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Verified Reviewer
New Reviewer

Unprofessional Actions

Update by user Sep 09, 2021

I still have had no success in resolving this issue. I constantly contact them for an update, account statements, documents which they relied on to deny my dispute.

I have sent letters of appeal more than 5 times to the email as it states on the dispute forms. No...

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ID
#2723429 Review #2723429 is a subjective opinion of poster.
Loss
$3992
Preferred solution
Let the company propose a solution
New Reviewer

EIP VISA debit purchase declined

I have misplaced my PIN number and password for my EIP debit card issued by MetaBank. EIP on-line instructions are worthless and its impossible to talk with a live person at the IRS/EIP website. Can you help?
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ID
#2707669 Review #2707669 is a subjective opinion of poster.
Preferred solution
A new pin and password for my debit card. The phone number shown is not my phone number
New Reviewer

I have not received my second stimulus money. I have been on the phone and givin the run around for a month. This is what I found out at first it was sent out in paper check on January 6th 2021.

Then second time I called the IRS they said It was sent January 6th on a eip card through Metabank and they gave me the number to call. When I called in order to get to customer service I had to enter my EIP card number that I don't have. Haven't seen. see

User's recommendation: I don't know I guess just go with the flow. What can I do.

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ID
#2569513 Review #2569513 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Lost card; no way to speak to customer service without it.

While trying to access my money through Bank of America ATM, the machine took my card and didnt give it back. Such cards are usually destroyed by a third party vendor. Unfortunately, I did not write down the number of the card. Subsequently, you cant actually speak to anyone in customer service because the outgoing initial prompt asks for the number of the card. Im locked out.
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ID
#2509733 Review #2509733 is a subjective opinion of poster.
Preferred solution
To soeak to someone
New Reviewer

Didn't get my eip

It never came in mail or one of my family member won't give to me and can u track my card or mail and can u send me new card to different address
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ID
#2493604 Review #2493604 is a subjective opinion of poster.
Location
Louisville, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Name screw up