Terrible Service department

My new car has less than 5,000 miles. I have Kia warranty AND I purchased the extended ten year warranty where repairs are to be performed at a Kia dealership. My car is turning off on me while driving. Dangerous! I was towed to nearest Kia dealership, Ed Voyles, where I purchased it and informed that it would be 2-3 wks before they could look at it. No one will talk to me or return call going on six days. What Can I Do. Never purchase here.

User's recommendation: Do Not Purchase At This Dealership. They will not service their cars.

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ID
#2776624 Review #2776624 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Bait and Switch: Agreed upon sales price not honored

On 1/10/19, I called the Kia dealership on Cobb Parkway to inquire on pricing for the Kia Optima LX. A gentleman named Nya answered. I asked if the Cobb Parkway location will honor a monthly payment of $189 with $3,000 down payment. Nya replied, "yes definitely". Before we ended the call, I reiterated with Nya that $189 will be honored. He replied, "yes definitely". When I arrived at the dealership, I spoke with sales manager Mark Berrio who said he will not honor the agreed upon price. I escalated the issue: I asked to speak to a higher-level manager. I was introduced to general manager John Higham. John said the call I placed was recorded. He said he'll play the call for me. We listen to the call together: Twice the rep on the phone said the dealership will honor my price request. After listening to the call with me, John Higham said he won't honor the pricing. I'd like the price to be honored.
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1 comment
#1627881

This is your last chance to run screaming before things get even worse. If you're already having problems (and you don't have the goods yet) what do think will happen in the coming years ?

Do you want to trust your well being to an outfit like that ? Advice : always get it in writing. Kia ignored my wife when she visited their showroom ; they were more worried about whose turn it was to go to lunch and then they wanted to talk only to "her husband" ...

I hate buying cars and have my wife pick her own ... so she bought a Volvo.

ID
#1446020 Review #1446020 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Ed Voyles Kia Customer Care
Reason of review
Pricing issue

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