Reid Rtq

They think they dont need to worry about after sales because the customers will be dead before they would need next item

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My heading has literal been said to me in the form of

Why would we worry most of our scooter sales go to people with not long to live

1.5 years god knows how many houra on the phone and an extra £400 to get what should have been included in the first place following an OT report they were given to follow to ensure the customer got an appropriate and safe machine

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Loss:
$6000
Cons:
  • Zero customer after care even with their insurance

Preferred solution: For others to not go through the same issue, to not lose their mobility because of their policy. My dream would be that they and their owners go fully bankrupt and can never afford to own an epv them selves when they need one as karma

User's recommendation: Just dont use them, if anything goes wrong their policy is delay till customer no longer needs the item because they are in a box

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