Edmunds
Edmunds Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is mixed to negative. Reviewers value the Website for research but report problems with customer service and product diversity; price level is described as medium.
Positive Feedback
Users praise the Edmunds website as a helpful research tool for car pricing and comparisons; some questions about leases were resolved promptly.
Negative Feedback / Risk Areas
- Repeated Edmunds customer complaints about lack of response and needing agent contact.
- Reports of inaccurate online quotes and misleading dealer experiences.
- Poor customer service follow-up and difficulty leaving messages.
Key Takeaways for Future Customers
- Check Edmunds reviews and verify quotes directly with dealers before travel.
- Expect strong website tools but verify customer service responsiveness for complex transactions.
- Be cautious about relying solely on online estimates and confirm pricing in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is mixed to negative. Reviewers value the Website for research but report problems with customer service and product diversity; price level is described as medium.
Positive Feedback
Users praise the Edmunds website as a helpful research tool for car pricing and comparisons; some questions about leases were resolved promptly.
Negative Feedback / Risk Areas
- Repeated Edmunds customer complaints about lack of response and needing agent contact.
- Reports of inaccurate online quotes and misleading dealer experiences.
- Poor customer service follow-up and difficulty leaving messages.
Key Takeaways for Future Customers
- Check Edmunds reviews and verify quotes directly with dealers before travel.
- Expect strong website tools but verify customer service responsiveness for complex transactions.
- Be cautious about relying solely on online estimates and confirm pricing in writing.
Media from reviews
Tired of being ignored?
Want to know what I should pay for a new Infiniti with MSRP of $47,125
No answer. Need to speak with an agent.
I cant leave a message if I didnt speak to anyone. I need to speak to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer267778****
I am interested in purchasing this car can u please give me a call this is my 3rd time contacting u guys 267-778-****
Englishtown, New Jersey
Discuss a lease
I was just wondering how Edmunds operates. I have the answer. Right now I have no further questions.Thank you !!
Franklin Lakes, New Jersey
Edmunds is useless as the dealers say. We need to get it out on social media
Dealers say edmunds have no clue what they r doing and not to use them for estimates on new cars edmunds is only interested in clicks to generate revenue s
User's recommendation: Don’t use edmunds to help purchase a car there r numerous others that may b more helpful but don’t count on it
Lexington, South Carolina
I would like to buy a car
But I live in another state how does that work I want to buy a car in cash or credit but how would it work my name is Ralph Smith
User's recommendation: Check it out
Mahopac, New York
False advertising
These people are running a scam! I received a quote online from edmunds.com. This dealership claimed to have the car I wanted at a great price. My family and I drove an hour to get to this dealer. When we presented the printed quote to the woman from this dealership who contacted us she walked us over to a different sales person. When we presented the quote to the sales person he went to the manager with it. The manager came over and told us they no longer had the car in stock. When my husband said he had just gotten the quote and they couldn't have sold the car that quickly he tried to show us the paperwork for the car he " supposedly" sold. At that point my husband compared the vechile Id number to the car he claimed to have sold and told him that it was not the same car. After my husband kept asking questions the manager finally claimed that they found the car in question in the back of the lot. We should have ran out of there at that point. We went to test drive the car and ran out of gas within a few minutes of pulling out of the lot. We then had to wait for someone from the dealer to pick us up. By the time we waited around and then tried to purchase the car it was several hours later and they at that point proceeded to tell us the online price was incorrect and the car was actually $2500.00 more than the website reflected. At that point we became very angry and then rather than the manager try to compromise he told US to call the owner of the dealership. We called him which was another complete joke. He told us he would have a letter of apology sent to us and could not negotiate the price. My only day off and I wasted my entire day on this and that's what he tells me. What a joke!!! These people have no idea what customer service is. They should not be in business. I bought a Nissan and Subaru in the past and they have both honored their online price. This is why people don't want to buy American. I wouldn't give these scammers a dime of my hard earned money.
Sent from my iPad
Preferred solution: Let the company propose a solution
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