False advertising

These people are running a scam! I received a quote online from edmunds.com. This dealership claimed to have the car I wanted at a great price. My family and I drove an hour to get to this dealer. When we presented the printed quote to the woman from this dealership who contacted us she walked us over to a different sales person. When we presented the quote to the sales person he went to the manager with it. The manager came over and told us they no longer had the car in stock. When my husband said he had just gotten the quote and they couldn't have sold the car that quickly he tried to show us the paperwork for the car he " supposedly" sold. At that point my husband compared the vechile Id number to the car he claimed to have sold and told him that it was not the same car. After my husband kept asking questions the manager finally claimed that they found the car in question in the back of the lot. We should have ran out of there at that point. We went to test drive the car and ran out of gas within a few minutes of pulling out of the lot. We then had to wait for someone from the dealer to pick us up. By the time we waited around and then tried to purchase the car it was several hours later and they at that point proceeded to tell us the online price was incorrect and the car was actually $2500.00 more than the website reflected. At that point we became very angry and then rather than the manager try to compromise he told US to call the owner of the dealership. We called him which was another complete joke. He told us he would have a letter of apology sent to us and could not negotiate the price. My only day off and I wasted my entire day on this and that's what he tells me. What a joke!!! These people have no idea what customer service is. They should not be in business. I bought a Nissan and Subaru in the past and they have both honored their online price. This is why people don't want to buy American. I wouldn't give these scammers a dime of my hard earned money. Sent from my iPad
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ID
#672324 Review #672324 is a subjective opinion of poster.
Location
Mahopac, New York
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

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