Worst customer service

Avoid EE as they are not interested in your needs but only their commission and as a result will do anything to up sale and force you to get more stuff. A few times, I asked for a simple transaction such as changing my payment card or asking about roaming charges, the only thing they hear is how can I make this guy buy something or re-new something and the staff in EE stores check your account and will ask you why don't you upgrade this or that. Pure *** service and I would avoid these guys as much as I can. worse so far. Worst. Thanks
View full review
#1018167 Review #1018167 is a subjective opinion of poster.
Ee Customer Care
Reason of review
Poor customer service

EE 4G Broadband - Slow, Ineffective and Expensive

We've had this for a month and broadband speeds have never experienced slower broadband speeds. We used to get easily through the month on our previous plan. This seems cheap on the face of it, but sucks up most of the data allowance on failures to load sites and then charges for more. I will never buy this again. Total rubbish. False economy. Get a genuine broadband provider rather than waste time with this kindergarten rubbish. It will cost you more than a standard tv/broadband/line rental plan, deliver less and cost much more. This is only worth looking at if you don't want a network point installation in your home, but even if you do, I imagine you can find alternatives which do what they say they will do. I'm now going to repeat the word "rubbish" until this field agrees I've submitted the required 100 words......
View full review
#933754 Review #933754 is a subjective opinion of poster.
Ee 4g Home Broadband Internet Service
Reason of review
Bad quality
Preferred solution
Cancel the contract at no cost to me.


EE Delivery Policy
To read more: https://ee.co.uk/help/help-new/orders-and-delivery
EE Terms of Service
To read more: https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions
EE Privacy Policy
They also collect information about how The User use Company's website such as which pages The User of Website visit, and any errors The Client of Ee might experience. Keeping these switched on means Website can improve the support Ee give The Client of Ee when The client of the Ee is using Ee's' site. Company's partners provide these services in return for recognising that The Client of Eeve visited Ee's' website. Keeping these switched on means Ee can offer The User of company services all the services available on Ee's' site and tailor the offers The Company and Company's partners share with The Client Add it to Ee's' EE and manage everything in one place. When The Customer use EE, The Client of Ee trust ee.co.uk with The Client's information - and that's a responsibility Ee take very seriously. Ee's' privacy policy spells out exactly what data Website collect and how Ee use it. A quick summary of how The Company use The Customer's data to protect The Client's privacy. Fine-tune what The User of company services want to hear from The Company and how (text, email), and what The Customer don't.
To read more: https://ee.co.uk/eeprivacycentre
Top EE Services

4g Home Broadband Internet Service, Customer Care


EE is a mobile network operator. The company was founded in April 2010. Its headquarters is based in Hatfield, United Kingdom. There are also offices in London, Leeds, North Tyneside, and Bristol. EE is a subsidiary of BT Group. The company serves individuals and businesses. It offers the following products: iPhones, Android phones, and tablets. Customers can also order cables, cases, speakers, and cameras accessories. There are EE applications for mobile devices with Android and Apple operating systems. EE ships their products worldwide. Free delivery option is possible. The company accepts returns within 14 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Maestro.

EE reviews and complaints

EE is ranked 314 out of 1680 in Telecommunications category

Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article