Robert B Lme

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Verified Reviewer

Having trouble checking out at website

I am trying to check out, but the discount code that they gave me because of another issue does not work on their website. I have found and called 7 or eight different numbers, all of which are not active. I have emailed support 7 times in the last 2 days and requested a call back on 3 other occasions. Unfortunately, they have great products but NO customer service whatsoever.
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Loss:
$400
Pros:
  • Great products
Cons:
  • Hate their customers

Preferred solution: Deliver product or service ordered

User's recommendation: If you want to buy from a company that could not care less about you as a customer. Edelkrone is for you.

Anonymous
map-marker Schaumburg, Illinois

Need spare part

Nobody calls back from company to tell me how to get 4 new ball bearings/wheels for my edlekrone plus medium slider. Support used to be great! Now nothing. Very disappointed. I need them fast for job. Slider useless now. They have my warrenty
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User's recommendation: Wouldn’t until support gets improved