Islen R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Loveseat damage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is the four time that I received my love seat with damage, I pay a lot of money to get them, I need to speak with someone. Att Islen Rondon Fonseca 786856****
View full review

User's recommendation: Maybe

1 comment
El_Dorado_Furniture4200

Hi Islen, thank you for you feedback. We always want to learn how we can improve.

We're sorry to hear about your experience with your merchandise. We can assure you that we strive to provide quality service and we always want our customers to be proud of their purchase. We would like to learn more about your case. We were able to locate your account.

We will send your inquiry to the appropriate department for review. Thank you in advance.

Kenneth G Wry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boynton Beach, Florida

Failure to repair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Here we go again!!!!! I finally received a call from Montage today but I was at the Veterans Administration being seen by people that care.

When I returned home I started calling MONTAGE at 2:15pm EST August 19th 2021. It is now 3:27pm EST August 19th and I am still on HOLD!!!!! They say to use their "Amazing Portal" which I did 2 weeks ago without a response. I must admit your company does not have any credibility whatsoever.

Even after 2 previous letters to you I am STILL WITH A FUNCTIONING CHAIR, not even a company that stands behind its product!!! Again I demand a return of all monies paid for a (non) service contract..at once. I have written one google review but I assure you I will be writing another to explain the incompetence and failure to satisfy ONE customer. By the way it is now ONE HOUR AND EIGHTEEN MINUTES ON HOLD!!!!

Message just said my wait time is more than 25 minutes!!!! Are you kidding me???!!! Disgraceful, pitiful, scandalous, shameful.

shocking and your company is full of *** One hour and 23 minutes oh hold! Good riddance!!!

View full review

User's recommendation: Run RUN Fast and FAR

1 comment
El_Dorado_Furniture4200

Good Morning and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time.

We would like to learn more about your case so that we may forward your inquiry to Montage Services as they deal with these claims. Please send us an email with the name and telephone number associated with your account to: PRAssociate@eldoradofurniture.com.

Please use the special code, EDFPCKW, on the subject line of your email. Thank you in advance and we look forward to hearing from you.

Teresa M Rzw
map-marker Apopka, Florida

Very bad handling of an order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a bedroom set back in February 2021 placed a deposit because the sales person told me I didn't need to pay full amount ( although I wanted to pay it in full) and it took 6 months for the bedroom set to get there. After waiting for six months it took me three weeks to go in person to expedite payment because they would not allow payments over the phone and when I got there they sold the bedroom set to someone else.

When I called the manager his poor handling of the situation left me speechless will never purchase there again!!!

View full review

Preferred solution: Let the company propose a solution

User's recommendation: You will be better of buying somewhere else

1 comment
El_Dorado_Furniture4200

Good Morning, we appreciate your review and we want to thank you for your review as we take our customer feedback very seriously. We would like to learn more about your case.

Please send us an email with the name and telephone number associated with your account to PRAssociate@eldoradofurniture.com for your inquiry to be forwarded to the appropriate department to be reviewed.

Please use the special code, EDFPCTR, on the subject line of your email. Thank you in advance and we hope you give us another chance in the future.

Anonymous
map-marker Apopka, Florida

Mala calidad

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pésima calidad del dorado furniture, mala experiencia con un juego de cuarto que compré , carísimo y en menos de una año se daño, fui a reclamar y la manager lo que respondió es q no podían hacer nada porque ya no tenía garantía . NO LO RECOMIENDO!
View full review

User's recommendation: Pesima

1 comment
El_Dorado_Furniture4200

Buenos dias y gracias por su comentario. Siempre deseamos aprender cómo podemos mejorar.

Lamentamos escuchar su experiencia con su juego de cuarto. Siempre tratamos de brindar un servicio de calidad y queremos que nuestros clientes estén orgullosos con su compra. Nos gustaría obtener más información sobre su caso.

Por favor, envíenos un correo electrónico a PRAssociate@eldoradofurniture.com con el nombre y numero de telefono asociado con su cuenta para revisar su caso. Muchas gracias!

Anonymous
map-marker Royal Palm Beach, Florida

The warranty never responded

my name is leonardo valdés gonzalez my wife I contact you my name is surumis sardines I send you photos which I do not understand that it is not the client's job and even so they have never resolved anything I do not know if the next step is to proceed legally against you is too much trash thank you and nice day

View full review
1 comment
El_Dorado_Furniture4200

Hello and thank you for your feedback. We always want to learn how we can improve.

We're sorry to hear about your experience with us. We would like to learn more about your case. We can assure you that we strive to provide quality service and we always want our customers to be proud of their purchase. We would like to learn more about your case.

Please send us an e-mail to PRAssociate@eldoradofurniture.com with the telephone number associated with your account. We will forward your inquiry to the appropriate department for a representative to follow up with you in regards to your case.

Please use the special code, EDFPC0928 on the subject line of your email. Thank you in advance and we look forward to hearing from you.

Anonymous
map-marker West Palm Beach, Florida

Missing manual

We were looking for manual for the fireplace and its remote. We were sent manual on how to put unit together
View full review
1 comment
El_Dorado_Furniture4200

Good Morning and thank you for reaching out to us! Our goal at El Dorado Furniture is to make sure our customers always have a five-star experience.

We’d like to assist you with your case.

Please send us an email to: PRAssociate@eldoradofurniture.com with the name and telephone number associated with your account and we will forward your inquiry to the appropriate department. Thank you in advance and we look forward to working with you!

Jennifer B Cfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hialeah, Florida

Stay away from this scammers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

If I could provide a -0 star review I would. This place treats people like royalty when you walk in the store but if you need to discuss factory damage with them even under one year warranty they will treat you like garbage.

ROSAURA IS EXTREMELY RUDE, please do not see Rosaura when you walk into this store. I would suggest you stay away from El Dorado, Rosaura has 0 manners, 0 professionalism, I asked for damage protection and she did not include it, after claiming factory damage on my dresser (still under their warranty), she stated I did not request it and my claim is denied. She said, imagínate, no me lo pediste! Y eso cuesta caro no es free!

0 manners, professionalism and manners. Please stay away from This lady, her manager yamelis does nothing, went through their corporate office and Rita still denied my claim

, she said damage was caused by accident, meaning in other words... I broke it. She even said Rosaura is very experienced, Rosaura is very rude!!

That is the reality, stay away from this scammers. Please shop at Rooms to go, they treat people with respect!

View full review
Pros:
  • You are treated great upon walking in
Cons:
  • Cannot trust the sales people
  • You are treated like trash when you have an issue
  • Warranty

Preferred solution: Do your job, do what you are supposed to.

User's recommendation: Stay away

1 comment
El_Dorado_Furniture4200

Hello and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time.

However, it looks like we may have missed the mark in your experience. We are sorry to hear that you were not satisfied with the resolution provided to you.

We will be forwarding your inquiry to the appropriate department to be reviewed as we know there is always room for improvement. Thank you once again in advance and we hope you give us another chance in the future.

Dorothy R Dhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pembroke Pines, Florida

Glass Cocktail Table (metal post/leg hole stripped)

Very Poor Customer Service - Company do not stand

behind their products. I purchased a glass cocktail table, paid for delivery.

The table was set up by the company delivery guy. After the delivery person(s) left, I was cleaning the glass, and found out that one of the top pieces of the glass on the table did not fit securely on the metal post/leg. I immediately contacted the store and spoke to my salesmen, and described the problem. He requested that I send a picture of the problem.

I explained that a picture would not capture the problem. Again, I explained that one of the metal legs/post did not fit snugly in the hole (the glass was wobbly/loose). Later, he called back with Customer Service(Andres) on the phone, stating that customer service would handle the problem.

Again I explained the situation with the glass. I inquired, if he (Andres) understood, he stated "yes", and he would check one of the showroom floor tables.

Today, again, I contacted the store regarding the table. Again, I was requested to send a picture/video. I informed customer service (Andres), that this would not show up on video (video sent). I was informed that a technician would be out to check if the table could be fixed.

However, I was not given a date, that the technician would be out, because the technicians are really busy. I take this to mean that I am not the only unhappy customer.

This is a new table, and should be replaced, not a FIXED! , Pembroke Dorothy Richardson

View full review
Cons:
  • Horrendous post sale support

Preferred solution: Full refund

1 comment
El_Dorado_Furniture4200

Hello Dorothy, thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time.

We were able to locate your account and we are happy in knowing that we were able to find a solution to your matter.

Please do not hesitate to contact us in the future should you have any further questions. Thank you in advance!

Aura V Web
map-marker Saint Petersburg, Florida

Misleading Sales lady.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The St Petersburg Store Sales lady Sarah told my wife that the sofa sleeper in the catalog had a mattress in response to her inquiry. The sofa sleeper arrived and 5 days later we opened to put sheets and lo and behold no mattress. We called the store but no one will attend another salesperson's business She called us back the next day and denied that she had assured that there was a mattress. Her manager Sullen also got involved and we pointed out that the item should be exchanged because of the lie by the saleslady Sara. There is no way we can prove what was said but we are sure of what we asked for. Case and point is that sales lady showed different models on the floor and had to resort to the catalog trying to find what we asked for. When we called her to advice of her error we had to e-mail the description for which she said she did not need to read our e-mail.
View full review
Loss:
$1378
Pros:
  • Very nice looking furniture and accessories
Cons:
  • Cannot trust the sales people

Preferred solution: Full refund

User's recommendation: Stay away from the St Petersburg store. 2 sales people and 2 managers left us with a bitter taste and robbed.

2 comments
El_Dorado_Furniture4200

Hello Aura, and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time as it's always our goal to provide a 5-Star Service.

We were able to locate your account and we are happy in knowing that we were able to find a solution for your case.

Please do not hesitate to reach out to us in the meantime should you have any further questions during this time. Thank you in advance and we look forward to working with you.

Aura V Web

Thanks for the warning

View more comments (1)
Aura V Web
map-marker Saint Petersburg, Florida

Misleading the customers with false promises.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The St Petersburg store is very unprofessional and management only wants to cover up the lies, misleading promises and mistakes of their employees. Beware because they just want to get your signature and then come up with rules, misleading statements so that customer cannot prove what was promised or said.
View full review
Pros:
  • Good selection
Cons:
  • All the above
  • Service is realy bad

Preferred solution: Full refund

User's recommendation: Do not be trustful of what is being said and ask for promises, descriptions etc. in writing.

2 comments
El_Dorado_Furniture4200

Hello Aura, and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time as it's always our goal to provide a 5-Star Service.

We were able to locate your account and we are happy in knowing that we were able to find a solution for your case.

Please do not hesitate to reach out to us in the meantime should you have any further questions during this time. Thank you in advance and we look forward to working with you.

Aura V Web

Why do I find so many comments against this company?

View more comments (1)
Resolved
Scott B Yks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coconut Creek, Florida

Resolved: Heartbreaking sectional experience and service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 01, 2020

Company fixed the issue and I have been provided with product replacement. El Dorado corporate leadership has offered an agreeable resolution.

We look forward to putting this behind us, and moving on with a replacement item.

In the end, they came through like a family business should. All good!.

Original review Nov 18, 2020
We purchased a leather sectional in September for over $3,000 and were so excited to enjoy a quality product from a reputable company. It was backordered for six weeks (not uncommon given COVID), and was delivered on 10/29/20.

Our experience in the showroom and with the sales team was terrific.
Immediately, we felt like it was much different from the floor model. There was virtually no lower back support, but we decided to give it an honest try. By day nine, all four of us (two adults and two children) were complaining about severe lower back and neck pain. Nothing else had changed in the house, only replacing a very reliable six-year-old sectional with this new one.
When we had company over that day, even they mentioned (unsolicited) how flimsy the lower back portion of this sectional was.

Like us, they are not complainers at all.
We called El Dorado Customer Support in St. Pete on day nine, begging for some help. We did not scream, only asked what any customer would request....an exchange for a product that has the same quality as one would expect from a company like this. She vowed to call back, and after three days we heard nothing.
Then, we spoke with the Coconut Creek store leader.

She vowed to do what she could for us, and asked us to give her five days. We did, expecting some sort of assistance where all parties win.
We heard nothing from her on day five. On day six, she picked up the phone twice and said she had to call us back. When we finally connected, she said we would need to pay a 50-60% restocking fee!

Yes, on a product that is glaringly defective or poorly made. She even told us that she disagrees that it is defective in any way.....an interesting comment for a person that has never seen or sat on this thing. We would never cause drama without an emergent level of concern, and felt like we were being accused of wrongdoing. I can't think of a more insulting end to an already troublesome experience.
It was heartbreaking to know that this company refuses to stand behind their good name.

We always try to see the best in people, but would never recommend El Dorado if this is how they deal with challenges and product quality control. We never asked for a dime in return, only appropriate exchange for a product that is usable and not damaging to one's body.
I hope this helps, and never wish an experience like this on anybody.
View full review
Loss:
$3400
Pros:
  • Nice sales team
Cons:
  • Horrendous post sale support

Preferred solution: Let the company propose a solution

User's recommendation: Avoid if this is how you will be treated with an issue.

3 comments
Saliyah Zqh

I'm waiting 4 month for costumer service

El_Dorado_Furniture4200

Good Afternoon, Scott and thank you for providing your review as our customer feedback is very important to us. We can assure you that it is always our goal to provide a 5-Star Service and we always want our customers to be proud of their purchase.

We were able to locate your account and we see that your case is currently under review. Once we have an update in regards to your matter, a representative will be in contact with you.Thank you in advance.

Aura V Web
reply icon Replying to comment of El_Dorado_Furniture4200

SAD RESOLUTION

View more comments (2)
Sonia R Iyz
map-marker Naples, Florida

Costumer service and installation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3 months waiting ... there is no customer service,. We bought 2 bedroom sets, their installers and the installers irresponsibly did not fit all the screws, the bed was out of adjustment and the drawers did not open, poor quality and HORRIBLE CUSTOMER SERVICES
View full review

Preferred solution: Let the company propose a solution

2 comments
Aura V Web

Seems to be their standard

El_Dorado_Furniture4200

Hello and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time.

However, it looks like we may have missed the mark in your experience as we always strive to provide a 5-Star Service. We were able to locate your account and we are aware that a representative contacted you on March 6th in regards to the status of your matter.

Please do not hesitate to contact us should you have any further questions at this time. Thank you in advance and we look forward to working with you.

View more comments (1)
Ronald D Rae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clearwater, Florida

Product needs repair

I purchased this chair in 2019, It no longer reclines or straightens up. It is our of warranty bur I need a repair.

If you can not repair it, can you suggest a reliable repair service? My order number is 102****HQ71

View full review
1 comment
El_Dorado_Furniture4200

Hi Ronald, thank you for you feedback. We're sorry to hear about your experience with your chair.

We can assure you that we strive to provide quality service and we always want our customers to be proud of their purchase. We would like to learn more about your case. Please send us an e-mail to PRAssociate@eldoradofurniture.com with the name and telephone number associated with your account.

Please use the special code, EDFPC0410, on the subject line of your email. Thank you in advance and we look forward to hearing from you.

Sonia R Mdc

Costumer services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

3 months waiting ... there is no customer service,. We bought 2 sets of bedrooms, their installers irresponsibly did not fit all the screws, the bed was out of adjustment and the drawers do not open ,, poor quality and HORRIBLE CUSTOMER SERVICE!

View full review

Preferred solution: Fix the situation

1 comment
El_Dorado_Furniture4200

Hello and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time.

However, it looks like we may have missed the mark in your experience as we always strive to provide a 5-Star Service. We were able to locate your account and we are aware that a representative contacted you on March 6th in regards to the status of your matter.

Please do not hesitate to contact us should you have any further questions at this time. Thank you in advance and we look forward to working with you.

Anonymous
map-marker Orlando, Florida

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased a very nice dining set recently, and waited forever because it was back ordered. Because delivery was scheduled for so far out, I called to get some information about pick up.

They cancelled the set up date for delivery without my consent then told me because I asked about pick up the date I was scheduled for is no longer available. So I decided to go and pick up the item they wouldn't let me open up the box of the table topper because it would lose its protection.

Then got home the topper was cracked. They refuse to do anything to solve the issue.

Worse customer service ever!!

View full review
2 comments
Aura V Web

it seems to be their standard of GOTCHA

El_Dorado_Furniture4200

Good Morning and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time.

However, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with the name and telephone number associated with your account to: PRAssociate@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email.

Please use the special code, EDFPC0212, on the subject line of your email. Thank you in advance and we look forward to hearing from you.

View more comments (1)