EFTEL
EFTEL Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFTEL has a 1.7 star rating from 1 review with 100% unfavorable feedback; recent recommendations say "Avoid. Totally useless". EFTEL reviews note poor customer service and high prices.
Positive Feedback
Very limited praise; no positive resolution or reliable support reported in the review.
Negative Feedback / Risk Areas
- Repeated failures of hardware and setup led to unresolved issues and complaints consistent with EFTEL customer complaints.
- Billing and refunds problems include unexpected charges and promised credits not received.
- Poor customer service response and lack of accessible support after takeover.
Key Takeaways for Future Customers
- Expect potential support gaps; verify subscription terms before signing up.
- Document charges and request written confirmation for cancellations and refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFTEL has a 1.7 star rating from 1 review with 100% unfavorable feedback; recent recommendations say "Avoid. Totally useless". EFTEL reviews note poor customer service and high prices.
Positive Feedback
Very limited praise; no positive resolution or reliable support reported in the review.
Negative Feedback / Risk Areas
- Repeated failures of hardware and setup led to unresolved issues and complaints consistent with EFTEL customer complaints.
- Billing and refunds problems include unexpected charges and promised credits not received.
- Poor customer service response and lack of accessible support after takeover.
Key Takeaways for Future Customers
- Expect potential support gaps; verify subscription terms before signing up.
- Document charges and request written confirmation for cancellations and refunds.
Turn one complaint into a collective action
Resolved: Can't access email
Company fixed the issue and I have been provided with apology. Nothing was "resolved" as such.
It just began to work again after 3 days. They never contacted me in any way!
Can't access email and Can't access any support.
Since being taken over, totally useless with zero support
- Zero support
Preferred solution: Technical support
User's recommendation: Avoid. Totally useless
BEWARE:EFTEL Pendo Stick
- - Cold call for a 3gb Pendo stick; four sticks failed.
- - Charged $30 for a non-working product; $170 cancellation fee; refunds promised.
Recieved a cold canvas over the phone for a 3gb broadband Pendo stick with sim card to allow me to use my laptop on the go.After recieving modem tried to apply with no success,after sending me 4! different sticks still no joy,was promised all would be fixed,sent back hardware to Eftel(which i had to pay for)and advised customer rep.the application wont work with my laptop,by this time i had been charged $30 for a product that did'nt work,was promised account would be closed off and i'd recieve my $30 back,checked my bank no refund but they took $170.00 from my bank saying this was cancellation fee,i went ballistic and asked how could this be,the contract was for 12months with a direct debit of $5 per month,costomer support said they would forward my problem to accounts and my $170 plus the original$30 would be credited back to my bank account,asked if he would swear all will be o.k at which point he declined,will advise Forum of result,but in meantime be very wary of EFTEL,i wish i had,have had pre-warning
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