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Talked to several employees and told them I would pay at each service and they said okay. They gave me a device to sign and left out a lot of information, including the part where they take the money out of your checking account! I never allow that of anyone!!! They...
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1.0
I didn't like
  • How dishonest and misrepresented things were
#1051579
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Buyer beware of predatory practices. I feel totally scammed. I requested bed bug service from Edge 6 weeks ago. They were the first to call me back in my moment of panic, and the deal seemed legit compared to Orkin or Terminix, and they could come the same day on a...
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1.9
I liked
  • Saturday appointments
  • Service techs
  • Service techs were friendly and prompt
I didn't like
  • Tricked into signing contract
  • Dishonest sales tactics
  • Business practice
#1035451
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When I first started working with Edge (when they were Eclipse), I was impressed with them. However, each time they came out, we asked them to not spray inside the sprinkler boxes as we have toads living in them that we would like to keep around. Each time they came,...
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2.2
I liked
  • Safe for my kids
  • Spiders are gone
  • No more ants
I didn't like
  • Quality of the service
  • Horrible service
#1029915
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Edge Pest Control Sales Representative Review

Edge Pest Control
#889606
Sales person rang my doorbell, even after seeing my "No solicitors invited" sign. Had to chase him away. July 27 about noon in Plainfield Il.
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Edge Pest Control Pest Control Review

Edge Pest Control
#798299
Came to my home and serviced when I told them not to. Still billed me and threatened will collections if I didn't pay for service I didn't want
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Edge Pest Control Pest Control Review

Edge Pest Control
#793304
1.8
DO NOT Enter into a contract with these guys they hold you hostage when you try to cancel. They bill you for services you never authorized and when you call the Customer Exoerience Manager (what a joke) they give you the runaround and transfer you to others several times. This company is a joke, your safer with the spiders and bugs than these fools.
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Edge Pest Control Pest Control Review

Edge Pest Control
#736720
3.0
We have had a more consistent and heavier ant problem since using edge than ever in the 16+ years we have been in our home. This service is a waste of money and their locking people into a contract is downright unethical.
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Edge pest control are liars! They say their "premium" service is cheaper than the quarterly Service. I sign up and later find out they signed me up for the monthly service. They are liars. They will not switch my service . Now I get calls that say they are 120 days...
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Anonymous
Anonymous

Yes, I was also told the manager's hands were tied and it's all up to the board. Bogus.

1.0
#1002300
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Rep cold called me in my non solicitation neighborhood while I was working in my garage. I told him I already had a company I used but I was willing to try his for a couple of times. He never said I would be locked into 2 years or I would have said no. Now ive had 2...
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#981098
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Terrible customer service. They over-promise what they provide verbally, and then resort to small type in the 'contract' as an excuse not to provide the promised service. In 2 years of service, I had to call and have them come back out and finish the job (e.g. knock...
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1.5
I didn't like
  • Bad service and failed promises
#977397
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These people say one thing and don't do it. We tried to cancel service and supposedly Supvr Jake can't do anything unless goes to a board. This is not a bank committee. They did cancel service finally and with in minutes we had a 1 day delinquency letter threatening...
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Anonymous
Anonymous

I was told the same thing. Manager Brandon's hands are tied and it's all up to the board. He cannot cancel my service without charging a $200 early cancellation fee. Funny ...

Anonymous
Anonymous

totally agree. Worst company ever! It looks like from all the reviews, Edge has the same terrible service at all of their locations.

1.0
I didn't like
  • Harrassment
#972305
Reply to reviews
I was notified by a manager that when I paid for my service, my account would be closed. That was a bald faced LIE !! Now they want more money and send me e-mails to let me know they are counting down the days before they send my bill to a collection agency. By the...
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Anonymous
Anonymous

I have had the exact same experience! Company is a scam! They do below average work to hopefully get you to cancel them and then they will make money from the cancellation fee...

1.0
I didn't like
  • Quality of the service
  • Horrible service
  • Unscheduled service
#969864
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My husband was out in the driveway working on the yard when a salesman for Edge Pest Control was going about out neighborhood trying to sign people up. My husband was somewhat wary when the salesman only had a tablet he said was fine to sign up on and there was NO...
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#967467
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I would never recommend this company not even to my worst enemy. Very expensive, have to sign a 2 year contract but they are deceitful about it, their products do NOT work and when we asked them if we could skip a time because my husband was out of work they said no we...
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1.1
#966812
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