Edwards Health Care Services

Poor customer service; received a monitor that would not work. They would not replace it because they said it was bought for a cat. However, they were informed that it was for a cat at the time of purchase and the prescription was written by a vet.

Love the Dexcom g6 but it takes too long to update new ins card (Sams as expired one) I mean 6 days?

Is the same card with different exp date. Please do not take this long for a 5 min task. I do not want to switch to another co but if not shipped in 7 days I will.

This is the only complaint I have and love Dexcom but this long is bordering on the ridiculous.

EHCS was the company that reached out to me when I inquired about use of the Dexcom-G6 constant glucose monitor solution. While initial shipping and paperwork was fairly straightforward, reorder and shipping has been terrible.

This is a device that monitors my glucose to ensure that I do no die. But they do not seem to put any value on that fact.

Over 6 weeks before the "refill" of the equipment prescription, I contacted EHCS proactively to ask how this process would go and to ensure there would be no gap in sensors for my health and safety. I was told that I could authorize autoshipment and billing with my provided credit card at that time. I provided a credit card number and they advised that the refill would be shipped and received prior to my final sensor expiration.

Last week, Dec.

23, I called EHCS because my final sensor was in use and set to expire 12/29 but I had not received any notice of the refills being processed. The rep was able to find my authorization and credit card and said they were set to ship 12/27. I questioned this as very last minute since the last sensor I am wearing would expire 2 days after that and she told me that they ship UPS and that 2 days would be enough to ensure delivery without gaps in my sensors. I let her know especially due to the holidays this was concerning.

Last night, 12/27, I received an email that the refill sensors had shipped - USPS with an estimated delivery date of 12/31.

I called USPS and they advised the package was received late last night and is still in OH and with delays expected delivery would be early to mid next week. A week of no sensors!

I called EHCS and after a few minutes of research was told all they could do was send a courtesy sensor UPS ground - which will still be at least 3 days of no sensors.

I asked if they could up the sensor to Next Day shipping and they reiterated all they would do is send one UPS Ground.

For a healthcare company they do not seem interested in health or care. Beware

Contacted edwards health care systems and Medtronic rep and they refuse to send medical device even though insurance approved it now i have had to go to hospital several times for help. Why does a company refuse help to a diasabled person and allow stress and more medical issues that they can help. This is fraud and against state l Ada law.