Stephen R Ikv

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Verified Reviewer
| map-marker Punta Gorda, Florida

Check your Credit Card on File

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Electrify America - Check your Credit Card on File
Updated by user May 05, 2024

Only till my free time given to me when I bought my car, after that thry can go out of business as their customer service including managers are hortible, they are liars and thieves.

Original review May 04, 2024
WWhen using any free hours provided when you bought your car always check your credit card on their file. They charged me, the screen said $0.00.

When Inwas checking my electrify america app it showed a charge of $19.03 but on the top of their receipt on my account it said thank you for using your Kia free 1k charge plan. Their claim was my credit card was close, it was not. This is fraud on their part as the screen showed $0.00 and on receipt showed Kia plan used, they just deducted from credit card on file.

They will not refund as they say they can't see it and it is past 60 days. Check your accounts they are probably doing it often.
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Loss:
$19
Cons:
  • Broken chargers
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Watch your credit cards, they are thieves

Kai P Gur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Secunderabad, Telangana

Broken charger

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Was unable to charge again. Multiple chargers were down.

The only one working was occupied. Thats it.

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Pros:
  • Great locations
Cons:
  • This survey is terrible

User's recommendation: Don’t bother

Fernando D Eom

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Verified Reviewer

Charging Stations

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Electrify America - Charging Stations

I got a new Volkswagen ID4 and as incentive I got a 3-year free charge. I fill like is the same as they gave me a free food at supermarket, but I only can pick up the food from the waste dumpster!

What a bad service! It's very hard that you find one station that works more than 32KW.

The car is great but the free electricity service OMG

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Pros:
  • Customer service
Cons:
  • Bad charge station

Preferred solution: Let the company propose a solution

User's recommendation: Don’t count on Electrify America for a fast charge

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