El Torito Grill
El Torito Grill Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
El Torito Grill has 2.9 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Keep the customer informed about the delay.".
Review authors value the most Customer service and Location. Consumers are not pleased with Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
El Torito Grill has 2.9 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Keep the customer informed about the delay.".
Review authors value the most Customer service and Location. Consumers are not pleased with Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
San Jose, California
Trying to get a hold of human resources to help me log into ukgpro so i can obtain my pay stubs
I'm trying to see how to log onto ukgpro because it's saying it doesn't recognize my email so I can't get access to my pay stubs and I need them for SSI, no one has helped me yet on this matter.
Anaheim, California
Customer service matters.
We ordered steak fajitas but were given chicken, it took forever to get our food.
When the food arrived it was cold, but we were tired we ate.
User's recommendation: Keep the customer informed about the delay.
North Hollywood, California
Had a horrible experience at Sherman Oaks Location
I was not able to get in contact with anyone. Still waiting for response from my complaint. The number your company provided was not working.
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Verified Reviewer |
West Covina, California
Complaint about the West Covina restaurant
I was invited to brunch at the El Torito West Covina on February 5, 2023. Right from the beginning it was horrible, the host barely talked to us, and when we finally got seated we didn't know who are server was.
I guess we had two different ones, they never explained how the omelet bar worked.
They brought us two glasses of champagne when four adults were setting at the table. and only refill the glasses two times. I had to ask one of the servers who picks up the dishes for ketchup and salt and pepper. No manager ever came around to see how the customers were doing.
Even customers from other tables said the service was horrible.
Maybe they should train their people better. Maybe they should take them to El Torito Grill in Brea Ca, there they have great servers and managers, and everybody that works there does a great job.
Preferred solution: Full refund
Northridge, California
Complainy
It was not about this location and I accidentally called here. Weekday a great manager.
She apologized for the problem I encounter asked invited me to her resturant to discover great service, friendly servers and a wonderful time overall. I will make the trip to eat there because of the manager
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back in a horrible experience on thanksgiving
I went to el torito in La Mesa, ca on thanksgiving with my family. There was a thanksgiving promotion including turkey dinner, champagne and dessert, I arrived on time for my reservation at 6:45pm, they had ran out turkey, champagne and desserts, basically everything, our options were ham, tacos and undercooked tamales.
No champagne and mousse cream dessert.
The manager Salvador was rude and did not offer much relief, our thanksgiving expertas ruined and we were still charged for 3 buffets, totally unacceptable! We literally ate 8 tacos, 2 soda drinks and 2 tamales for $120, the staff looked tired and worn out with almost no customer service
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