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Eleanor Health:A year of blatant neglect, pain, suffering, terror and being put at risk for Death

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Eleanor Health:A year of blatant neglect, pain, suffering, terror and being put at risk...

This is an email I sent Dr. North who runs the tehealth mental health corporation known as Eleanor Health

But it encompasses over a year of a laundry list of horrific experiences! I found another doctor to continue my psychiatriac and suboxone treatment but I wanted to make clear my feelings about my treatment at Eleanor Health. And I have A lot to say.

Switching doctors was certainly pushed by the terrible and painfully drastic and rushed taper off the clonazepam, but this is not what caused it.

I saw a notice in my inbox, when sending a msg to Dr. North about the taper, that after the end of Feb. my insurance would no longer be accepted at Eleanor Health.

I honestly would never have seen this message were I not msging Dr. North, as I don't just go into the portal to check messages for no reason, and I don't really use email.

I am very glad I did see this, as this was the extra push I needed to get away from what I have found to be the most absurdly horrifying experiences I've had with medical "professionals" in my entire life.

I saw this message about EH no longer taking my insurance, and then saw Dr. North. I am not sure if he was informed that Eleanor Health would be cutting my insurance at the end of Feb, but I cannot imagine with everyone working as "a team" on my treatment, he would not have heard this. But he never told me that I had less than 90 days to find a doctor. At the same time pushing his unnecessairly aggressive, terrifying and inhumane clonazepam taper regiment.

I wondered when Dr. North, my only real contact at Eleanor Health was going to inform me himself that I could no longer be seen by him. But I kind of had an idea that this might not be until after I was completely tapered off the clonazepam. The answer to WHY did the taper become so aggressive near the end, near the smaller doses, when it should be slowed down,.

Instead, the taper was sped up from a few pills a month, to a nearly 50% reduction in a week became more clear to me.

I appreciated Dr. North's willingness to keep me out of the hospital and slow the taper to every two weeks, but still, it aas ridiculous.

I thought once, when I was in Chicago, when I had been on benzos less than a year and taken down from 1 mg to 0 in three months was brutal and negligent, but after being on benzodiazepenes for nearly 20 years and being taken down nearly 50% in one week or even two weeks was nothing short of torturous.

It was supposed to be "a few pills a month". And something "I wouldn't notice", and "nothing drastic". All terms used by Dr. North. Which it was all of those at first.

And I honestly know I would have completed the taper if it remained that way. But then the taper became very drastic. And something I very much noticed, weather it was because of my terror and mental breakdowns from not knowing what would happen to me. I thoght I was having a stroke as did the nurses and doctors at the hospital, until they realized it was benzo withdrawl. And I have a lawsuit against Walgreens and a settlement coming for closing without warning and causing this.

So I guess you might be able to guess what happened when, despite my pbjections, a four day script was called in by Dr. North after a 3 day script was called in. The medication was OUT OF STOCK! Walgreens had no idea when it would be back in stock.

I will find my screenshot to prove this.

I had to risk my health not to have to GO into the hospital, and had to procure benzos off the street. Which, we all know could be fentanyl and could kill me. But I implore Eleanor Health to practice some empathy and ask themselves what they would do in my situation.

A question which I believe was hardly ever answered after the termination of my treatment by Dr. Arnold. Which was another unimaginably terrible experience, as I expressed.

One I never held against Dr. Arnold. I knew she had my best interests in mind.

Even though I was finally told by Julie that Dr. Arnold didn't want to see me anymore, and then seemingly disappeared, that just made no sense. Especially with the knowledge that there was apparently "a team" of people working on my case, it seemed strange that this team would just allow her to negligently stop speaking to me, and then say she did not want to see me anymore, and no further psychiatriac treatment was set up until I threw a fit, advocating for myself, and was then taken on by Dr. North as my psychiatriast.

This question of what exactly happened remained in my mind, though it became less important when I realized I had psychiatric treatment back.

Dr. North was very nice and accomidating at first, probably trying to make up for the damage the company he ran had done to me.

But over time, he listened less, and seemed less and less interested in my needs as a patient.

This was demonstrated when I told him that Brianni, my therapist, maybe was not the best fit for me (don't get me wrong, she's a great person and therapist, just not the bet fit for me personally) and asked for another therapist and I was told by Dr. North that she was my only option. Within a telehealth corporation that spans seven states, that hardly seems likely that there is only one therapist who can see me. But by that point it was very apparent that Dr. North did not posess anywhere near the empathy nor willingness to listen to my personal needs that he did when we first started to see each other.

From there it just became worse, ending in a cruel, careless, super aggressive and terrifying taper.

I told Dr. Steve that I felt like I was a statistic. Just one more person that Eleanor Health could put on their papers that they "successfully" tapered off of benzodiazepenes. Completely not taking into consideration the effects the taper from *** were having on me.

I said this BEFORE I managed to catch the message that within two months, Eleanor Health could no longer see me. I kinda put two and two together and realized that, unless Dr. North is a sadist, I was EXACTLY what I felt like. A number. A statistic who was being forced to taper off benzodiazepenes in a ruthless manner only so that Eleanor Health say they were successful in tapering one more person off benzos before they kick me to the curb.

When put like that, maybe he is a sadist too if he oversees a telehealth corporation that is this careless about the fact that their patients are HUMAN BEINGS, who are varied, different, are affectedly differently by medications (or lack of medications) and not just numbers on a page.

Why even call us by our names in that case? This was not the first time I felt like I was treated like a prisoner by accessing addiction and mental health treatment at Eleanor Health.

Which brings me back to the Dr. Arnold quandry.

I remember the last thing she said, while looking visibly upset and telling me that she would not be able to see me anymore.

She told me: "Get your medical Records. It's all in there. That's all I can say."

I had no idea what she meant by this. But I followed her instructions.

For a long time I decided she probably meant my diagnoses were in there in case I wanted to find another doctor. Except I did not get a chance to look at these diagnoses until recently, when I was forced to find another doctor.

In my file I found, amongst my correct diagnoses of Generalized Anxiety Disorder, OUD, bipolar disorder, ADHD, and PTSD, were disorders I had NEVER been diagnosed with, questioned about, or treated for, even by Eleanor Health, who never informed me of nor attempted to treat me for disorders Like Borderline Personality Disorder, and later Histronic Personality Disorder.

Well, this is strange.

You might think that being diagnosed with such a debilitating mental disorder like Borderline Personality Disorder, might require the patient at least being TOLD they were diagnosed! And from what I know of BPD, from having several friends who have suffered from it, is that the ONLY way BPD can be treated is through therapy. Which, upon reading more about Histronic Personality Disorder is also the case.

If I had been diagnosed such life altering mental disorders that could only be dealt with by THERAPY, why then did my own THERAPIST, assigned to me by Eleanor Health, not ever bring up these diagnoses? Nevermind anyone else at Eleanor Health.

Why in the WORLD would Eleanor Health diagnose me with such things, with no prior history, put it in a PERMANANT medical file, and not only not inform me, but not TREAT me??!???!

It seems the more I dig, the more shockingly repulsive this whole situation becomes. I'm no sleuth. But I can smell BS.

At this point EH smells about as bad as a fertilizer factory in the thick of a New Orleans summer.

I always suspected yall of treating me and thinking that I had manipulated Dr. Arnold into giving me ADHD meds. And that's why she had to stop seeing me. When it was her who first asked without me even bringing it up if I was ever diagnosed with ADHD.

This is how that conversation went.

"Yes I have. Many times in Chicago. But to be perfectly transparent, I find the South to be a mental health treatment desert, and when I came here I had a hard time even getting seroquel. It was nearly impossible for me to get perscribed much needed benzodiazpenes again, and I decided to stop bringing up my ADHD altogether down here, since when I did, the psychiatriast at best ignored me, at worst told me to leave the office."

Dr. Arnold, "That's horrible! I can just tell by your speech patterns that you have it real bad and you do not deserve that treatment."

Me: "Well, when you look like me, covered in tattoos, gold and silver teeth and bright red hair people tend to judge."

Dr. Arnold: "No matter how you look, You are a complex human being and you deserve to be treated with respect."

I started to cry tears of relief. "I have NEVER had ANY medical doctor tell me that! WOW! Thank You!"

And THIS is why I immediately felt a deep bond with Dr. Arnold.

And I KNEW that she really did care about me, and had my best interests in mind. A feeling that I had given up on awhile ago coming from a medical doctor.

And a feeling that had been destroyed in as surreal a way as it had started by Eleanor Health no longer allowing me to have her as my doctor, taking away my psychiatric care altogether. Restoring it after A LOT of self activism. Then having my new doctor (Dr. Steve) seem to have less compassion and take less of an interest in my personal care as time went on.

Having shorter and shorter sesions with me (When my PTSD service dog got run over by a car and I discovered unrecognizable GORE on the street that only moments earlier was my baby, my best friend, my protector, and my whole life, our session was actually 10 minutes SHORT!), denying me the opportunity to switch therapists, and then nearly putting me in the hospital with this taper, also not calling in 3 day supplies, which I warned him about beforehand, making me choose between the hospital or possibly dying of a fentanyl OD, not telling me that EH was no longer going to take my insurance after Feb, and THEN I find out that EH diagnosed me with BPD and HPD, and not telling me. Or attempting to treat me.

If this is not a negligence case, I don't know what is. I want the BPD and the HPD taken OFF my medical records PERMANANTLY. I want new medical records sent to me that reflect this ASAP. I want an explanation.

Of ALL of this!

And I know an apology might be too much to ask. But I want one.

Most importantly Dr. North. As he's been the ringmaster of this nightmarish circus from the start. I really like Julie. She is great.

But, in this case, after so much, and so little dealings with her it's only right the explanation should come from Dr. Steve. Not his HR team.

Eleanor Health and Dr. Steve North have caused me, a person in an already fragile mental state, in need of psychiatric help, and actively seeking it, unbelievable grief, hopelessness, terrible fear, unbelievable suffering that could have been easily avoided, a mistrust for the psychiatric community that will never go away, false diagnoses on my medical records, damaged my mental health, impacted my physical health, put my sobriety at risk, and my life at risk.

And I have ZERO reason to believe that if I did not see that message about EH no longer accepting my insurance, Dr. Steve would have let me in on that very pertinent

and important information until his "success" at tapering me off Benzodiazepenes.

Though I may be speaking to one after all of this, I'm not a so pardon my lack of knowlege of legal jargon.

I hereby revoke my treatment with Eleanor Health. I do not give Eleanor Heath any further consent to treat me.

I hereby revoke any releases I signed with Eleanor Health to speak to Anyone. My doctors, emergency contacts, etc. I actively avoided signing those once stuff started going south bc I really started to mistrust Eleanor Health. But anything I did sign, even if the treatment has ended, I want EH to have NO CONTACT with anyone I did sign the releases for.

As far I'm concerned, y'all are some snakes. Sneaky as all *** And I don't know that it will but if this can help one patient, potential patient, or employee know who they're working for or the kind of "care" that exists at EHI will consider it a tiny victory.

I don't expect to be heard in this, because I stopped being listened or heard a long time ago, but EH needs some SERIOUS revamping. It's both repulsive and terrifying that EH continues to operate in five stares.

Best.

Meg McCarville

1-21-24

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User's recommendation: STAY AWAY! This place is not only NEGLETFUL and ABUSIVE but will put your life and mental health in Jepoardy!!!!!

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