
Eight Sleep
Eight Sleep Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eight Sleep has 1.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product concept, Product seems to work.
Cons: Bad customer service, It died after 12 weeks of use due to poor quality control, Wont respect their own policies.Recent recommendations regarding this business are as follows: "Consider other options if you want to receive a reliable product and quality customer service with the price tag this comes with. Great concept, poor execution", "Don’t rely on getting any response from customer service if you have any problems!", "Ask about customers service", "Dont buy from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eight Sleep has 1.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product concept, Product seems to work.
Cons: Bad customer service, It died after 12 weeks of use due to poor quality control, Wont respect their own policies.Recent recommendations regarding this business are as follows: "Consider other options if you want to receive a reliable product and quality customer service with the price tag this comes with. Great concept, poor execution", "Don’t rely on getting any response from customer service if you have any problems!", "Ask about customers service", "Dont buy from them".
Review authors value the most Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews


Good luck after your purchase
We have had two warranty claims initiated. One for the cover and now one for the pod.
They have been dodging request call backs For a week and not receiving any follow ups. I have lost my trust in their ability to deliver quality customer service and reliable products.
User's recommendation: Consider other options if you want to receive a reliable product and quality customer service with the price tag this comes with. Great concept, poor execution
Unable to call out
Cannot make outgoing phone calls, mobile data connection drops to zero under shelter. Still advertise as having the best coverage anywhere
Can the battery be replaced
I couldnt get in touch with any one to answer my question. Neither could I get a phone number that worked.
I have the sleep 8 machine that disinfects my s pap mask etc. the battery has died and I need to know if you can get to the battery and can you replace it. I would like to make contact with some one.
My phone number is: 203 856 **** I really like this cleaning method but am very disappointed with your customer support. Thank you Marie Bryan
- Very good product it makes cleaning my c pap equipment very easy
Preferred solution: Answers to my problem
User's recommendation: Don’t rely on getting any response from customer service if you have any problems!
No response on customer issues
Trying to get help with app. Waited on hold with customer service for 20 min
Now very disappointed in the response and will sleep hot again tonight
Preferred solution: Let the company propose a solution
User's recommendation: Ask about customers service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
Be aware that this company have a really bad customer service and they even sent me the wrong size of matress cover. And they can't tell you when they will replace their own error, but you have 14 days to return the wrong product if not they will put your payment method on hold wow they threat you and they are the ones who did not do their job
- Product seems to work
- Bad customer service
- Wont respect their own policies
Preferred solution: Price reduction
User's recommendation: Dont buy from them
Poor workmanship leads to a shoddy product that fails miserably
I purchased the eight sleep tracker from Eightsleep.com. For the first year we actually liked the product, but at nearly $400 it was a large investment we hoped would last.
We take it off in the warmer months as we primarily use it for warming the bed, so it really only saw an actual 12 weeks of use. Fast forward to month 16, my wife placed the mattress pad on the bed only to see red flashing lights from the controller which indicated an electrical fault. I called the company expecting a reasonable solution, but found out the solution was to purchase a new unit. On closer examination on opening the cover that housed the wiring harness I was disappointed to find several wires that had been improperly crimped, and one that was melted/shorted out in the same area.
I'm just glad that the result was only a dead sleep tracker and not a dead family!
Who wants shorted wiring in your bed? Shame on you for failing to properly inspect your units prior to shipping to consumers.
- Product concept
- It died after 12 weeks of use due to poor quality control
Preferred solution: Let the company propose a solution
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