HAZEL C Ihy

Change email address

I never got to talk or chat so I was not able to change my addresses . My new address is. 99 Main Street, Franklin, Louisiana 70538

My email is...Captainsmom24@***.com

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Preferred solution: Change addresses

Kimberly F Ydf

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Verified Reviewer
| map-marker Huntington Beach, California

Repairs

I sent the item back and they are repairing and sending it back.

The shipping was covered and under warranty so all is good.

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George K Vzt

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Verified Buyer
|

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Verified Reviewer
| map-marker Parkville, Maryland

925 Sterling, silver chain

Effy Jewelry - 925 Sterling, silver chain

Just recently bought a 925 sterling silver /18 karat yellow gold pendant, pendant cross is wonderful and OK, but the sterling silver chain is coming apart at the connection. Need to have it repaired or replaced. Can you help me with that?

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User's recommendation: I always love their jewelry, and recommended to anyone.

Pamela M Qxs

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Verified Buyer
|

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Verified Reviewer
| map-marker Sydney, New South Wales

Return jewellery

Effy Jewelry - Return jewellery

My husband purchased it for me the size of the bracelet and the ring is not right .

I dont want it to be resized because it looses its looks and the strength of the bracelet.

I would like it to be refunded. Appreciate your support in this matter.

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User's recommendation: Please make sure that it is the right size

Osvaldo A Zhb

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Verified Reviewer

No ha llegado las sortijas.

Hola Saludos por este medio me comunico con ustedes, le he enviado correo electrónico y aun No recibo respuestas, relacionado a una mercancía que se compró en el crucero a Nombre de Osvaldo Acosta tres sortijas para hacer de tamaño 11.5 y al momento. Nada.#708-**** el 01/04/2024 EN CRUCERO ADVENTURE OF THE SEAS.

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Loss:
$2000
Pros:
  • No me ha llegado las tres sortijas de sais 11

Preferred solution: Full refund

vanda J Zkd

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Verified Reviewer

Funds hold post cruise - double charge

I purchased jewellery on a celebrity millennium cruise 27/01/2024 £3200 I paid on the night. When we left the cruise you put a second charge on my account which still has not been released. I have contacted the shop and they advise I need to contact you directly

I am based in the UK and my account has two sums of $3200 debited currently not as a delayed charge but as a real charge

Please advise

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Loss:
$3200
Pros:
  • Beautiful
Cons:
  • Double charge on credit card

Preferred solution: Full refund

Toni S Mga

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Verified Reviewer
| map-marker Brandenburg On The Havel, Brandenburg

Dust Clothes

Hi I have multiple pieces of Effy jewelry, necklaces and earrings. But I never receive a dust cloth to go with them. Does Effy not offer these or can I purchase directly from you?

Please assist.

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Pros:
  • Love the jewelry

Preferred solution: Dust cloth

Carola M Hkw

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Verified Reviewer

Ring in Aruba ticket #SO00174667

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I would like to send an email, just this email goes not through, you have another email address?

Carola Maurer

Lather on tonight I could send an email to customercare@***y. com,

Thank you for your response

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Preferred solution: I will visit on 24 the January 2024 Aruba, I will be picking up my repair ring in the Effy shop there.

Zaydee Moy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Melbourne, Victoria

Faulty ring with Tanzanite stone missing. purchased on MSC Divina cruise in June 2023

Effy Jewelry - Faulty ring with Tanzanite stone missing. purchased on MSC Divina cruise...
Effy Jewelry - Faulty ring with Tanzanite stone missing. purchased on MSC... - Image 2

The ring was my 50th Wedding present from my husband & was purchased on the MSC Divina Cruise in June. I noticed the stone was missing yesterday evening & cannot find it.

I feel it is poor workmanship for it to fall out after such a short time.

Can you please send me the address as to where I can have it replaced in Australia. I was told it was in Sydney.

My email address is gina@***.net.au & my mobile number is +61 4********

Regards

Gina Hartskeerl.

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Rolando L Cgy

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Verified Reviewer
| map-marker New York, New York

Defective jewekry

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I have two bracelet one of them it's loosing the finish(tarnishing) how can send you back to you it's not the last that I purchased it's different one as a matter of fact this one was and exchange

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Loss:
$500
Pros:
  • Very unique design and style and quality

Preferred solution: same bracelet if is available or different bracelet ******* Thanks *******

User's recommendation: definitely I'll recommend people that I know beautiful design too

Anonymous
map-marker Angleton, Texas

Trying to get my bracelet repaired

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Effy Jewelry - Trying to get my bracelet repaired

Bought a effy bracelet on the Norwegian Bliss may of 2022 in Alaska part of the piece of the bangle broke off I need to get fixed cant find my receipt I have pictures of it . And seen it on the web as effys . I just want it fixed thats all

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User's recommendation: Good luck .. customer service gives you the run around

Anonymous
map-marker Jacksonville, Florida

Braclet missing a piece

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Effy Jewelry - Braclet missing a piece

Piece broke off my balissima bracelet that I bought on the Norwegian bliss in may of 2022 need to have it repaired I cant find my receipt how can I get this fixed ? Please advise

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Anonymous
map-marker Angleton, Texas

Braclet missing a piece

Effy Jewelry - Braclet missing a piece

Cant seem to get any help I dont have my receipt bought my bracelet on board the Norwegian bliss May 2022. I have a picture of the bracelet to prove that its yours just needing to get it fixed. Please advise as I dont know what to do.

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Anonymous
map-marker Summerville, South Carolina

Jewelry needs repaired

I'm not sure I noticed that my ring has made a stain in my skin I am not sure why I didn't even have it for a full year. Can u please let me know whats going on if the problem is not resolved I would like my money back or an exchange

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