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Elastic

Elastic Reviews

www.elastic.com
What is your customer experience with Elastic?

Elastic Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Elastic has a 4.2 star rating from 6 reviews and 67% would likely recommend. Elastic reviews indicate mostly satisfied consumers and a positive rating distribution around 50%.

Key Takeaways for Future Customers

  • Expect attentive customer service for account issues and application help when reachable.
  • Monitor payments closely; ask about payment dates and repayment plans to avoid credit reporting surprises.

Negative Feedback / Risk Areas

  • Frequent Elastic customer complaints about unexpected billing dates causing overdrafts and auto payment disconnects.
  • Reports of charge-offs and credit reporting after missed or delayed payments causing loan eligibility concerns.
  • Concerns over high interest and fees and difficulty reaching support after hold times or disconnected lines.

Positive Feedback

Representatives are described as friendly, patient, and helpful with verification and loan processes, and some customers report easy payments and timely service.

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Anonymous
map-marker Jackson, Mississippi

Check payment

AI Highlights
  • - Debt was charged off despite ongoing monthly payments and a settlement, harming future loan prospects.
  • - No notification about charge-off was received.

I have not had a charge back since I was in my 20's. Finally got it straight many years ago and promised me never again.

Unfortunately, some debt got out of hand after losing my spouse, hospitalized for a week, and then a tax lien for state taxes that my deceased spouse left behind. It took me a minute to pay and have removed from my bank acct. I had also recently applied for a home equity loan and was planning to pay off several creditors. Now, I know that opportunity is over since you guys have written my debt off as a charge off despite, I was still making payments monthly.

I just do not understand this situation. I did agree to a settlement today, however, this is going to create many problems as I try to acquire loans, etc. A little more clarity with my efforts would have been helpful. This credit blemish is harmful to me moving forward.

The lady, I spoke with on last week did tell me to phone back the end of month to make sure I was eligible for another payment plan after my payment was processed on 3/27/2026. I did just that but not knowing you guys would have reported me to credit bureau as a charge off already. This is a big Upset to me. I feel that this was so unfair to me.

No call or email or anything. I was paying so I feel I should have received a call, text or email notification. You send emails about payments due so why not this issue since this will jeopardize future loans, etc.

. R C Sylvester

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Anonymous
map-marker Fort Mill, South Carolina

Wrong payment date

March payment withdrawal from my checking account has overdrawn my account because it was withdrawn on March 2 and its not supposed to be drawn until March 28

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Anonymous
map-marker Millry, Alabama

Your people know what they’re doing they’re very nice courteous very patient with an 83 year-old. I’m sure anything is wrong with my phone but they did fix things right and I do appreciate it very muc

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I got somebody elses statement a Jake Smith and Im Norman Messina so we need to get this straightened out

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Liani Kxg

Auto payment disconnect

bank account closed looking for lender for accoint have representative call me please. need a call today 410310-****

User's recommendation: have rep call me

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Arnella Mhm

After 30 min on hold they hung up and didn't call back.

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I had a stroke and am not working at the moment and would like to discuss some type of deferred payment options.

User's recommendation: Work with actual people.

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Christyne Rby

I had filled application and could not complete because I couldn't get the verification code so I called the number and received good response from the persons consideration for my problem.

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I was given a case number for the application so I can receive the help to hopefully get a loan to take care of unexpected expenses.

CASE Number: #00558588

User's recommendation: The Representative was friendly and patient with my situation.

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Darrell R Bla

Calling about my recent request process when check. will arrive

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AI Highlights
  • - Check should arrive around the 18th–20th.
  • - Missed calls are not ideal; use phone or email by appointment.

Received message that check will arrive about 18-20 th

phone calks that can be missed are not best process. appointment with phone or e mail would be much more efficient than chancing confirmation with a known member

Members may be in some distress but members don't always run a complete office to answer ever phone call on a clock.

Use e mail or phone by appointment for Members

Loss:
$2500
Pros:
  • Excellent service for their member
  • I applied again

Preferred solution: Acceptance of my legitimate opinionv

User's recommendation: Be patient

View full review
Sherilyn Ixn

Questions about my loan

I will never borrow from you all ever again, the payment is more than a car payment, feel like I was ripped off with the interest payment and fees

User's recommendation: Do not borrow, rates are too high

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Victoria J Ahr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment

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Happy customer

Nice to have cash when you need it. Great service

Customer appreciation

Easy payments always

Preferred solution: Needed to make a payment

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Anonymous
map-marker Chardon, Ohio

No longer reach Customer Service

AI Highlights
  • - Elastic Credit support line is disconnected.
  • - Republic Bank under FDIC control; status unclear.
  • - Loan paid off; hoping for funds next week.

I tried calling the customer support line from elastic credit, and they said the number was disconnected. I know that they were under written by republic bank which the FDIC took control of..

still wondering if everything is still in place with the company. I have my loan paid off, but I was hoping to get a little bit of money next week.

Ive never had a problem with elastic. Hope I want this time.

User's recommendation: Be careful do your homework

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Jasean Etz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My interest rate

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I am paying way too much for fees. My payment is 550 once per month and$ 190 for interest that I am paying versus toward my balance.

User's recommendation: Don’t get it. Costs too much

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Anonymous
map-marker Tampa, Florida

I am not a pissed customer i received excellent service regarding my loan

Customer service representative was very professional and answered all of my questions to my satisfaction

User's recommendation: I would definitely recommend Elastic

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Betzy Wmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk to agent

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Needed money before payment processed. Unable to get needed cash at this time. In a dire situation at this time

User's recommendation: I would recommend

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