Ehobbytools

This order was placed on 9/16/2021, the customer selected shipping 3 to 14 day transit times, in addition to the processing time (7 days as stated when placing an order). This order was shipped on 9/20/2021 via Fedex , 3 days ahead of schedule.

The customer called on 9/24/2021 asking why the package did not arrive yet so we explained that the package will take between 3 to 14 days from the time we ship to arrive The customer emailed on 9/27/2021 “My purchase is almost a week late with no delivery in sight with the latest scan being 45 mins away from my house. I want a refund for this purchase.” We emailed back “Hello, sorry for the issue, Fedex, UPS and USPS are having trouble again this year with keeping up with the volume of packages. The package is still in transit and not a week late as you selected 3 to 14 day delivery, thanks eHobbyTools” Additionally we spoke to Fedex to check and they stated the package is still in transit to the customer. The customer repeatedly stated via email that they were not happy with the shipping time so we contacted Fedex to return the package to us.

We let her know that, “Once we have confirmation the package is on its way back we would process a refund. We are unable to make Fedex move faster, there are shipping issue all over the world. We will try to get Fedex to return the package to us and once they confirm this we will process the refund. We tried to explain the issue and you told us you no longer want the item by requesting a refund so we are doing what you requested.” The customer then stated “I did not request a refund” but this was clearly stated in their very first email.

We then received a call from our Fedex representative that the package was switched to be returned to us. We then sent the following email “Hello, we do see it was updated today that it is being returned so we will send the refund. Again you requested a refund which we were trying accomplish for you, thanks eHobbyTools” EMAILS BETWEEN THIS CUSTOMER AND EHOBBYTOOLS ARE BELOW From: Tara Duncan [mailto:duncantsav@gmail.com] Sent: Monday, September 27, 2021 10:16 AM To: orders@ehobbytools.com Subject: Re: Order Shipped # EHT- 85509 My purchase is almost a week late with no delivery in sight with the latest scan being 45 mins away from my house. I want a refund for this purchase.

On Mon, Sep 27, 2021 at 10:46 AM Orders wrote: Hello, sorry for the issue, Fedex, UPS and USPS are having trouble again this year with keeping up with the volume of packages. The package is still in transit and not a week late as you selected 3 to 14 day delivery, thanks eHobbyTools From: Tara Duncan [mailto:duncantsav@gmail.com] Sent: Monday, September 27, 2021 11:04 AM To: Orders Subject: Re: Order Shipped # EHT- 85509 It was out for delivery on Tuesday the 21st, but updated to Wednesday due to "delay" and has not updated since. To me that is nearly a week late. It has been 45 mins away from my house in Ellenwood GA since last Tuesday.

I called last Friday and spoke to an associate and was told it very well could be lost and to "be patient". I'm so tired of the excuses fedex and USPS throw at all of us for skipping out on their deliveries. There is no reason a package should be delayed 5+ days other than it being misplaced, ignored or lost. I may have chose the 3-14 day shipping method, but there was a delivery date of the 21st, then the 22nd and now nothing.

I was already nervous about buying from you all, opposed to Mercari or Amazon (which by the way doesn't seem to have the same shipping issues). On Mon, Sep 27, 2021 at 12:27 PM Orders wrote: Hello, we have spoken to our Fedex rep who said there are shipping issue all over and the package is still on its way. Amazon is having issue even with their own delivery service. If the package is lost we will put a claim in with Fedex but as of now they are saying it is not lost, thanks eHobbyTools From: Tara Duncan [mailto:duncantsav@gmail.com] Sent: Monday, September 27, 2021 1:23 PM To: Orders Subject: Re: Order Shipped # EHT- 85509 How long do I need to "be patient" before you will issue me a refund?

I order from Amazon almost daily and have not ran into a 5+ day delay. Maybe a day, but not this long and that is why I am concerned. On Mon, Sep 27, 2021 at 1:42 PM Orders wrote: Hello, again you selected 3 to 14 day shipping and assumed you would wait the 14 days. There are shipping issue going on around the world and hoped you would be patient.

We will contact Fedex to see if we can get the package back quicker and so we can issue you a refund and you can make your Lemax purchases on Mecari or Amazon, thanks eHobbyTools From: Tara Duncan [mailto:duncantsav@gmail.com] Sent: Monday, September 27, 2021 1:50 PM To: Orders Subject: Re: Order Shipped # EHT- 85509 So you're basically telling me you are going to contact your fedex rep and get the merchandise back quicker than I can have it when it's 45 mins away from my house? If you want to do that that is fine, but I want the refund today. I really don't appreciate your lack of professionalism. On Mon, Sep 27, 2021 at 2:09 PM Orders wrote: We are unable to make Fedex move faster, there are shipping issue all over the world.

We will try to get Fedex to return the package to us and once they confirm this we will process the refund. We tried to explain the issue and you told us you no longer want the item by requesting a refund so we are doing what you requested, eHobbyTools On Mon, Sep 27, 2021 at 2:13 PM Tara Duncan wrote: I didn't say I didn't want it, I said I hadn't received it and it has been in Ellenwood GA for 5 days which is 45 mins away! I said I believe the package to be lost or ignored. I am fully aware all over the world Fedex and USPS are "having issues" delivering packages, however usually I run into 1 or 2 day delays not 5+ days!

So do what you need to do, if that's requesting it shipped back to you on your dime do that and I will shop elsewhere, but I want confirmation of a refund today if you decide to do that. I only asked you how long I need to be patient for a package that should of been delivered a week ago. From: Tara Duncan [mailto:duncantsav@gmail.com] Sent: Monday, September 27, 2021 3:28 PM To: Orders Subject: Re: Order Shipped # EHT- 85509 Please advise, if you've requested fedex to ship back and issue me a refund or if I need to continue to be patient until __ day when you consider the package to be lost and or forgotten? I am willing to keep my patience until 10/6 (14 days) if you say it's typical for fedex to leave a package 45 mins away that was out for delivery on the 22/23 that long.

On Tue, Sep 28, 2021 at 10:33 AM Orders wrote: Hello, I do know the request was done to return the item to us, once we get the confirmation from Fedex that the package is on its way back ( which can take a day or two ) we will process the refund, thanks eHobbyTools From: Tara Duncan [mailto:duncantsav@gmail.com] Sent: Tuesday, September 28, 2021 10:37 AM To: Orders Subject: Re: Order Shipped # EHT- 85509 All you have to do is check the tracking information, that miraculously decided to update today after 7 days of non movement and it says it is being returned to you. I want my return confirmation. I am already woking with BBB and seeing all the bad reviews on your company. Hello, we do see it was updated today that it is being return so we will send the refund request in to be done.

Again you requested a refund which we were trying accomplish for you and will show you emails to the BBB so they can see this. I have also copied your request for a refund below, thanks eHobbyTools “My purchase is almost a week late with no delivery in sight with the latest scan being 45 mins away from my house.

I want a refund for this purchase. “