Peter D Kbz
map-marker Puerto Morelos, Quintana Roo


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Original review May 23, 2023

STAY AWAY! We have a timeshare with El Cid, and they must provide the most basic customer service.

We have to send several correspondences hoping that someone will respond. We've sent a letter, email, and posted to ARDA with NO RESPONSE. The only reason we got into this was that the sales representatives assured us that we could make money off this, which we're sure goes against your code of ethics. We don't remember how long it took them to wear us down, but we were in that sales meeting for a significant portion of the day.

We've only been back to the resort a few times since purchasing, and the visits left much to be desired. We can only imagine the complaints we would receive if we successfully rented this out to others, and that money would come out of our pocket from their lack of hospitality. We cant use the timeshare we've dumped thousands of dollars into without someone hounding us to upgrade or purchase more garbage from them. Despite how easy it was supposed to be, we had no luck renting it out, and COVID took all those dreams and dumped them down the drain.

Were no better off than we were at the time of signing or in 2020 despite our best efforts, and now we want out while we still can. The timeshare industry was created to make fools out of otherwise intelligent people. Were sure that some of your members deliver on what they promise, but El Cid isn't one of them.

All they've offered us was to tank our credit and ruin us financially if they don't get what they want. That seems unethical to us.

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  • Trick you to sign a contract that states the opposite
  • Lie about what you are getting

Preferred solution: Full refund

User's recommendation: AVOID at all costs/ READ CONTRACT BEFORE SIGNING/ do NOT trust the salesmen

map-marker Salem, Oregon

I was asked.

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We were in the tower. The night clubs across the street kept us awake with loud pounding music. Beside that it was an enjoyable stay.
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User's recommendation: Stay at the Marina

map-marker Austin, Texas

Timeshare Complete Scam - Get out NOW

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El Cid Resorts timeshare is a complete SCAM. The hotels have not been updated in years and the US Government has posted "Exercise increased caution in Mexico due to crime and kidnapping. Some areas have increased risk. Read the entire Travel Advisory." El Cid may provide a car service at a HIGH Premium that has no affiliation to the hotel. Be advised and ask questions about the staff and drivers of the vehicle. We have been unable to use any of the time share locations or RCI points do to "high demand" during peak season. According to the reservation desk Peak Season is from January to December. The reservation desk with call and offer "promotions" and will book a reservation without your consent or knowledge. You do have the right to terminate the contract at anytime without using a service to do so. Termination documents can be found by searching on google. Good Luck, and recommend terminating your contract TODAY!
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1 comment
Machele Imf

Somehow, buying a timeshare for locations in Mexico doesn't seem like a very good idea, which you allude to. Good luck getting out of it.

Rhonda F Num

Fraudulent Practices

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Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. Stories have changed the further away we got from the date of purchase. The free cruise for six to Hawaii? Not true. We had agreed to the port fees and taxes, yes. What we didn’t agree to was a discounted cruise. Sales also promised us a free cruise for two for the next 20 years. That, too, turned out to be nothing but a sales pitch with the sole objective to get us to close the deal. There was a window to cancel and get a full refund. Then there was a window for a 25% refund. Now all windows are closed and there is no possibility of cancellation. Or a full refund, you are telling us. You know all these things because we have told you repeatedly the lies we found out about, and yet are giving us a hard time about canceling. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. You are dishonest and lie about the benefits available to owners. We don’t imagine that we are the only ones to have been scammed by you in the past. The sale was done fraudulently and as such is invalid.
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Reason of review:
Use lies to get us to purchase

Preferred solution: Full refund

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