Roselynn Okn

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Verified Reviewer
| map-marker Bellevue, Washington

My keys were stolen are I need to try to replace them

I was robbed at gunpoint and my keys were stolen. Is there any chance that ecotric could send me a replacement set. I would pay for them.
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Murrel A

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Verified Reviewer

Tech support

Ecotric e bike has the worst tech support than any other company.i bet the Taliban have better communication skills.i called to ask the tech support what the FACTORY parameter settings are for my ecotric sportcool that I bought used.the tech support told me he couldn't tell me for legal reasons.but i could ship it to them (in california nd i live in Georgia) nd they will fix it.then i asked him how to fix a pproblem nd he said he cant tell me cause i didnt buy it from them.but its their product.so now I have an e bike i cant use.if anyone can help,contact me @ murrelamerson@***.com
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Loss:
$250
Pros:
  • Have great looking bikes

Preferred solution: Help on how to correct the issues I am having with this e bike

User's recommendation: Don't buy.this company is greedy,rude and a pain

matthew n Iov

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Verified Reviewer
| map-marker Ann Arbor, Michigan

50 dollar discount

it did not give m e a code for 50 dollar discount and I tried to call and I got nothing it kept going to automated system or full mailbox
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Rick J Caj

Rear hub

Rear Hub locks up when tightening, something to do with washers?? I dont have a picture of how they go on(washers).
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Preferred solution: Help customer tech

Anonymous
map-marker Fort Wayne, Indiana

Wrong item

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Item was too big and did not fit, and company will not send the correct one. I would like a replacement that fits my vehicle plesse.
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Randy C Amp

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Verified Reviewer

Tech support on new dolphin E bike

I received my new dolphin E bike yesterday. I assembled and fully charged the battery. Under a load the bike motor shuts off and the display turns off. It repeatedly does this after riding the bike no more than 200 yards. You can power the display back on and ride it for appx 200 yds again and the same happens again. Can raise the back tire off the ground and apply throttle under full power and it functions fine but when riding it this problem occurs of it shutting off. Very frustrating, contemplating returning to Amazon if there is not a simple solution.
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Preferred solution: Tech support

User's recommendation: Unknown at this time

Jerry B Mhv

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Dead battery

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Yeah I bought my bike in August the 2020 the sport pool battery died after 10 months you replaced it and now it's dead after 12 months I've also extended warranty also I haven't rode my bike in 2 months because of this and getting to run around
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Resolved
Steve M Mmt

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Verified Reviewer
| map-marker Penn Yan, New York

Resolved: Damaged parts

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Updated by user Jul 14, 2022

Company fixed the issue and I have been provided with partial refund. The company got back to me in reasonable time. They credited me for some touch up paint and are replacing the damaged parts..

Original review Jul 11, 2022
I just received my two new bikes today. 48 volt, 500 watt. The bolt that holds the folding bike together was stripped and could not be used.The bracket that clips the led read out to the handle bars for one bike was broken. Also the frame on bike was badly chipped in two areas. The mailbox was full and not excepting messages.
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Preferred solution: Deliver product or service ordered

User's recommendation: Beware of customer service

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