How to Deal with efurnituremart.com

How to Deal with efurnituremart.com
1. Don't 2. If you must, be prepared for the worst possible service. Carefully read and know their policies, you will need to enforce them. 3. Write "not inspected" on the receipt when you sign for any shipment. 4. When you have a problem with your shipment--and you will--you must be persistent. 5. State exactly what resolution you want to happen, and do not back down. 6. When they say they will call you back with the resolution, they will not. You must call them. 7. When they lie to you--and they will--call them on it firmly, but be respectful. This will get you further. I ordered a china cabinet on March 8, paying for white glove delivery (Order #101****). It arrived on March 28. There was some back and forth about whether white glove was available in my area, I said I was fine with an inside drop off, and to refund the $99. The refund did not come. When the package was delivered, there was no way the one guy who came would be able to carry it up the stairs to my house. He dropped it on the curb, I had to call and insist the full $199 be refunded for delivery, as curbside delivery is advertised as free. There was no damage to the packaging, so I signed for it. I did not open and inspect the 300 lb. piece of furniture on my driveway while the delivery person was waiting, obviously. When my husband opened the package that night to assemble and install it, the top of the china cabinet was split and damaged. I immediately filed a claim and sent pictures according to their posted website policies. They called me Monday and assured me it would be resolved, and asked me to send pictures. I sent them again. I waited a week and heard nothing. I called them the next Monday. I received a second email asking for pictures. I sent them again, then called again. I was told they couldn't do anything because I signed the shipping receipt and checked the "no damage" box. I told them there was no damage to the box, and that actually, I did not check any box. They assumed the delivery person did. I insisted I paid for a piece of intact furniture, and as a single human, cannot open and inspect 300 lb. furniture on my own. I was told they would contact the manufacturers for a resolution. I didn't hear from them for another week. When I did reach them, they tried to get me to agree to have a "furniture medic" repair the damage. I insisted I wanted a new piece of furniture. He told me the item was backordered and a ship date was unknown. I agreed to this, as I didn't want to wait for months or more, and he said he would get back to me with repair options. Again, I waited a week or more, hearing nothing. When I called, and left a voicemail (as always) my call was returned the next day. I was told there were no medics in my area and I would have to wait for an unknown amount of time for the new shipment. I did my own research on medics over the next week. They assured me there were several qualified in my area, that I should not accept a new hutch top without base as the dye lots may not match, that they could definitely repair it, and I would be hard-pressed to see the damage. I received 5 or more estimates for repair. I contacted efurnituremart again insisting I get a credit in the amount it would cost to fix at the place of my choosing. I was told I would receive the credit in the amount I requested on April 22. It showed up on my statement about 5 days later. This makes a total of about 4 weeks of back and forth to get the problem solved. The furniture was fixed by an amazing woodworker, and the damage is not detectable. The person that dealt with my claim was named William. He was the only person I ever communicated with. At one point, I asked for his boss or manager or someone that had the authority to approve the compensation I wanted. I was told by William, "I'm it!" He flat out lied several times, even from the very beginning in dealing with the White Glove Delivery. He told me it was not available in my area, and that they would refund my money. Then when I asked for a refund because the delivery person could not bring it inside, he told me, "I told you to call me and I would have someone come bring it in and assemble it." We had no such discussion. He lied about several other things, among them being the fact that they couldn't do anything about the damage because I had signed for it, then in our next conversation the following day claiming "of course we are going to fix this, there's no question about it." It was a different story every time we spoke, and completely infuriating. eFurnitureMart.com will try to wear you down in hopes you will drop the issue and take the loss. Insist on what you want if you must deal with this furniture company. Personally, I will pay the couple of hundred extra dollars next time to get the furniture from a company with integrity. My time is worth more than I saved.
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ID
#871012 Review #871012 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy

eFurnitureMart - Coffee Table Review from Discovery Bay, California

I purchased a table from efurnituremart. The problems started when in took over two weeks for them to update me on the shipping and processing of my item. They claimed that the table came from the "manufacturer" and that was cause for the delay. Well, I figured when the table came to me with a damaged top that there is no way it was from a "manufacturer". Before the table arrived, I received a number of grammatically incorrect emails warning me ahead of time to "properly document damage" of the items I ordered as soon as I got them. Being that we couldn't assemble furniture right away -- we were wrapping up a remodel -- I waited until we assembled the piece to find out it had a huge chip on the corner. No, I didn't contact efurnituremart because I didn't want to deal with if they would pick up their phone or not or how they would try to tell me this was my fault. The bottom line: stay away from this shady business. They don't care about their customers.
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ID
#804135 Review #804135 is a subjective opinion of poster.
Location
Discovery Bay, California
Reason of review
Order processing issue

Not upfront return policy --Two different figures given based on no concete figures

This company efurniture mart at efurnituremart.com is not upfront with the DETAILS of the return policy. They have a policy which we read and thought we understood. The issue is that the values of the return costs are not disclosed. The cost of returning 2 runners with a price tag of $400 cost $168 to return. This is EXCESSIVE and the cost of returning the items was not disclosed. Do not do business with these folks. I also received conflicting emails - one which would give me 168 credit if I would pay for the return myself and then when asked to clarify the address to send it to was when another person replied and said that that is not correct and I would only be credited $50 vs the $168. They have no idea what the policies are and do NOT inform the consumers upfront of these outdated charges and restocking fees that see very fluid and not based on any actual figures. I will NEVER order again from this company and will let as many people as I can to stay away...STAY AWAY...
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ID
#735881 Review #735881 is a subjective opinion of poster.
Location
San Rafael, California
Cons
  • Return polciy
Reason of review
Shady return policy
Loss
$400
Preferred solution
Full refund

About

eFurnitureMart Pros and Cons

Cons: Return polciy, Customer service

Summary

eFurnitureMart is an online furniture boutique featuring a large selection of home office and decor, game zone, bar area, bedroom and dining room furniture. At affordable prices, shoppers get best deals on branded collections such as Virtu USA, Howard Elliot, Flash Furniture, Bromi Design, and Legacy Classic Kids among many others. Furniture Mall LLC ships orders starting from $150 free of charge and grants a 16% discount on purchases exceeding $2K. Online offering for infants and children include a broad array of 2 to 5 piece sets presenting variety of adjustable, button tufted, and upholstered furniture.

eFurnitureMart reviews and complaints

eFurnitureMart is ranked 536 out of 1589 in Furniture and Decor category

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