Electronic Payment Systems

We signed up after numerous sales conversations with Richard Jurgens, the sales rep. The entire reason we were shopping for a new vendor is because we felt our all-in rate of 2.79% was too high.

Richard made comments about how expensive that was and I was assured that EPS would beat that. We provided billing fees and rates from our previous provider and was quoted a rate of 2.59%. Then discovered that this rate was not an "all-in" rate with EPS as it didn't cover AMEX transactions. Richard supposedly had this issue corrected (I've yet to receive confirmation of this).

Then when we received our first statement for the full month of September 2015 our rate was 4.76% ($599 in fees charged on $12,578 of processed transactions). I immediately called Richard, the sales rep, and after several days of leaving voice messages that were not returned, I got him on the phone at 8:33 am on Monday 10/5/15 and was told that the fee we were charged were ridiculous, were a mistake, and that he would fix it. He promised to call me back by 9:30am that morning, one hour later. He never did and after several more unreturned voice messages I got him on the phone again on Wednesday 10/7/15 at 8:32 am.

I was told that the fees were corrected and he just needed to talk to another person there who was coming in in about 15 minutes to finalize it. Once again I was promised a call back no later than 9:30 am but likely much sooner. I never received a call back. I've left numerous voicemails since, talked to customer service, and a customer service manager named Blake twice.

My last conversation with Blake on the morning of Tuesday 10/13/15 ended with him saying he couldn't do anything for me except have me submit billing statements from our previous provider and he could see if they could meet or beat those charges. This is what I did BEFORE I signed up with EPS. He said that the additional charges were disclosed in my contract- the sale contract the Richard walked me through via DocuSign and basically dismissed entire sections of fine print as "that's just saying..." while reassuring me that there are no additional fees or if there were normally, they are being waived. The most frustrating thing is that I SPECIFICALLY said to Richard on at least two occasions during the due diligence phase prior to signing up: "What might I be missing, because I don't want my expectation of us paying 2.59% to be violated and in a month I have to express some form of disappointment with you".

To this I received the answer that there was nothing being missed. Well here we are, and indeed there were things missed. This strikes me as a classic example of a sales person severely over promising and under delivering. now I can't get him on the phone and the customer service people refuse to honor what he said.

I'd simply like our first month's bill corrected to what was promised (reduced from 4.76% to 2.59%), a guarantee that I will not be charged a $250 sign up fee, and to cancel our agreement and part ways.

My engagement with EPS has been a waste of time and has cost me more double what I was paying with a very reputable vendor. Had I known the experience would be anything like this, we obviously would never had signed up.

I have tried and tried to get them to live up to their "NO CONTRACT" written on the top of their agreement and to stop debiting my account, but they say I have to notify them THREE MONTHS before I change providers, so I can't cancel their service until NOVEMBER now as it automatically renews unless annually. So every month my account gets debited for $35.00 for ABSOLUTELY NOTHING. Also, the equipment I am still required to lease for $110.00 until NOVEMBER is not compliant with current credit card processing regulations, as my new processor is, so I am essentially paying $110.00 a month for a useless doorstop.

I signed up with EPS in 2011 and leased the "necessary" equipment from them to process credit cards and checks. My account was autodrafted $110.00 a month, and I was told that if, at some point, I wanted to pay off the lease, I could do so at a reduced price.

The EPS 90 program didn't work well for me, and the check reader, part of the "necessary" equipment, never did work at all. I had to fax the checks in for the few accounts I was able to get approved. I also had to monitor my own accounts to be sure the deposits were being made, as they rarely were being deposited as promised.

I was charged $35.00 a month for the privilege of offering this program, so I cancelled it. I decided to go back to my old bank- But my EPS equipment could not be reprogrammed to go through anyone but them!!!!

I also found out that the equipment that EPS sold me for $4800.00 could be easily purchased for $295.00 TOTAL. Also, when I tried to buy out of my lease, there was no lower price- I'm now stuck with the remainder of the payments on equipment I can't use.

I was also charged $99.50 every year for an annual fee (mystery) which I fought and eventually was refunded.

RUN FOR THE HILLS!!!!!!!

We are a point of sale company that had two separate companies running sales through the same terminal under different IDs. We were with them for several years and it was a constant fight to get them to stop charging us extra fees for both companies.

I finally got sick of it in December 1013 and sent a letter and called them and cancelled. This is now May of 2014 and many phone calls later and many letters yet and they continue to charge us $10 a month and $99 for each company about every 5 months. They finally sent us a check for $99 that was dated in December and this was in May. The check said it was void after three months.

I have left a message for call 12 for action. Hopefully others will call them and maybe we can finally get a response. The CEO is out until next week and he is next on my list.

What a frustration. This company is a scam.

I served in an independent sales capacity for EPS. Having first hand knowledge of the internal workings of the organization, I can confidently offer the following advice to anyone thinking of either signing up for credit card payment processing or to serve as a local salesman...DON'T.

From a merchant standpoint...

1) Unnecessary equipment is pushed on merchants. Equipment that can be purchased for $400 - $650 is leased to merchants for over $5,500 over the life of the lease! This is done in the "best interest" of the merchant, claiming tax benefits of writing off the lease payments as well as helping the merchant with monthly cash flow. Additionally, claims are made that the system pays for itself. And given enough use the system does pay for itself. However, seeing the system in real world use, merchants are generally luck to break even.

2) Very little training is provided to merchants. The sales reps are generally ill-trained to be able to train the merchant on the necessary aspects of the system. As such, the merchants are generally very poorly trained. When merchants or reps call HQ for additional support, the sales rep is routinely "thrown under the bus" for not sharing information with the merchant or training them correctly. In reality, the rep was never trained from the beginning to successfully train the merchant.

3) Merchants take on a HUGE headache making the switch...and for little benefit. One of the selling points of switching credit card processing to EPS are lower rates (the same claim every other merchant services company offers). In reality, EPS lowers rates to a percentage that is perceived to be a good deal. Unless the merchant has considerable processing on a monthly basis, the savings to a merchant for the lower rate is generally in the $12/month range ($134/year). If the merchants already owns their processing equipment (meaning they're currently paying $0/mth), EPS requires the merchant to "trade in" the equipment for a discount on their equipment, which is leased (for $99 - $125/mth for 48 months). If the merchant agrees to take on the full compliment of EPS equipment, the switch is actually pretty seamless. However, if an alternative solution is reached, there are generally hardware/software conflicts or the new setup is simply not as user-friendly as the merchant's previous setup. Either way, it's not worth the minimal savings received from the processing side (and often added expense of the monthly lease!).

From an employment standpoint...

1) EPS does not provide adaquate training for local reps. They will train you on the pitch, but there is little to no training on actual product or processes. This places you in a very poor position to make sales calls, and an even worse position if you actually close a deal. I was often put in a position where I closed a deal with a merchant only to have the hardware not work with the merchant's existing software; to have the hardware not function as promised; or provide software that only works on Windows XP (multiple OS behind the current Microsoft offering).

2) EPS actively engages in false pretense. As part of the training, reps are taught to do everything you can to have a merchant fill out the paperwork, which serves as the contractual agreement. The line given to the merchant is that by filling out the paperwork you are only agreeing to be "approved" to do business with EPS. The paperwork is sent to HQ and the rep is to return to the merchant the following day, with the good news that they're approved. The merchant is told they can still decline when the rep returns the following day. "I can live with 'no' all day long," says owner John Dorsey in training videos. In reality, the merchant is signing a legally binding agreement that will be enforced.

3) EPS promises sales reps things that are never delivered. When I was recruited by EPS, I was adament that I was not interested in cold-calling. Not only was I told I wouldn't have to cold call, I was promised 3-4 twice-qualified leads daily. I never once received four leads in a day, much less three. Two leads were the maximum number provided and more often then not it was only one. I generally had at least one day a week where I did not receive even a single qualified lead. Additionally, I was told leads would be provided within a 30-mile radius of my home address. This was another fabrication. Leads were regularly provided in excess of 120 miles away. Last, I was sold on the idea that reps generally close one in every four deals, at a minimum. Both from my own personal experience as well as speaking with other reps across the country, this closing rate is simply not attainable.

In my personal opinion, EPS is not an ethical company to do business with - either from a merchant standpoint or from an employment standpoint. If you choose to enter into a business arrangement with EPS from either position, I worry that you're going to have the same headaches I've seen merchants have...or worse, the same personal experiences I've had.

Should you wish to inquire any further about information I've posted, please do not hesitate to reach me at gaffordm@***.com.

I hope this helps you before making any decisions to do business with EPS. I wish I would've known this prior to entering into my arrangement!

Matt Gafford

I was tricked into signing a contract with this company thinking we were getting a financing program. Mr.

Jeff Friedlander ( beaware) came into our business in Chicago and signed us up for this program called eps 90. It turns out he signed us up for credit card processing instead. The customer service is horrific and no one could get this machine and program to work for us. It turns out we were scammed by Mr.

Jeff Friedlander. I filed a complaint with the bbb like 176 other people. Nothing got resolved at all and we are still trying to get out of this contract.

If anyone is intrested in a class action law suit I would like to speak to you. 773 -847-**** Patricia.

They have overcharged us, not did what they said they would do, and tons of frustation in the months it took to straighten out the fees involved with setting up their merchant services. I was un-happy and changed merchant service companies and got a better rate.

They are now holding us to a 36 month contract that charges a minimum of $60.95/ month for nothing. In addition they keep "accidentally" charging upwards of $279.90/month. I must constantly baby sit their crooked operations. I am not sure to value what my time is worth.

I can say that I would expect they would get $25/month for 36 months since we signed a contract. So anything more than that is a rip-off at this point.

This company is the most inefficient bunch I have seen. I have been using credit processing companies for over 20 years.

Decided to give them a try because a friend or ex-friend went to work for them. It took 1 month to get my machine setup ( should have been an hour). They had me download software that wiped out over $2,000 worth of transactons and finally I was on a month to month contract that I can't get them to cancel. I've called and received NO help they are a bunch of incompetent people.

STAY AWAY FROM EPS CREDIT CARD PROCESSING or lose your MONEY like I did..!!! NO BODY CARES THERE NOT EVEN THE PRESIDENT

I was approached by EPS90 or Elctronic Payment Systems, in regards to a program offering 90 day payment plans for my customers. The equipment was leased (MISTAKE!!!) through Ladco leasing.

Currently, EPS90 is over $20k in arrears, the equipment does not work, and no one within these two companies has any customer service background! They refuse to help replace the equipment or work with EPS to correct their problems. I have spent days of my time and enough frustration to last a lifetime. This company has only their best interest in mind.

They are plain and simple, a bunch of crooks!

STAY AWAY from a Ladco lease. This company is about as bad as it gets!!

CHECK OUT ripoffreport.com

this company is deceptive and unethical. Their fee's and terms are extremely well hidden and and they keep their agents as ignorant as possible because no person with good ethics could possibly sell this companies services or products and continue to look in the mirror on a daily basis.

Not only do they deceive business owners and merchants they deceive the independent contractors/agents who work for them and cheat their way out of paying them what they are owed. I know times are tough and we are all doing our best to survive but we can do it with honor. Please do not fall prey to this company.

I recently contacted EPS requesting to be refunded an $85 Annual Fee charged to our bank account on 12/03/2010 because, although we initially explored using them as our payment processor (more than a year prior to this annual fee being charged), we advised them at the time of our intention to cancel, and never proceeded to do business with them. EPS is refusing to refund the annual fee, claiming that a contract was formed when we sent in our signed application and that according to the terms of that contract, we would have needed to terminate in writing. However, a closer examination of the facts reveals that they are incorrect in their claim, and therefore the annual fee charged to us was unauthorized and illegal. I have explained this to Amy Diehl, their head of customer service, and received not so much as a response. I am surprised that EPS and its management do not consider the goodwill and reputation of EPS as a fair operator to be worth more than $85. But regardless of that, they have charged us without our proper consent, which is illegal.

The sequence of events went like this:

1) the contract on which EPS is basing my obligation to cancel in writing or else pay the $85 annual fee is an application form whose signed pages I emailed to EPS agent Chonda Pearson on 11/13/2009.

2) however, subsequent to that, I never heard anything further, so I contacted EPS customer service supervisor Dustin Godec: on 11/18/2009 I emailed him "After applying for an EPS account, the only further communication I received was the Authorize.Netactivation at the bottom of this thread. I have never received a Merchant number, any Getting Started instructions, or anything." Dustin responded with some information etc., and then in another email still on 11/18/2009 I asked him "A separate issue, just wanted to confirm that I am not being billed as of yet until the service is activated, and for that I would like to wait until we are actually open for business, maybe 2-3 weeeks. Kindly confirm if we can keep this "on the shelf" until I give you the green light to activate..."

3) as per Dustin's below response also on 11/18/2009, "I show that you will not be billed until you request to activate with Chonda." A few more wrinkles got sorted out, and then again on 11/24/2009 Dustin advised me "All you need to do at this point is let Chonda or I know when you are ready for the account activation here at EPS."

4) subsequent to that, we discovered that EPS's web-based system was incompatible with the Mac platform (that we use). Much effort was made on both ends to find a workable solution, but in the end the lack of compatibility of EPS's web-based payment setup with the Mac platform was a deal-breaker for us, despite EPS's attractive rates. Since no work-around satisfactory to me was obtained, I never proceeded to instruct Chonda or Dustin to activate (as Dustin indicated I do when ready), and quite to the contrary I advised Dustin and Chonda on 12/16/2009 of my intention to stop proceeding any further (ie. not proceed to "activation and billing"): "In the end I have decided to opt for merchant services through quickbooks, which integrates directly into quickbooks for mac. All things considered, this is the best solution for my business, I hope you understand. Please proceed to cancel our arrangement, and advise how I can return the magtek card reader to you."

5) For this reason, it is clear that I was reasonable in expecting there would not be any activation of service and corresponding billing, be that monthly or annual, and this notwithstanding any terms of the contract formed on 11/13/2009. However, on 12/03/2010 (more than a year later!) an $85 Annual Fee was charged to our bank account.

It seems to me therefore that this is more than a matter of good faith and of EPS acting as a fair operator. EPS was unfounded in charging an $85 annual fee, given I was advised I would not be billed until I instructed EPS to activate the account, but I never did so and moreover instructed EPS by email to cancel. EPS has charged us without our proper consent, which is illegal.

This is a deceptive unethical company. Check out ripoffreport.com They are obviously trying to advertise for themselves on this site through false reviews.

The EZ Pay 90 program does not guarantee the merchant all of their money unless it is equal to or less than five percent of their credit card transactions which must be processed through EPS. If you signed paperwork that was not filled out for the lease and merchant services you have an out. This is fraudulent and considered white collar crime.

They are also dishonest with their agents/sub agents and cheat them out of their pay. Please do your homework before falling prey to this company and associates.