Anonymous
map-marker Arlington, Virginia

Good luck after your purchase

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We have had two warranty claims initiated. One for the cover and now one for the pod.

They have been dodging request call backs For a week and not receiving any follow ups. I have lost my trust in their ability to deliver quality customer service and reliable products.

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User's recommendation: Consider other options if you want to receive a reliable product and quality customer service with the price tag this comes with. Great concept, poor execution

Anonymous
map-marker Singapore, Singapore

Unable to call out

Cannot make outgoing phone calls, mobile data connection drops to zero under shelter. Still advertise as having the best coverage anywhere

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Marie B Cph

Can the battery be replaced

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I couldnt get in touch with any one to answer my question. Neither could I get a phone number that worked.

I have the sleep 8 machine that disinfects my s pap mask etc. the battery has died and I need to know if you can get to the battery and can you replace it. I would like to make contact with some one.

My phone number is: 203 856 **** I really like this cleaning method but am very disappointed with your customer support. Thank you Marie Bryan

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Pros:
  • Very good product it makes cleaning my c pap equipment very easy

Preferred solution: Answers to my problem

User's recommendation: Don’t rely on getting any response from customer service if you have any problems!

Susan N Nws
map-marker Austin, Texas

No response on customer issues

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Trying to get help with app. Waited on hold with customer service for 20 min

Now very disappointed in the response and will sleep hot again tonight

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Preferred solution: Let the company propose a solution

User's recommendation: Ask about customers service

David M Yis

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Verified Reviewer

Bad customer service

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Be aware that this company have a really bad customer service and they even sent me the wrong size of matress cover. And they can't tell you when they will replace their own error, but you have 14 days to return the wrong product if not they will put your payment method on hold wow they threat you and they are the ones who did not do their job

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Pros:
  • Product seems to work
Cons:
  • Bad customer service
  • Wont respect their own policies

Preferred solution: Price reduction

User's recommendation: Dont buy from them

Keith F Slv
map-marker New York, New York

Poor workmanship leads to a shoddy product that fails miserably

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Eight Sleep - Poor workmanship leads to a shoddy product that fails miserably

I purchased the eight sleep tracker from Eightsleep.com. For the first year we actually liked the product, but at nearly $400 it was a large investment we hoped would last.

We take it off in the warmer months as we primarily use it for warming the bed, so it really only saw an actual 12 weeks of use. Fast forward to month 16, my wife placed the mattress pad on the bed only to see red flashing lights from the controller which indicated an electrical fault. I called the company expecting a reasonable solution, but found out the solution was to purchase a new unit. On closer examination on opening the cover that housed the wiring harness I was disappointed to find several wires that had been improperly crimped, and one that was melted/shorted out in the same area.

I'm just glad that the result was only a dead sleep tracker and not a dead family!

Who wants shorted wiring in your bed? Shame on you for failing to properly inspect your units prior to shipping to consumers.

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Loss:
$419
Pros:
  • Product concept
Cons:
  • It died after 12 weeks of use due to poor quality control
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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