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Eldorado Resort Casino

Eldorado Resort Casino

www.eldoradoreno.com
What is your customer experience with Eldorado Resort Casino?

Eldorado Resort Casino Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Eldorado Resort Casino has a 3.0 star rating from 2 reviews with mixed sentiment and a 50/50 positive-unfavorable split. Recent comments stress following casino rules; reviewers value exchange, refund and cancellation policy and billing practices. Price level reported as medium.

Positive Feedback

Guests note clear policies on refunds and billing and acknowledge standard mid-range pricing for rooms and casino play.

Negative Feedback / Risk Areas

  • Complaints about room cleanliness and maintenance, including damaged fixtures and dirty towels.
  • Customer concerns about casino exclusions and reinstatement requests affecting future play.
  • Mentions of billing and refund issues in reviews as important factors for guests.

Key Takeaways for Future Customers

  • Check recent Eldorado Resort Casino reviews for cleanliness and service trends before booking.
  • Confirm refund and cancellation terms and query billing details or membership impacts up front.
  • Follow casino rules to avoid exclusions and verify room condition at check-in.
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Arch Efu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain about my stay and *** rooms

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Contains 1 confidential file for company representatives
Updated by user Feb 09, 2025

Nothing has been done with this matter

Original review Jan 25, 2025

As I walk in to my very expensive suite i planned for me and my wife. I walk in to the plumbing trap door on

Floor.

Big hole in hot tub. Then I get a new room up in the 22nd floor and got dirty *** towels.

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Terrance W Wwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reno, Nevada

Remove casino exclusion

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I would like to apologize sincerely for my action at the casino and ask if you can lift my exclusion from the casino so I can return to being a player at the casino Please and Thank you

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Pros:
  • Gaming and restaurants are good and they have a nice hotel

User's recommendation: follow casino rules at all times

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