If you're considering a fleet card - don't choose any WEX product!

We never leave negative reviews unless a company really deserves it. We've worked with EFS over many years. A year or so ago, the company joined the WEX group and everything went downhill... the online portal, the customer service, the long wait times... absolutely everything. Unfortunately, we cannot say one good thing about this company at the moment and a few of our industry colleagues are of a similar impression - looking for alternative solutions. Finding an alternative is hard, however, because WEX has brought every competitor under its wing and took a collective dump on all of them, it seems. Please please please, support any fuel card company that is not under the WEX umbrella. You will have a difficult time with everything WEX has to offer, except the initial setup to bring you aboard.

User's recommendation: use ANY WEX competitor.

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ID
#3772801 Review #3772801 is a subjective opinion of poster.
Location
Mississauga, Ontario

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New Reviewer

Company will steal money

We have a prepaid account with EFS since 2017. However, our fuel account was upgraded in 2021. In February 2022, we received an alleged statement of $190.45. This is impossible to owe a balance on a prepaid account. EFS has refused to respond to the Better Business Bureau complaint filed with regard to this matter on 2/14/2022. I called EFS on 3/14/2022 and spoke with Michelle. She went into our account and stole $115.45 while on the phone with her. I inquired why did she steal monies from our account. She did not answer but shortly therefore, terminated the call.

User's recommendation: Do not do business with EFS.

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ID
#3405841 Review #3405841 is a subjective opinion of poster.
Location
Keller, Texas
Loss
$115
Preferred solution
Full refund

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New Reviewer

Low customer service