New Reviewer

Flight ussues

I need to cancel one of my flights and since I did not get on my first flight EgyptAir screwed up my whole entire trip, Im a woman travelling alone and I need someone to contact me I want my money back bottom line EgyptAir can be liable for more than just the flight, the flight along with $1065 but they could be liable up to $5000 because of all the repercussions it caused My name is Lisette Lugo my phone number is 650766**** the phone number is listed on their site do not work and the customer service line does not get anywhere
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ID
#2587557 Review #2587557 is a subjective opinion of poster.
Service
Egyptair Flight Booking
Cons
  • Disorganised disrespectful service
Loss
$3949
Preferred solution
Full refund

General question about puchase of a ticket

I just have a general question. If a ticket was purchased last January, 2020 for a trip from NYC to Cairo, Egypt in April of 2020 and then COVID-19 hit, are you offering refunds or does a person have an extended time frame in which to use that ticket or is the money lost? Thank you.
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ID
#2368499 Review #2368499 is a subjective opinion of poster.
Location
Rutland, Vermont

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Verified Reviewer
New Reviewer

Worst costumer service

Name: Mohsen Abdelmalak Booking reservation #: SQQWFJ Flight from Sanfrancisco , USA to Cairo, Egypt On 09/05/2020 My ConnectIon flights is JetBlue airways B6016 From sfo airport to JFK and Egyptair MS 986 From JFK to Cairo, egypt. I have never been frustrated with an airline like this before, my flight from SFO to John F. Kennedy was scheduled to arrive 15:30 where I take my connection flight to Cairo, Egypt at 18:30. The Egypt air airlines canceled my first flight and re-scheduled without even notifying me or checking if it will be suitable with my connection flight. They changed the first flight from SFO to John Kennedy to arrive at 17:46!!!! How can I take the change flight in less than 45 min.? What if the first flight was late and I missed my second flight, it will be stressful for a 65 yrs old man like me to run in large John Kennedy airport between different terminals in 45 min.? I called the airlines to change the flight where I can get a reasonable layover so I dont miss my second flight and the airlines agents dont respond to email or telephone. Omg what can I see, I spent days trying to call 1000 times with no response and when they finally responded, they were so rude and decided for me that this layover is enough and I cant change my flight, how can this be more humiliating! They changed my schedule and didnt inform me and when I tried to reschedule they wanted to charge me extra, given the rudeness and the bad customer service. They hanged the phone when I tried to ask them to change, this happened with two different representatives, and would not pick the phone again when they see my phone number. I dont know what to do because of a schedule change with no reasonable accommodation. I am so stressed and I booked another return flight with another airlines. I will sue the egyptair airlines for the inconvenience and stress they caused to an old man like me. I have never experienced anything like this with other airlines. If egyptair cannot accommodate and respect their costumers then they should not sell tickets to costumers.

User's recommendation: Don’t use egyptair airlines.

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ID
#2142183 Review #2142183 is a subjective opinion of poster.
Service
Egyptair Flight Booking
Loss
$1300
Preferred solution
Full refund

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