No order received?
I have placed an order via living social a few weeks ago and still not received my order. I have tried to contact the company slimpossible trading as ECONUTRITION FOODS LTD but no no avail! I have emailed around 4 times and when you telephone you get a strange message saying you have reached extension number 5467? i have left around 3 messages, but no one has returned my call. Living Social are looking onto this and will respond within 7 days with an update, meanwhile i'm waiting....I Don't have a good feeling about this one! Is this a scam? On their facebook page slimchocolate quite a few people are complaining of non receipt of orders too. Has anyone actually received their order? and if so what is their experience of this
Reason of review
Poor customer service
Deliver product or service ordered
Iloveslimpossible?....no I really don't
After purchasing a number of Wowcher vouchers for a product on the iloveslimpossible site here I am productless. The premise was simple. Buy a wowcher, enter your code at the checkout on the vendors site. The reality: -only one of the three codes worked -one of the codes doubled my order post checkout and charged me for products I did not want (a 'glitch' according to the vendor) -the final code did not work at all -'customer services' is one gentleman whose english is very poor and predominantly tells you to email the company...which i did at least three times and only heard back once saying someone would be in touch -...no-one has been in touch -When I thought things had finally been sorted after several more phone calls they told me my vouchers had not been redeemed. When asked why they had taken my money then they asked me to 'please hold the line' -apparently the dispatch team are not replying so they do not know if the item is ordered or will ever be delivered. -I have been told to wait a week, maybe to to 'see what happens'
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