EF Go Ahead Tours
EF Go Ahead Tours Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EF Go Ahead Tours has a 2.7 star rating based on 2 customer reviews; consumers are mostly neutral. Rating distribution is 50% positive and 50% unfavorable. Reviewers value the Exchange, Refund and Cancellation Policy and the website, and note a high price level.
Key Takeaways for Future Customers
- Read the Exchange, Refund and Cancellation Policy carefully before booking.
- Expect higher price levels and check refund policy details to avoid surprises.
- EF Go Ahead Tours reviews note inconsistent customer service; ask for Raymond or Josh when possible.
Negative Feedback / Risk Areas
- Customer complaints about refunds and billing, including a $450 fine charged when the company canceled a tour.
- Poor customer service responsiveness and missed callback issues reported.
Positive Feedback
Individual reps Raymond and Josh received praise for resolving issues and following up with customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EF Go Ahead Tours has a 2.7 star rating based on 2 customer reviews; consumers are mostly neutral. Rating distribution is 50% positive and 50% unfavorable. Reviewers value the Exchange, Refund and Cancellation Policy and the website, and note a high price level.
Key Takeaways for Future Customers
- Read the Exchange, Refund and Cancellation Policy carefully before booking.
- Expect higher price levels and check refund policy details to avoid surprises.
- EF Go Ahead Tours reviews note inconsistent customer service; ask for Raymond or Josh when possible.
Negative Feedback / Risk Areas
- Customer complaints about refunds and billing, including a $450 fine charged when the company canceled a tour.
- Poor customer service responsiveness and missed callback issues reported.
Positive Feedback
Individual reps Raymond and Josh received praise for resolving issues and following up with customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Massachusetts
Total Ponzi Scheme!
- Tour canceled due to civil unrest.
- Refund requires a $450 fine.
- Rebooking to a later, pricier date increased credit; plans to report to MA AG.
They canceled a Tour of Peru on me because of civil unrest in the country; they said in the fine print; if I wanted my money refunded that I would have to pay a fine of $450.00; even though they canceled the tour!
To avoid this I had to rebook to a later date which was more expensive; in other words add more cash onto to my already substantial credit with them!
I find this to be a very underhanded business procedure and vaguely suspicious of a sort of Ponze Scheme!
I do plan on reporting them to the Attorney Generals office of Consumer Affairs in Boston, Massachusetts.
- Too expensive
Preferred solution: Full refund
User's recommendation: Do not travel with them; very silly young consultants on the line who are not very knowledgeable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy father called 7 times & I called 3 times. No one EVER returned any calls to explain why our accounts were messed up.
- Raymond was the best rep; he fixed mistakes with upper management and followed up.
- Raymond and Josh helped sign up 2 neighbors for Italy.
I reached Raymond & he was the best rep that we have dealt with. He not only reached out to upper management to correct some mistakes, but he followed up with me as promised.
In addition, he assisted in getting 2 neighbors signed up for Italy with the help of Josh. They both were SO much better than the other reps we have talked to.
Kudos to Raymond & Josh. Work with them when possible.
User's recommendation: Get Raymond for assistance
Travel Agencies Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
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