New Reviewer

Rental Property mis managed. Still no return of bond after 2 years.

Elders Townsville managed our rental property. Before franchising representatives of Elders with the permission of their head office agreed to reimburse us for all costs. We sent a list detailing all costs. After much discussion, Trish Buhagiar at Elders claimed they knew nothing about this. No one is taking responsibility or ownership. After 2 years battling they have agreed to return the total of our bond (No where near the figure it cost us to repair our home following the departure of the tenants Elders accepted). In order to receive the money we have to sign a Deed of Release and no surprises it only favours Elders basically a" gagging order". We will not be allowed to discuss the case or results with any one, The latest twist is that we no longer are getting a response from Trish Buhagiar at Elders. Initially we did seek legal advice but tookm it no further because Elders had agreed to compensate for the damage and neglect to our property. We also tried Qld reals estate complaints but the delay had been too long due to Elders dragging their feet and no one wanting to deal with the issue and infact persons who knew about the problem then denying it,
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ID
#455223 Review #455223 is a subjective opinion of poster.
Location
Townsville, Queensland
Loss
$4000
New Reviewer

Avoid Elders real estate Ipswich

We entered into a six month lease with Elders Ipswich. After signing the lease we rang up and talked to the property manager- Denise Cakzuk- about bringing our lease date a day forward. She agreed. I rang a couple of days before to confirm the date and arrange the time to pick up the keys. I arrived on the agreed day, she had forgotten the arrangement though claimed the conversation never took place. The key was 'lost' (someone had put it on the wrong hook and they didn't find it for eight hours!) and the house hadn't been cleaned so we agreed to change the lease to four days later. Unbelievably, I pick up the keys, go to the property and it hasn't been cleaned AT ALL, and I mean it was filthy, plus the owner had left loads of his own stuff in the property. I call the real estate, they tell me they're sending the owner around for me to deal with it because they are too busy. I called back after speaking with the RTA and told them I wouldn't be dealing with the owner because that is their job not mine. Ten minutes later Denise phones and says this is clearly going to be a problem tenancy, the lease is cancelled, bring the keys back and get a refund. I was happy to cancel the lease but couldn't believe the way I was treated. They breached the agreement by not having the house ready for occupancy, twice in one week, and then had the audacity to call me a problem tenant. We had obviously already given notice to our previous agent but thankfully they hadn't relet the property so we were able to stay on no problem. If you must deal with the rental department of Elders Ipswich, avoid Denise Cakzuk at all costs if you value your time, sanity and want to be treated with any kind of decency whatsoever.
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ID
#246297 Review #246297 is a subjective opinion of poster.
Location
Sydney, New South Wales

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Elders Real Estate Mandurah is a highly awarded Mandurah Real Estate Agency offering property for sale in Mandurah.

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