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Original review updated by user May 23, 2023
STAY AWAY! We have a timeshare with El Cid, and they must provide the most basic customer service. We have to send several correspondences hoping that someone will respond. We've sent a letter, email, and posted to ARDA with NO RESPONSE. The only reason we got into this was that the sales representatives assured us that we could make money off this, which we're sure goes against your code of ethics. We don't remember how long it took them to wear us down, but we were in that sales meeting for a significant portion of the day. We've only been back to the resort a few times since purchasing, and the visits left much to be desired. We can only imagine the complaints we would receive if we successfully rented this out to others, and that money would come out of our pocket from their lack of hospitality. We cant use the timeshare we've dumped thousands of dollars into without someone hounding us to upgrade or purchase more garbage from them. Despite how easy it was supposed to be, we had no luck renting it out, and COVID took all those dreams and dumped them down the drain. Were no better off than we were at the time of signing or in 2020 despite our best efforts, and now we want out while we still can. The timeshare industry was created to make fools out of otherwise intelligent people. Were sure that some of your members deliver on what they promise, but El Cid isn't one of them. All they've offered us was to tank our credit and ruin us financially if they don't get what they want. That seems unethical to us. User's recommendation: AVOID at all costs/ READ CONTRACT BEFORE SIGNING/ do NOT trust the salesmen
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#4612637 Review #4612637 is a subjective opinion of poster.
Puerto Morelos, Quintana Roo
  • Lie about what you are getting
  • Trick you to sign a contract that states the opposite
Preferred solution
Full refund

I was asked.