No shipment, no e-mail reply
I've placed an order on April 8th, 2014 (order 142322). It's been over a week and the order status is "payment approved, pending shipment". So, I wrote an e-mail yesterday to ask for shipment estimate, and I haven't had any reply at all. I have sent another message today, but I'm not sure if anyone reads it at all... I don't even know if this is a reliable company, once no one bothers to even reply to my messages.... I'm very pissed of by this - my order is almost USD 40.00 and I'm not sure whether I'll get my stuff or not....
Rio De Janeiro, Rio De Janeiro
E-Health Cigarettes-they don't honor warranty or respond to email!
My daughter was using electronic cigarettes to cut back and quit smoking. She had purchased an e-Health one in the past and had also re-ordered the nicotine drops. At the end of March, she purchased another cigarette from e-Health Cigarettes online and when she received it, followed the directions to charge it. After an overnight wait, she used the e-cigarette but there was little vapor and it died after nly 4 hours. She charged it another day and it didn't work at all. We emailed both the email address that the shipping notification came from as well as the one online. Their Warranty page states "We will also repair or replace, any product that is deemed defective due to manufacture within thirty days of delivery (60 days if you are a nice customer)." However, we can't get a response from either email we have used so she had to switch to another brand and another setup. It's obvious that if there is a problem, they don't care. We won't recommend or use them again.
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