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Verified Reviewer
New Reviewer

Poor customer service

We purchased an electric fireplace months ago. Weve yet to receive the fireplace, and the company will not respond to our voicemail messages.
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ID
#3509888 Review #3509888 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Horrible to deal with

Do not order from this company they sent a product that was not as described and when I went to return it has been a nightmare. Not only do they ask you send it Back in the original Box after opening the original box to find a very small and poor quality fireplace you also have to pay to ship it. When I ask them if I could drive 3 1/2 hours to bring it back they said no due to covid however the fedex driver can bring it......they also told me it does not matter the condition of the Box they came in to tape it Please do not order from this company they will take your money

User's recommendation: Do not get scammed.

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ID
#2316743 Review #2316743 is a subjective opinion of poster.
Cons
  • Will take your money
Loss
$1
Preferred solution
Full refund

Box crushed broken unit

Electric Fireplaces Direct - Box crushed broken unit
They sent a torn crushed box. Broke the unit inside. $169 unit. Offered me $17. Huh????
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ID
#1680281 Review #1680281 is a subjective opinion of poster.
Pros
  • Good pricing
Cons
  • Send damaged goods
Reason of review
Damaged or defective

Excellent product and service

Kipling Electric Fireplace Mantel Package in Burnished Oak - 6030E-BO. This is an attractive fireplace. The faux wood and slate are high quality. The glowing logs/embers are bright and realistic. The flames are okay. I almost gave this unit 4 stars because the actual firebox is not very big. The whole unit is a great size, but I bought it for the fire, and that part isn't big enough for me. But there is nothing wrong with the unit if you don't mind the smaller fire. Took about 2.5 hours to assemble. Highest marks to Hope who answered every question promptly and gave me excellent service. Product arrived undamaged in 6 days!
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ID
#1426208 Review #1426208 is a subjective opinion of poster.
Location
Springfield, Missouri
New Reviewer

Very bad service. Liars