Ronica Nzd
map-marker Chamblee, Georgia

Cannot get off mailing list

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After co-signing for my son's car, I have been covered up in emails - DAILY. Even after "opting out" at the bottom of each email and calling the dealership repeatedly. While I drive a Kia and am happy with the car, and my son LOVES his car, I would not recommend this dealership to anyone because you cannot get off of their mailing list. They are vultures. I will NEVER buy anything from this dealer again. I will NEVER refer anyone to this dealer and strongly recommend that they NOT use this dealer. The General Manager's name that is on the emails is conveniently not there every time. At this point in time, the constant email barrage is nothing but pure harassment. I cannot find the name of the dealership in the State of Georgia Corporate database so that I can contact the owners/registered agents directly. What I have done at this point is to contact Kia Corporate, but do not know how much pressure they will actually put on the dealer.
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  • Anything about the transaction
Reason of review:
Continual emails after being asked to be removed

Preferred solution: I want the emails to stop - PERMANENTLY

southernflip V

No customer correspondence after the sale

We purchased a vehicle from Ed Voyles Kia of Chamblee. Although we are quite happy with the car, we are appalled at the lack of customer service after leaving the dealership. On May 2, 2014, we purchased a Kia Sorento. We also had a printed voucher stating that the dealership will offer an additional member discount of $230. The exact print on the pricing certificate stated "Ed Voyles Kia of Chamblee will provide an additional $230 discount off the final negotiated price of this vehicle. You must present your Price Protection Certificate to your Dealer Representative upon arrival at the Dealer". When we presented the voucher during our negotiations, Ryan and Josh showed us a printout and explained that they are unable to take our voucher. The explanation was very reasonable and we accepted it without any further argument. Over the next few days as we were planning our budget to cover the finances, we looked at the certificate again but did not remember the exact explanation given to us as to why it was not accepted. Over the course of the next few weeks, I sent emails to the individuals listed below merely asking for the explanation again - NOT EXPECTING to redeem the certificate. Absolutely no explanation has been given to us. We purchased the car exactly six weeks ago today (6/13/14). The following is the exact timeline of my correspondence: - 1st email sent on 5/16/2014 at 7:24 AM to Josh Mathis (Sales Consultant), Ryan Kane (Internet Sales Consultant) with a CC to Cedric Danford (Internet Sales Manager), Sebastien Bertrand (Sales Manager), Sam Rainey (General Sales Manager), and Elan Smith (Finance Manager). This email was my simple inquiry asking why our additional member discount was not accepted. - 1st phone call made on 5/20/14 at 6:22PM and spoke with Elan Smith. We had purchased a warranty for the car but opted to cancel it. He stated that he will send me the necessary paperwork to process. I asked if he received my email and he confirmed that he did but he was waiting for Ryan and Josh to handle because that is not his area. He also stated that he will let Josh and/or Ryan know to reply back to me. Elan has been the only person that I have been able to communicate with. - 2nd email sent on 5/23/14 at 10:56AM to the same distribution list as the first. This follow up email stated that it has been 7 days since my first email inquiry and I have not yet received a reply. I also stated that I was able to talk to Elan on the phone and that I am awaiting my new paperwork with the cancelled warranties. - Elan emailed me on 5/23/14 at 12:30PM a PDF that needed my signature in order to process the cancelled warranties. I filled it out and faxed it back to him on 5/23/14 at 1:01PM. He sent me an email on 5/23/14 at 2:09PM confirming that he received my fax. - 3rd email sent on 6/6/14 at 5:06PM to the same distribution list as the first two. In this email, I stated that it has been almost a month since my first email and again I was only looking for a simple answer to my original inquiry and not expecting to redeem the discount. I also followed up with Elan to see when my new balance (with the cancelled warranties) will show up in my account. The last part of this email mentioned that if I do not receive a reply in a timely fashion, that I will post the negative customer service that I've experienced on consumer websites. - Elan emailed me on 6/6/14 at 5:41PM answering my email. He stated that it could take up to six weeks for my new account balance to be reflected. I thanked him and he apologized. Today is 6/13/14 and a week has passed since my 3rd email. Fortunately, my new account balance is now reflected but I have YET to receive a reply from my original email from 5/16/14! It's just a simple question with probably a simple answer (that my wife and I accepted at the dealership on 5/2/14). This just shows what happens when you ignore a consumer's simple inquiry. This write-up has been posted on: A hard copy of all correspondence has been sent to the address of Ed and Dora Voyles in Marietta.
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michele j Dhq
map-marker Stone Mountain, Georgia

KIA OF CHAMBLEE, Atlanta, Georgia

Let me make it short and sweet. They still owe me $4500.00 two years after a trade in scam. Do not buy from this dealer. They will rip you off. There reason for not paying me my trade in cash. A lost title. Now I will have to sue them. Whatever name they may be using now. Walk away from the Chamblee Kia Dealership. No. RUN. I have called them so often for my money and they keep telling me they are waiting on a bonded title. Which I know only takes a few days. I could have ordered a new title months ago and for almost five grand I would have driven across state to pick it up. Yet they failed to tell me this. What now? I sue.
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