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I closed my Medical business- . Was going to take Athena but the billing company med converge who also was doing my credentialing convinced us to take E clinical.We fools were told that billing company will take E clinical charges if we can take billing through med converge. Worst mistake done by me - bad E clinical service-pts and staff unhappy in a new business.!! Since it was a brand new practice- we are suddenly charged 1500 $ by the billing stating it was in fine print as a minimum.charge Aweful service- seems everyone is from India and think its ok to lie and do business. I closed the practice after couple of months . Today again I have been sent a bill for E clinical !!! can anyone answer if ARE we in India or US? Are we protected by any laws. Wish Someone tell the medical doctors who want to start a solo practice to be aware . Vultures are everywhere. A very tired and unhappy doctor.
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ID
#1728387 Review #1728387 is a subjective opinion of poster.
Pros
  • Emr
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund

As bad as the product is, the support is worse

This software is incapable of performing basic functions and their support is a joke. The software is owned and primarily operated in India, even though they claim to be based in MA. Be prepared to waste your time trying to get their product to function properly and even more time dealing with their support staff who can't do anything other than read from a script. Typical scenario goes like this: 1. The office opens a ticket and describes the problem in full detail 2. Someone from eCW calls and wants you to describe the problem. Be prepared to waste most of your day on this step because you can't understand what they're saying 90% of the time. 3. eCW wants to take control of your computer to troubleshoot 4. eCW ties up your computer, going through a random, useless series of steps. 5. eCW says they will have to refer the issue to another department 6. Repeat steps 2-5 multiple times 7. The office stops hearing from eCW 8. The office contacts eCW again. eCW says it's a bug and will be addressed in a future update. Meanwhile, you've wasted weeks or months of your time and money on a product that simply doesn't work. Oh, and if the issue really is fixed in the update, which rarely happens, it's replaced by several more issues created because of the update. Start at step one again.
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ID
#1285255 Review #1285255 is a subjective opinion of poster.
Service
Eclinicalworks Customer Care
Reason of review
Poor customer service

ECW: expensive, unable to meet federal requirements, abysmal support

eCW has a slick sales force and promises as lot but, delivers little. Constant problems with slowness and freezing. Lab interface goes down at least once a week. Updates are a mess. This many years into the federal compliance mandate and the software still isn't capable of meeting many of the required measures. The reporting portion (eBO) is a complete disaster. If you want to create customized reports, you have to pay an additional fee but, once you pay, you'll find out it's nearly impossible to use and the report data is completely inaccurate. Customer service is a joke. Most of the staff is in India. They seem to have little or no training, beyond reading from a manual and the language barrier is extreme to the point of being ridiculous. We've wasted so much time trying to get them to understand the issue and then trying understand what they say in response. Not to mention that their response is usually wrong or useless. Their training videos are just as bad. I've literally seen a whole room of clients burst into laughter after watching one of the training videos eCW supplied.
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ID
#976742 Review #976742 is a subjective opinion of poster.
Location
Westborough, Massachusetts
Product
Eclinicalworks Management Software
Reason of review
Bad quality

About

eClinicalWorks Privacy Policy
This Privacy Policy (this "Privacy Policy") informs The User of Website (or the entity on whose behalf The Client of eClinicalWorks are using this Service) (The User of company services or as the context requires The User's) what personal information eClinicalWorks, LLC ("ECW," Website" or The Company) may collect and how ECW uses such information. This Privacy Policy is a part of and incorporated into the Terms of Use Agreement ("Terms of Use") posted to the applicable to the ECW website ("Site") and any Terms and Conditions ("Terms and Conditions") of ECW software provided at such Site ("Software") (collectively, the applicable "Site" and "Software" are referred to herein as "Services"). Any terms capitalized herein but not defined shall have the meanings assigned to such terms in the applicable Terms of Use or Terms and Conditions. By visiting or using the Services, The User agree to accept the practices described in this Privacy Policy. If The User of Website do not agree to the terms of this Privacy Policy, please do not use the Services.
To read more: https://www.eclinicalworks.com/privacy-policy/
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eClinicalWorks Pros and Cons

Pros: Emr

Cons: Poor service

Summary

eClinicalWorks is a privately-held company which specializes in ambulatory healthcare IT solutions. It was founded by Girish Kumar Navani in 1999. The headquarters is based in Westborough, Massachusetts, United States. eClinicalWorks serves physician practices, health centers, hospitals, and departments of health and convenient care clinics worldwide. The company offers the following products and services: electronic health records, population health management, patient engagement, and revenue cycle management. The plans are EHR Only, EHR with Practice Management, and Revenue Cycle Management. Customers can schedule a product free demonstration by email. eClinicalWorks focuses on long term relationships. Support is provided 24/7. The company accepts credit cards.

eClinicalWorks reviews and complaints

eClinicalWorks is ranked 397 out of 1245 in Software category

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