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2.8 Based on 56 reviews
Compare to others
  • Customers like
    • Salesman 4
    • Sofa when it was new 1
    • Style of furniture 1
  • Customers don't like
    • Lack of concern about furniture falling apart 7
    • Poor customer sales 6
    • Poor quality of failing furniture 6
El Dorado Furniture - Peeling Leather
1 of 3

I Purchased a leather recliner set from El Dorado, and within 6 months it peeling and spotting, It looks like the leather has a very thin layer of outer skin. I paid $ 1,400.00 for the item. I have tried to contact them but cannot get a direct email for warranty dept only a general email address which seems to be going nowhere. The furniture is overseas as I shipped it to my villa and it costs me freight and duty to get it here. I want to be... Read more

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While I was living in Florida, I bought an entire living room set for around 3000. They mislead me in much the same way about the interest charges that would apply after the first 9-12 months in certain items and I have paid on time every month over a hundred dollars for over two years and I still owe 2500. How is it possible that I have paid over double what I owe and still owe 95% of the principle?! This is outrageous and I'm likely going to... Read more

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Mariasol Hernandez in the West Palm Beach store went above and beyond to make sure we were completely satisfied. We had a problem with one of the chairs we purchased and she made sure the manufacturer exchanged the chair and upgraded to what we wanted. We appreciate her extraordinary customer service and will buy from El Dorado again. Also, Clarence Carter helped guide us through our sofa purchase decisions, answering our questions and making it... Read more

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The service I received from Deborah was the best thus far from El Dorado. She went above and beyond to ensure my satisfaction. I've shopped at El Dorado numerous times but her service was outstanding. She listened and delivered exactly what I requested. She didn't care about commission, as most employees do, but instead her main concern was that I'm a happy customer. I've returned many times to make purchases and I only ask for Deborah!... Read more

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first time visiting your kendall store and was very disappointed with the sales push persistence ,I came in just to look and had in back of me a sales person , i kept telling her i m just here to look and she kept in bacl of me insisting that she was just there to help me I told her i dont need any help at this time ,first time and last time i go to their store ,i felt like a criminal with someone in back of me the whole time i spoke to a... Read more

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My wife and I went to El Dorado showroom to buy a livingroom set. We found the set we were looking for at just under $3,000 before taxes. I had to hunt for a salesman and was introduced to a guy that was extremely impersonable! I offered to pay cash and proceeded to negotiate by asking for free delivery. The salesman stated abruptly that they do not negotiate. I reiterated that I wanted to pay cash on the spot and all I wanted was some sort of... Read more

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DO NOT BUY ANYTHING HERE!! Where on planet earth are all sales final?! I got a defective mattress that sinks in since day 1 despite being "firm" and expensive and they refuse to exchange it. The furniture is CHEAP and quickly falls apart! Spend your money elsewhere!!! Read more

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In August 2015 I purchased the Hanna sectional sofa along with 3 bedroom sets. The sofa was $2,100 plus tax. Not cheap! I chose El Dorado over it's local south Florida competitors because I thought their quality was better. WRONG! I got their credit card, have an extremely high credit limit, and am still paying for a couch that has completely broken down after one year of normal use in my living room. Back in early September 2016 I contacted... Read more

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My husband and I are pregnant and due 12/2016 and there are so many things to prepare for. I ordered multiple items which were said to come on different dates, some months apart. I ended up canceling the bed and chest (they were due in December/January) as we are expecting family over for Thanksgiving. So I got it elsewhere (City Furniture). I called by phone to cancel the order and I ASKED the receptionist whether I should come in to cancel or... Read more

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