Edwards Health Care Services

Edwards Health Care Services Overview

• Edwards Health Care Services has 1.0 star rating based on 2 customer reviews and ranks 802 of 2289 among companies in Hospitals, Clinics and Medical Centers category. Consumers are mostly dissatisfied.

  Rating Distribution

• Recent recommendations regarding this business are as follows: "EHCS was the company that reached out to me when I inquired about use of the Dexcom-G6 constant glucose monitor solution. While initial shipping and paperwork was fairly straightforward, reorder and shipping has been terrible. This is a device that monitors my glucose to ensure that I do no die. But they do not seem to put any value on that fact. Over 6 weeks before the "refill" of the equipment prescription, I contacted EHCS proactively to ask how this process would go and to ensure there would be no gap in sensors for my health and safety. I was told that I could authorize autoshipment and billing with my provided credit card at that time. I provided a credit card number and they advised that the refill would be shipped and received prior to my final sensor expiration. Last week, Dec. 23, I called EHCS because my final sensor was in use and set to expire 12/29 but I had not received any notice of the refills being processed. The rep was able to find my authorization and credit card and said they were set to ship 12/27. I questioned this as very last minute since the last sensor I am wearing would expire 2 days after that and she told me that they ship UPS and that 2 days would be enough to ensure delivery without gaps in my sensors. I let her know especially due to the holidays this was concerning. Last night, 12/27, I received an email that the refill sensors had shipped - USPS with an estimated delivery date of 12/31. I called USPS and they advised the package was received late last night and is still in OH and with delays expected delivery would be early to mid next week. A week of no sensors! I called EHCS and after a few minutes of research was told all they could do was send a courtesy sensor UPS ground - which will still be at least 3 days of no sensors. I asked if they could up the sensor to Next Day shipping and they reiterated all they would do is send one UPS Ground. For a healthcare company they do not seem interested in health or care. Beware".

• Consumers are not pleased with Reliability and Customer service.