Efinancialcareers

Has anyone encountered the following problem with Efinancial Careers?

I submitted an application for a job through Efinancial Careers and received confirmation from the site that the job was submitted to the hiring firm. After a couple of weeks I checked with the hiring firm and they told me that they had no record of my application. I called Efinancial Careers and was on perma-hold and finally left a voioce-mail. I also sent an e-mail to the "help" desk and am still waiting for a response.

Fortunately I have not submitted many applications through Efinancial Careers and probably never will again but I wonder how many others have encountered a similar problem.