eCredable Reviews
eCredable Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eCredable has a 1.0 star rating from 6 reviews; consumers are mostly dissatisfied, citing billing problems, account verification failures, login and app errors, and limited tradeline reporting.
Key Takeaways for Future Customers
- Check eCredable reviews and recent customer complaints before paying for membership.
- Expect limited tradeline reporting; business reporting to DUNS & bradsheet is noted as a pro.
- Be prepared to request refunds if billing or subscription issues arise.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing and refund delays.
- Poor customer service: unreachable phone numbers and no timely support.
- App and login failures, account verification problems, and incorrect credit reporting.
Positive Feedback
Some users report business account reporting to DUNS and bradsheet; a few mentions of tradelines being added.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eCredable has a 1.0 star rating from 6 reviews; consumers are mostly dissatisfied, citing billing problems, account verification failures, login and app errors, and limited tradeline reporting.
Key Takeaways for Future Customers
- Check eCredable reviews and recent customer complaints before paying for membership.
- Expect limited tradeline reporting; business reporting to DUNS & bradsheet is noted as a pro.
- Be prepared to request refunds if billing or subscription issues arise.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing and refund delays.
- Poor customer service: unreachable phone numbers and no timely support.
- App and login failures, account verification problems, and incorrect credit reporting.
Positive Feedback
Some users report business account reporting to DUNS and bradsheet; a few mentions of tradelines being added.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My bank account and tradelines added
Nothing happened; this review option pop-up for me to fill out. Nothing happened to my request regarding my account, stating you couldn't verify my account due to incorrect information. But my account has the right information about PNC Bank.
- Reporting my business account to duns & bradsheet
- Not all tradelines can be reported
Preferred solution: My PNC Bank account verified on your website. This were I make my business payment for my tradelines.
Sarasota, Florida
Cannot connect my account .and need to ask you guys question about the rent
I need a customer support phone numbet to call you guys i cannot get my account link to this. I have tried several time.
User's recommendation: You service is not good
Mount Laurel, New Jersey
Just signed up
Jus signed up and was charged. Can't log in.
Can't reach anybody. Haven't used the service, but I am so frustrated I am requesting a refund and cancellation.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
App not working
- - The app won't let me add an institution or account.
- - The issue affects electricity and phone.
- - Support numbers don't work on the app or website.
The app won't allow me to add an institution or account where it says select... It's like this for electricity and for phone.
Plus, the phone number for support on the app doesn't work. And the fact that they have a number on their website that doesn't work makes me question what type of service I'm about to receive.
Preferred solution: Full refund
User's recommendation: I don't know, yet. But, as of now, I know the site is not working well.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogin
I didn't get a response so I'm trying to figure out as to why is the reason that I can't seem to login my account
Preferred solution: Login assistance
Wrong phone number couldn’t get in touch with anyone
Waiting for a text message with a verification code cause I forgot my password but its not coming in been waiting an hour
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
The company is non-existent! Please don't waste your money. There is no customer service and their phone is disconnected!
- Zero service
Preferred solution: Full refund
User's recommendation: Don't waste your money, totally Fake!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong reporting on my credit
I need someone to call me to discuss the reports on my credit. This company is reporting incorrect information on utilities that are paid. I can't link my IdentityIQ account.
Preferred solution: Fix the problem and update my accounts please.
Need help signed up for wrong service
Can't find the customer service number and need to talk to someone to get me on the right track. It's odd that they take your money and when you need help, you can't talk to someone.
Preferred solution: Full refund
eCredable Care offers 24/7 online support via Eva (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. We use various technologies to provide support effectively and efficiently.
We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction. It's faster.
We can quickly get to the bottom of your questions without putting you on hold. Security is our #1 priority. We can immediately verify your identity, and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue.
We'll always have access to previous tickets, so you won't have to repeat questions. If you need assistance from an eCredable Care team member, please use the following options. EVA, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket – agents monitor tickets 24/7 and reply within 24 – 48 business hours.
This can be found here--https://***/hc/en-us/requests/new eCredable Care LiveChat – agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Phone – (888) 732-**** eCredable Care Help Center – this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--https://***/hc/en-us eCredable Care eCredable Lift "Make Every Payment Count"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't log in
I can't log in...I also can't reach anyone for help! I guy when something looks to good to be true it really is! This feels a lot like a scam!
Preferred solution: Full refund
Hi Wendel, We offer 24/7 online support via Eva (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. eCredable Care team members are genuine, friendly humans.
We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
It's faster. We can quickly get to the bottom of your questions without putting you on hold. Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place.
This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions. If you need help, please use the following options. EVA, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket – agents monitor tickets 24/7 and reply within 24 – 48 business hours.
This can be found https://***/hc/en-us/requests/new eCredable Care LiveChat – agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable Care Help Center – this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more https://***/hc/en-us It appears you may be trying to log in or reset your password on the wrong side of the eCredable website. We have two sides. One for personal credit, eCredable Lift.
The other site is for business credit, eCredable Business Lift. To login to your eCredable Business Lift account, click – https://***/Login If you have forgotten your password, use these steps to reset your password. Go to eCredable Business Password Rest - https://***/Home/ctl/SendPassword?returnurl=%2f Enter the email address you used to sign up at eCredable in the Username field on the Retrieve Password page. Click “Send Reset Link” Go to your inbox of the email address you provided and find the eCredable Support email Follow the Support Email instructions to reset your password Please check your Spam or Junk Mail folders if you feel you’re not receiving your password reset email.
The forgot password email could’ve been caught by spam. Look for an email from eCredable with the subject line ‘eCredable Small Business Password Reminder.’ If you don’t find the email in these folders, add support@***.com to your address book or safe sender’s list. We kindly ask that remove the negative reviews that you submitted to various sites since you were accidentally logging into the wrong side of eCredabble. Please let us know if you have any questions.
Thank you for choosing eCredable Business Lift! eCredable Care eCredable Business “Make Every Payment Count”
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Hi Miskier, Thank you for sharing your feedback. We want to assure you that we have thoroughly reviewed your profile and carefully searched our customer service system.
You spoke to eCredable Care beginning in November 2022, followed by December 2022, February 2023, October 2023, June 2024, and most recently, October 2024. eCredable Care offers 24/7 online support via Eva (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. We use various technologies to provide support effectively and efficiently. • We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions.
• We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction. • It's faster. We can quickly get to the bottom of your questions without putting you on hold.
• Security is our #1 priority. We can immediately verify your identity, and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets, so you won't have to repeat questions.
If you need assistance from an eCredable Care team member, please use the following options. • EVA, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site • eCredable Care Ticket – agents monitor tickets 24/7 and reply within 24 – 48 business hours. This can be found here--https://***/hc/en-us/requests/new • eCredable Care LiveChat – agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable by clicking the help bubble in the bottom right-hand corner of the site • eCredable Care Phone – (888) 732-**** • eCredable Care Help Center – this is available 24/7/365.
You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--https://***/hc/en-us Please let us know if you have any questions. eCredable Care eCredable Business Lift "Make Every Payment Count"