eDreams
Reviews and Complaints
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Verified Buyer | Edinburgh, ScotlandBecause you take my many from my account
User's recommendation: I want my many
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Verified ReviewerResolved: Unauthorized charge on my credit card
Company fixed the issue and I have been provided with apology. Reported it to credit card company and charge was reversed
- Are crooks
Preferred solution: Full refund
User's recommendation: Never ever use them
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Verified ReviewerResolved: Refund goes to wrong account
Company fixed the issue and I have been provided with apology.
- Cheap flights
- Refunds
Preferred solution: Full refund
User's recommendation: Be alerted that if a refund is needed, you will have to go through hoops
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel and refund me. I never authorized any membership
- Nice deals for flight tickets
- Took my card and make me prime user without my consent
Preferred solution: Full refund
User's recommendation: Never charge someone without their permission and definitely don't make them prime membership without getting their permission
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCANCELATION
Preferred solution: Full refund
User's recommendation: I can’t say but I know I didn’t have a good experience
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong title on my Wife's name
Preferred solution: Just want to talk to someone. Worried about My wife's title being incorrect on booking
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Verified Reviewer | Tolland, ConnecticutI was only give 55 minutes to get to my connecting flight !!!
I still have not been refunded and I haven't been reached out to either !!!!!
Obviously there are many people arriving at the same time so you naturally have to wait your turn in order to proceed which takes time! It also takes time until your suitcase arrives at the baggage carousel! Then, if you're not familiar with the airport you also have to find your way around to get to where you're going. On top of it all, my connecting flight was at terminal 2 from terminal 4, for which I had to wait for both a bus to arrive and the duration it took to get me there.
When I finally arrived it was about 1:20am and they wouldn't allow me to board the plane despite there still being 40 minutes before departure because they said the gates were already closed. I immediately called eDreams customer support for help in the hopes they would rebook me for the next available flight, but of course to no avail! They claimed there is nothing they can do and on top proposed I wait five more days and be charged a $250 no-show fee, plus a $50 service fee and another $450 for a new ticket! Absolutely outrageous !
I called them again about an hour later and spoke with a different representative and was told the best they can do is give me a partial refund.
However, this refund was less than half the original ticket price even though it only got me to the first of two transit stations and was less than four hours of a total 35h 45m for the entire trip to my final destination ! Also, they obviously didn't care that due to their faulty booking practices, I was forced to purchase an entirely new ticket that cost me nearly $1000 due to the fact that purchasing same day tickets is always more expensive than purchasing tickets weeks in advance !
Preferred solution: Full refund
User's recommendation: Don't book though edreams, they don't give a rats *** about you but simply want to nickel-and-dime you
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy reservation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dakar, DakarRefusal to rebook my flight ticket
User's recommendation: Don't book flights with edreams
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBurla
- Any
- Burla
- Scam
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI think my account or card got hacked or scammed, hoping for a refund.
Preferred solution: Full refund
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Verified ReviewerCANCELLATION
- Competitive pricing
- Scammy approaches
Preferred solution: Full refund
User's recommendation: NOT
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCambio de fecha del vuelo
Preferred solution: El cambio de fecha de mi boleto es para el 19 de abril
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received e-ticket
Preferred solution: confirm my ticket( booking)
User's recommendation: answers and easy contacting
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled flight - money refund, Airline booking reference: UI2ORK
Dear Sirs and Madams,
I want to get informed and start the procedure for refunding the money for the flight I booked through Your company. The flight (Airline booking reference: UI2ORK) was booked for July 15 with departure from Findel Airport, Luxembourg via Frankfurt to Belgrade as the final destination.
Departure from Findel Airport was scheduled to be at 18:45, arrival in Belgrade at 23:45. However, the mentioned flight, which was booked several months in advance, was canceled by Lufthansa airlines a few minutes after I checked my luggage at Findel - Luxembourg airport. First, the flight from Frankfurt to Belgrade was canceled and then the flight from Luxembourg to Frankfurt as well.
I will use this opportunity to explain to You in detail the inconvenience caused to me by the cancellation of the flight by Lufthansa airline:
First of all, upon arrival at Findel airport, after checking my luggage, I was informed by message that my flight from Frankfurt to Belgrade, which had been booked for several months in advance had been cancelled. Due to the impossibility of speaking to anyone at the airport, because there was no one from the Lufthansa staff, I called their customer service trying to change the flight from Frankfurt to Belgrade, which I succeeded after more than an hour of waiting and talking.
Shortly after I managed to change the flight from Frankfurt to Belgrade from July 15 to July 16, the flight from Luxembourg to Frankfurt was also canceled, so there was no longer a possibility to arrive home on July 15, nor to use the new flight for July 16 from Frankfurt to Belgrade, which was also canceled in the end.
I would like to mention a few more things and inconveniences that I experienced due to flight cancellations and frivolity on the part of Your company and Lufthansa airlines:
After the cancellation of all the flights I booked, I contacted Lufthansa customer service again, trying to find a new flight, which they failed to do after more than two hours of conversation, not only for that day, but they failed to find me a new flight for the following days as well. I used the flight which was booked through Your company to go home on vacation, where I also had agreed obligations and booked accommodations that had to be moved due to the cancellation of the flight through Lufthansa airline.
By chance, in the middle of the night I found a new flight through another airline - Luxair, due to the impossibility of using Lufthansa airline's ticket due to canceled flights, booked several months in advance via eDreams, while paying 326.72 euros for the new ticket. Once again, I want to mention that I managed to find a new ticket through another airline just by chance, otherwise all the agreed obligations I had would have failed, as well as the accommodation and the whole vacation plan, and a lot more money, if I hadn't I accidentally managed to book a new flight to Belgrade through another airline, all because of the flight cancellation and the frivolity of Lufthansa airline and eDreams.
Finally, I would like to mention that by sending this email I want to enter into the process of refunding the money for the canceled flight by Lufthansa airline and for the refund of the money for the purchase of a new ticket in the amount of 362.72 euros through Luxair, due to the cancellation of flights through Lufthansa airline.
Feel free to contact me or let me know if you need any other documentation from my side.
I hope for your quick response.
Sincerely,
Ivan Jevtic.
Preferred solution: Full refund
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