Anonymous
map-marker Tulare, California

They lost my pets ashes and ate bit returning my calls!

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Please beware of mishandling of your pets ashes! We are devastated and cannot sleep because our beautiful for-baby Lucy is lost!
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Cons:
  • Lost our beloved fur-baby lucy

User's recommendation: Do not trust this place

Resolved
Judee B Brt

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Verified Reviewer

Resolved: They returned my pet in the wrong urn or they were wrong remains

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Updated by user Jan 14, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jun 12, 2020
My 12 year old cat Kiki died recently and I wanted to have her cremated privately so I could be certain I was given her ashes only. Well when they finally returned her I got home and was looking at the paperwork and the paperwork was for a totally different cat . And then I looked at the urn and it was the same name on the paperwork. They claimed it was just the urn and paperwork that was mixed up but theyre website claimed they had a special tracking process that keeps track of the pet from the minute the get it till its returned. Obviously not. I p as Id extra to be sure I got back my pet. But now Ill never know for certain. They need to reimburse the money I paid for this. Because its just wrong for them to be paid.
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Loss:
$300
Pros:
  • That they came to bakersfield to get my pet
Cons:
  • That they returned the wrong persons pet

Preferred solution: Full refund

User's recommendation: Do not leave your family pet in their care if you want good service

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