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EDF - no means of paying bill

Every two months I receive a bill from EDF for my second home in France. The only means of paying for those who do not have a French bank account is to pay by credit card using the voice system by telephone (EDF will not accept a SEPA transfer). The voice system has been 'momentanement indisponible' for some months. They also provide two other telephone numbers that now cannot be used from outside France (at least not from my landline, mobile or Skype). I wrote a letter and received no reply, I just receive threatening letters with the same telephone numbers. My last attempt to clear this up will be to telephone the EDF shop in Chalon. The usual complaint from customers is that they overcharge, not that one cannot pay!
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2 comments
#350809

Have you tried contacting this number? 5 62 16 ** **

#193149

If you have the money for a second home in France why are you wasting your time here? Put one of your high-priced lawyers on it and let him straighten it out for you.

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ID
#199342 Review #199342 is a subjective opinion of poster.
Location
Karlsruhe, Baden-Wurttemberg
Loss
$30

About

EDF Terms of Service
These Website Terms tell The User of Website how The Customer may use the Website (which includes, but is not limited to, MyAccount and MyCampus). These terms are entirely separate to any energy supply contract The User have with The Company These terms only relate to The Customer's use of this Website. Please read these Website Terms carefully before The User use the Website. They are a legally binding agreement and contain important information on The User's legal rights and obligations. If there is any conflict or ambiguity between these Website Terms and The Client's energy supply contract, The Customer's energy supply contract shall take precedence. MyAccount is the online service Website provide to Company's customers to enable EDF's' customers to easily access their account details. MyCampus is the online portal where information, links, documents and other material can be exchanged between users.
To read more: http://www.edfenergy.com/products-services/terms-conditions.shtml
EDF Privacy Policy
To read more: https://www.edfenergy.com/terms-conditions/privacy-cookie-policy
EDF FAQ
To read more: https://www.edfenergy.com/large-business/customers/business-faq
Summary

EDF is a leading provider of gas and carbon electricity in the USA. It is a part of EDF Group. More than 15, 000 individuals are employed by EDF Group. The main aim of the company is to offer energy solutions for business clients and residents of homes. Demand for electricity is always high. The main mission of the company is to make energy affordable for people. The most vital thing that counts here is the fact the company cares about future and tries to develop new approach to electricity producing system. EDF company was founded in 2003.

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