Zach A Pjy
map-marker Belle Chasse, Louisiana

Not a person to talk to

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Left several voice messages, emails, and text for both sales and happiness (service) 'departments.' More than a week has passed with no response. If you need help with your product, warranty service or otherwise, they will be MIA.
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map-marker Brookings, South Dakota

Great Experience and Product

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I placed an order via phone from Alan at eFitDirect.

The process Started that I was looking for a NuStep Recumbent Bike for myself and my wife. I called the company and got ahold of Alan.

He spent approximately 2 hours on the phone with me as he explained the differences between the one I inquired about and the Spirit CRS800S. I ended up placing the order and paying with a credit card. (I could have saved $200 if I paid via electronic check, but I am not comfortable paying that way from a company that I am not familiar with) He promised 10-14 days delivery with an addition 7 day lead in case of unforeseen issues. After I hung up the phone, I google mapped the address and found out that the address was a storefront with rental post office boxes and other amenities, but not a warehouse or fitness supply place.

I then went to some random reviews on this site (pissedconsumer) and felt that I was just scammed. I fretted for 2 weeks until I received a call from the trucking company letting me know that my shipment would be here the next day. It was here as promised. I uncrated and assembled the CRS800S and am loving it!

This goes to show that all reviews you read are not true.

The negative remarks on this site are from people who tried to return merchandise.

Delivered as promised! Very satisfied!

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User's recommendation: Full confidence with this company

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