Electrify America
Electrify America Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Electrify America reviews show a 2.3 star rating from 3 reviews and mostly dissatisfied customers, citing unreliable charging stations, billing and membership problems, and mixed feedback on customer service and locations; price level reported as medium.
Key Takeaways for Future Customers
- Check the credit card on file and receipts before and after sessions due to billing inconsistencies and refund disputes.
- Expect frequent outages at charging stations and limited available ports during peak times.
- Verify membership recognition in the app before relying on free or promotional charging plans.
Negative Feedback / Risk Areas
- Broken chargers and inoperative ports leading to stranded users reflect core Electrify America customer complaints.
- Billing discrepancies, denied refunds, and app linking issues create significant billing and membership risk.
- Fast charging often unavailable despite promises, reducing reliability of charging stations.
Positive Feedback
Reviewers note helpful customer service interactions and generally good station locations when chargers work.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Electrify America reviews show a 2.3 star rating from 3 reviews and mostly dissatisfied customers, citing unreliable charging stations, billing and membership problems, and mixed feedback on customer service and locations; price level reported as medium.
Key Takeaways for Future Customers
- Check the credit card on file and receipts before and after sessions due to billing inconsistencies and refund disputes.
- Expect frequent outages at charging stations and limited available ports during peak times.
- Verify membership recognition in the app before relying on free or promotional charging plans.
Negative Feedback / Risk Areas
- Broken chargers and inoperative ports leading to stranded users reflect core Electrify America customer complaints.
- Billing discrepancies, denied refunds, and app linking issues create significant billing and membership risk.
- Fast charging often unavailable despite promises, reducing reliability of charging stations.
Positive Feedback
Reviewers note helpful customer service interactions and generally good station locations when chargers work.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Springs, California
Broken service
- - 3 of 4 charging stations were inoperative.
- - 1 of 2 ports on the remaining station was inoperative.
- - App linked to wrong card; membership not recognized.
Palm Springs, CA, 2-Nov-2024, Evening:
- 3 out of 4 charging stations were inoperative.
- 1 of 2 ports on the remaining charging station was inoperative.
- There was no 'Out-of-Order' display on the inoperative stations.
- While waiting for the one working station, at least 4 others arrived and gave up.
- I could not get a receipt as the keypad for SMS receipt was non-responsive.
- The membership associated with the credit card was not recognized.
- The phone app kept connecting to a credit card not associated with the account.
- Unknown
- More promise than execution
Preferred solution: Apology
User's recommendation: Unreliable. You may be stranded.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Punta Gorda, Florida
Check your Credit Card on File
- - Charged $19.03 after a $0.00 screen.
- - Receipt shows Kia plan used, card charged.
- - Refund denied due to 60 days; check for similar charges.
Only till my free time given to me when I bought my car, after that thry can go out of business as their customer service including managers are hortible, they are liars and thieves.
When Inwas checking my electrify america app it showed a charge of $19.03 but on the top of their receipt on my account it said thank you for using your Kia free 1k charge plan. Their claim was my credit card was close, it was not. This is fraud on their part as the screen showed $0.00 and on receipt showed Kia plan used, they just deducted from credit card on file.
They will not refund as they say they can't see it and it is past 60 days. Check your accounts they are probably doing it often.
- Poor customer service
- Broken chargers
Preferred solution: Full refund
User's recommendation: Watch your credit cards, they are thieves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Secunderabad, Telangana
Broken charger
Was unable to charge again. Multiple chargers were down.
The only one working was occupied. Thats it.
- Great locations
- This survey is terrible
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharging Stations
- - I got a VW ID4 with a 3-year free charging incentive.
- - It's hard to find a station that works above 32 kW.
I got a new Volkswagen ID4 and as incentive I got a 3-year free charge. I fill like is the same as they gave me a free food at supermarket, but I only can pick up the food from the waste dumpster!
What a bad service! It's very hard that you find one station that works more than 32KW.
The car is great but the free electricity service OMG
- Customer service
- Bad charge station
Preferred solution: Let the company propose a solution
User's recommendation: Don’t count on Electrify America for a fast charge
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