Ed Voyles Kia
Ed Voyles Kia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ed Voyles Kia has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations include "Do Not Purchase At This Dealership. They will not service their cars."
Positive Feedback
Reviewers note the dealership location as a valued aspect, though other service and pricing areas draw criticism.
Negative Feedback / Risk Areas
- Poor customer service experience, including hung-up calls and unreturned messages.
- Service department delays or refusal to honor warranty repairs and extended coverage.
- Bait-and-switch on agreed pricing and high price level reported.
Key Takeaways for Future Customers
- Check Ed Voyles Kia reviews and dealer reputation before buying.
- Confirm service department policies and warranty handling in writing to avoid customer complaints.
- Get all agreed pricing and offers documented to prevent disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ed Voyles Kia has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations include "Do Not Purchase At This Dealership. They will not service their cars."
Positive Feedback
Reviewers note the dealership location as a valued aspect, though other service and pricing areas draw criticism.
Negative Feedback / Risk Areas
- Poor customer service experience, including hung-up calls and unreturned messages.
- Service department delays or refusal to honor warranty repairs and extended coverage.
- Bait-and-switch on agreed pricing and high price level reported.
Key Takeaways for Future Customers
- Check Ed Voyles Kia reviews and dealer reputation before buying.
- Confirm service department policies and warranty handling in writing to avoid customer complaints.
- Get all agreed pricing and offers documented to prevent disputes.
Turn one complaint into a collective action
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Verified Reviewer
Very bad place to do business with
- - On the phone with Corey, the service was very bad and he hung up.
- - He called back and said to pay for diagnostics to get your truck.
On the phone woth Corey very bad customer service, hung up on me. Thought about it call me back saying again pay for diagnostics and come get your truck. I will never advice anyone to send a dime with them.
User's recommendation: Nonr
Atlanta, Georgia
Terrible Service department
- - Under 5,000 miles with Kia warranty and 10-year plan.
- - Car shuts off while driving; dangerous.
- - Towed to Ed Voyles Kia, 2-3 week wait, no calls.
My new car has less than 5,000 miles. I have Kia warranty AND I purchased the extended ten year warranty where repairs are to be performed at a Kia dealership.
My car is turning off on me while driving.
Dangerous!
I was towed to nearest Kia dealership, Ed Voyles, where I purchased it and informed that it would be 2-3 wks before they could look at it. No one will talk to me or return call going on six days.
What Can I Do. Never purchase here.
User's recommendation: Do Not Purchase At This Dealership. They will not service their cars.
Smyrna, Georgia
Bait and Switch: Agreed upon sales price not honored
- - A Cobb Parkway Kia rep promised $189/mo with $3,000 down.
- - The general manager refused to honor the agreed price after listening to the call.
On 1/10/19, I called the Kia dealership on Cobb Parkway to inquire on pricing for the Kia Optima LX. A gentleman named Nya answered.
I asked if the Cobb Parkway location will honor a monthly payment of $189 with $3,000 down payment. Nya replied, "yes definitely". Before we ended the call, I reiterated with Nya that $189 will be honored. He replied, "yes definitely".
When I arrived at the dealership, I spoke with sales manager Mark Berrio who said he will not honor the agreed upon price. I escalated the issue: I asked to speak to a higher-level manager. I was introduced to general manager John Higham. John said the call I placed was recorded.
He said he'll play the call for me. We listen to the call together: Twice the rep on the phone said the dealership will honor my price request.
After listening to the call with me, John Higham said he won't honor the pricing. I'd like the price to be honored.
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This is your last chance to run screaming before things get even worse. If you're already having problems (and you don't have the goods yet) what do think will happen in the coming years ?
Do you want to trust your well being to an outfit like that ? Advice : always get it in writing. Kia ignored my wife when she visited their showroom ; they were more worried about whose turn it was to go to lunch and then they wanted to talk only to "her husband" ...
I hate buying cars and have my wife pick her own ... so she bought a Volvo.