Keira T Npp

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Verified Reviewer

Customer service and product

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Updated by user Jan 30, 2024

Cost was $150 plus postage and return slip once I send it back. Nervous to send it back as I don’t believe the company will return the money and I will be out all of the above. No faith in this company

Original review Jan 30, 2024
Started to order online and went to cancel, it automatically went through and linked to my card. Tried to cancel and have had very little and unhelpful advice on many different platforms from the Echt team. The products arrived anyway and were way too small, now Im paying a fortune to send them back and only for store credit. Wouldnt deal with this brand again
View full review
Loss:
$150
Pros:
  • Good advertising
Cons:
  • No communication automated responses no one to call

Preferred solution: Full refund

User's recommendation: Do not deal with this company

Resolved
John H Ysz

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Verified Reviewer

Resolved: Redeem

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Updated by user Dec 26, 2023

Company fixed the issue and I have been provided with apology. I contacted Echt through email and raised my concern on how I used 650 of my rewards points to redeem a hoodie that was not even available and they took the points out of my account anyways. So I was left with no points and nothing to redeem and 1 point equates to $1.After going on pissed off consumer they quickly rectified the problem and put back my points to get something else.Thank you “pissed off consumer”.

Original review Nov 25, 2023
The product that I wanted to redeem wasnt there so I wasted 550 points on something that they said they have but dont. So Ive lost my rewards points of 550 which Ive spent a lot on to get to that amount of points.
View full review
Loss:
$550
Pros:
  • Hoodies are ok
Cons:
  • Rewards scheme is a joke

Preferred solution: Full refund

User's recommendation: Be careful

Elona Ntv

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Verified Buyer
|

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Verified Reviewer

I had a terrible experience with the clothing I received and company customer service

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Echt Apparel - I had a terrible experience with the clothing I received and company customer service
Original review Jul 17, 2023

I ordered two pairs of leggings in the same style and size, with the only difference being color. When they arrived, the items were completely different lengths and different fits at the waist.

Due to this, and the overall poor quality of the leggings, I returned the items and paid a buttload of money to ship it back to Australia. When Echt received the items, they only sent me store credit and claimed that it was because the don't do refunds for sale items. Only part of my order was sale items. It took multiple emails back and forth with customer service for them to realize their mistake and refund the money I was owed.

Customer service was extremely unhelpful and sometimes condescending to me in this whole process. Before I could even request further information about the amount of store credit that was given to me after they corrected their mistake and gave me a partial refund, they closed my ticket and refused to respond to me.

View full review
Cons:
  • Poor quality clothing materials
  • Cannot adhere to their own shop policies
  • Poor customer service

Preferred solution: Apology

User's recommendation: Do not buy here, especially if you are an international customer

fahad g Fxh

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Verified Buyer
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Verified Reviewer
| map-marker Melbourne, Victoria

Ordered a wrong size

Echt Apparel - Ordered a wrong size
Hey i just ordered a wrong size i can you change it ti medium instead of small thats my order number 294****
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Tania K Fpx

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Verified Reviewer

No contact available

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Echt Apparel - No contact available
Purchased several products for first time have had no email of purchase or Up date been nearly a week
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Eurobin, Victoria

Made 2 orders on 23/5 and did not receive a confirmation email

Echt Apparel - Made 2 orders on 23/5 and did not receive a confirmation email
Echt Apparel - Made 2 orders on 23/5 and did not receive a confirmation email - Image 2
Hi, I made two orders on the 23rd of May and I did not receive a confirmation email towards when Im going toreceive my package, and I have paid for these items, I dont have a item number as I did not receive any emails if you can please contact me so we can address this Thanks Kathy Pikos!
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Tamisha L Nyq

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Verified Reviewer

Return item/ refund

My complaint is that my shipment wasnt sent to my address it was sent to my neighbors address, she kindly brought the package to me. The hoodie is not the right size and I couldve sworn I ordered the set (hoodie and shorts)
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Preferred solution: Full refund

Jamie T Yyx

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Verified Reviewer
| map-marker Bellingham, Washington

Black Friday Sale items

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Updated by user Dec 31, 2022

After not hearing back from ECHT, I contacted PayPal and went through the process of getting my money back. The issue was resolved very quickly and my money was returned to my account.

Original review Nov 30, 2022
They have not sent me any confirmation emails after my purchases and I cant get any details at all from my account at ECHT Canada only that I have 3 orders pending and 3 order numbers only and no way to look them up for my order details. They have not responded to 3 emails I sent them about 1 item that wouldnt go through to PayPal after multiple attempts, always being sent back to the order page.

Im concerned now that I might have ordered 3 of the same item when I only wanted one. Im not impressed with them. I have had one experience previously with this company, when I had an item in my cart go out of stock . There was nothing on the site indicating whensomething was out of stock.At that time, at least you could call and speak to someone who apologized for the inconvenience and offered me 15% credit towards my next order.

I figured I would give them the benefit of the same doubt and try their site again, but overall its been a negative and frustrating experience, so, even if ever hopefully get any response from them about my order I will certainly never be using their website again!! And I will also let people know to be cautious about purchasing anything from them.
View full review
Loss:
$64

Preferred solution: A response from the company with details and confirmation on my purchases.

User's recommendation: Shop at a more reliable and reputable websites

Cheri L Wax

Way toooo small

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Way toooo small, I want to get it bigger can someone please call me 510 715-**** thank you, cheri lebon really love this outfit I didnt realize it runs really small, I just want exchange it , for a bigger size, and I really need it before Christmas, and that is not far away, so can somebody please contact me, I would appreciate it again thank you
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Preferred solution: A bigger size

User's recommendation: Need to talk on the phone

Anonymous
map-marker Brentwood, California

To talk instead of Tex

No one talks to you!!!and I think that is bad communication! When you spend a lot of money, and nothing is right, so thats why I need to talk with someone, please call me 510 715-**** so please call me I need to get my outfit right its a Christmas gift and I need it as soon as possible, so again please call me, thats not fair
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User's recommendation: Have some one answer the phone

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