Michael H Vks

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Poor customer service

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Edwards Health Care Services - Poor customer service
Poor customer service; received a monitor that would not work. They would not replace it because they said it was bought for a cat. However, they were informed that it was for a cat at the time of purchase and the prescription was written by a vet.
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Loss:
$81
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Buyer beware

Anonymous
map-marker Copperas Cove, Texas

It should not take 6 days to update information. Upgraded from g6 to g7. Ins card expired call n gave new card info now 6 days later here I sit with major sore fingers from old school meter.

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Love the Dexcom g6 but it takes too long to update new ins card (Sams as expired one) I mean 6 days? Is the same card with different exp date. Please do not take this long for a 5 min task. I do not want to switch to another co but if not shipped in 7 days I will. This is the only complaint I have and love Dexcom but this long is bordering on the ridiculous.
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User's recommendation: Beware of changes to ins or other changes. Your shipping time will be outrageous.

Josh P Csx

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Verified Reviewer
| map-marker Marble Falls, Texas

Warn others to beware if you rely on EHCS for your health and safety

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EHCS was the company that reached out to me when I inquired about use of the Dexcom-G6 constant glucose monitor solution. While initial shipping and paperwork was fairly straightforward, reorder and shipping has been terrible. This is a device that monitors my glucose to ensure that I do no die. But they do not seem to put any value on that fact. Over 6 weeks before the "refill" of the equipment prescription, I contacted EHCS proactively to ask how this process would go and to ensure there would be no gap in sensors for my health and safety. I was told that I could authorize autoshipment and billing with my provided credit card at that time. I provided a credit card number and they advised that the refill would be shipped and received prior to my final sensor expiration. Last week, Dec. 23, I called EHCS because my final sensor was in use and set to expire 12/29 but I had not received any notice of the refills being processed. The rep was able to find my authorization and credit card and said they were set to ship 12/27. I questioned this as very last minute since the last sensor I am wearing would expire 2 days after that and she told me that they ship UPS and that 2 days would be enough to ensure delivery without gaps in my sensors. I let her know especially due to the holidays this was concerning. Last night, 12/27, I received an email that the refill sensors had shipped - USPS with an estimated delivery date of 12/31. I called USPS and they advised the package was received late last night and is still in OH and with delays expected delivery would be early to mid next week. A week of no sensors! I called EHCS and after a few minutes of research was told all they could do was send a courtesy sensor UPS ground - which will still be at least 3 days of no sensors. I asked if they could up the sensor to Next Day shipping and they reiterated all they would do is send one UPS Ground. For a healthcare company they do not seem interested in health or care. Beware
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Preferred solution: Deliver product or service ordered

User's recommendation: EHCS was the company that reached out to me when I inquired about use of the Dexcom-G6 constant glucose monitor solution. While initial shipping and paperwork was fairly straightforward, reorder and shipping has been terrible. This is a device that monitors my glucose to ensure that I do no die. But they do not seem to put any value on that fact. Over 6 weeks before the "refill" of the equipment prescription, I contacted EHCS proactively to ask how this process would go and to ensure there would be no gap in sensors for my health and safety. I was told that I could authorize autoshipment and billing with my provided credit card at that time. I provided a credit card number and they advised that the refill would be shipped and received prior to my final sensor expiration. Last week, Dec. 23, I called EHCS because my final sensor was in use and set to expire 12/29 but I had not received any notice of the refills being processed. The rep was able to find my authorization and credit card and said they were set to ship 12/27. I questioned this as very last minute since the last sensor I am wearing would expire 2 days after that and she told me that they ship UPS and that 2 days would be enough to ensure delivery without gaps in my sensors. I let her know especially due to the holidays this was concerning. Last night, 12/27, I received an email that the refill sensors had shipped - USPS with an estimated delivery date of 12/31. I called USPS and they advised the package was received late last night and is still in OH and with delays expected delivery would be early to mid next week. A week of no sensors! I called EHCS and after a few minutes of research was told all they could do was send a courtesy sensor UPS ground - which will still be at least 3 days of no sensors. I asked if they could up the sensor to Next Day shipping and they reiterated all they would do is send one UPS Ground. For a healthcare company they do not seem interested in health or care. Beware

Anonymous

Refusal of medical help

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Contacted edwards health care systems and Medtronic rep and they refuse to send medical device even though insurance approved it now i have had to go to hospital several times for help. Why does a company refuse help to a diasabled person and allow stress and more medical issues that they can help. This is fraud and against state l Ada law.
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Reason of review:
Poor customer service

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