Robert S Wcj

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Verified Reviewer
| map-marker Janesville, Wisconsin

Broken panel upon arrival today

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Eco Worthy - Broken panel upon arrival today
Eco Worthy - Broken panel upon arrival today - Image 2
Eco Worthy - Broken panel upon arrival today - Image 3
Updated by user Mar 30, 2024

Have not had any issues until one of the eight solar panels I ordered was damaged in transit. I don't think they would have shipped it that way. They don't have to do anything just will not buy from them again.

Original review Mar 26, 2024
One broken solar panel on my order of eight do not think this any fault of eco- worthy. Have had problems with FedEx on other occasions.
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User's recommendation: This was not the fault of the company it was broken in transit

Monica P Xgi

I have a power inverter got new but is not working

Eco Worthy - I have a power inverter got new but is not working
Theres a fault it started beeping , model # eco 15007 and its 3000 watts peak, 1500 rated when I connect it dos thats
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Preferred solution: Get a replacement

peter b Vyt

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Verified Buyer
|

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Verified Reviewer
| map-marker Florence Township, New Jersey

Unable to speak with customer service

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Eco Worthy - Unable to speak with customer service
Eco Worthy - Unable to speak with customer service - Image 2
Updated by user Dec 01, 2023

Still stuck at square one because of people and their lack of being a good person.

Original review Nov 01, 2023
Battery purchased on Amazon. After speaking to a guy at eco-worthy I was told they would accept the battery as a return. On Wed 20 Sept 2023 I mailed this battery back to the same address as was on the box it came in. As of today (1 Nov 2023) I have not been able to find my battery nor talk to a person at eco-worthy, and I dont believe dc house exists as I cannot reach them either. Ive emailed eco-worthy twice and twice I received their generic email response; no one reached out to me. So now I have no battery, no refund and the $153 return shipping fee loss.
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Loss:
$874
Pros:
  • Quality product battery only buy elsewhere
Cons:
  • Literally take the money and run
  • Cannot speak to anyone for any reason

Preferred solution: Full refund

User's recommendation: GET ALL YOUR LITHIUM AND SOLAR PRODUCTS ELSEWHERE.

peter b Vyt

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Verified Reviewer
| map-marker Florence Township, New Jersey

Assistance in retrieving my battery

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Hello. I spoke to a gentlemen there on 28 July at 1242hrs.

He told me you would accept the return of the 260ah battery I purchased on Amazon. I sent the battery back via UPS store on 20 Sept at 1336hrs to the below address. UPS delivered the battery and Kevin signed for it. I have already contacted you before and also Amazon.

UPS cannot help me because they did their job correctly. I dont get an answer or return call at 267-469-****. I did my part per the rules. All Im asking for is either the battery back or the $700 I paid for it.

Please help me.

813-546-****

Thank you, Pete.

DC HOUSE

4PX USGRS 915138

1401 WEST FRONT STREET

FLORENCE, NJ 08518

This what I received from you when I contacted you before.

"Please send a message through Amazon to our company's customer service directly and they will check a good solution to you. Any inconvenience hope your kind understanding."

View full review
Loss:
$874
Cons:
  • Eco worthy dc house are working together to rob customers
  • Absolutly no customer service or return calls

Preferred solution: Full refund

User's recommendation: Run away from anything Eco-Worthy or DC House sells.

Jim P Eld

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Verified Reviewer
| map-marker Trowbridge, Wiltshire

Introducing myself as your trusting customer

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Regardless of your poor reviews you do have some positives so looking forward to my lithium battery to complete my camper conversion. Saved for 6 months so please do not let me down. I would really like to give you a good review. 004478****7431
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User's recommendation: 1. Purchased my lithium battery from Eco Worthy UKbefore I had read the reviews so had some doubts but thought positively.. 2. It is unfortunate when a company has so many bad reviews with complaints about non-response but my treatment gas been 5 star. 3. Ordered 19th, delivered 23rd. 4. Sent by an individual Ryan who may be an independent distributor. 5. Below standard service is down poor management or poor training. 6. No doubt this company is aspiring to achieve regular good outcomes

Anonymous
map-marker Saint Catharines, Ontario

East west linear actuator

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I recently installed my eco worthy solar tracker the east west linear actuator has failed the actuator ran to its outer limit (east) and pushed the rod out of the actuator the limits did not stop the actuator.Now I need a new actuator so I can use the solar tracker.A speedy resolve to this problem would be greatly appreciated. Thank you Cliff
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User's recommendation: eco- worthy support doe's not exist they do not reply to your emails.

scott m Opn

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Verified Reviewer
| map-marker Downey, California

Horrible customer service

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I bought the 200 watt solar kit,,,the controller and the inverter did not work at all,,,I have been trying for the last month to contact customer service, but it does not exist! My research on this company has revealed that the company is ripping people off all over the country ,,,I truly believe that eco worthy is a fraudulent company and is set up to steal money from unsuspecting good people!
View full review
Loss:
$679
Pros:
  • Big promises for service
Cons:
  • Absolutly no customer service

Preferred solution: Full refund

User's recommendation: stay away from this company

1 comment
Guest

we are having bad problems with what we purchased NOT getting expert help-- we better not have waisted $2400. dollars!!!!!!! pissed customer is putting it politely..

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