EchoPark Automotive

I purchased a car from them back when they were still called Driver Select. I found my dream car, a 2015 diesel Volkswagen Golf.

It was white with a cream and black interior. It had only 13k miles and looked brand new inside and out, and the price was great. They also had a black one that was $2000 more, weirdly it had 18k miles, oil stains in the interior and smelled like burned oil or diesel. Definitely led me to believe it had issues, resolved or not, they or previous owner did not take care to keep the car clean during repairs.

I had $2,500 down, and USAA overnighted a guaranteed check.

The problem was I lived over 2 hours away. I had to have a family member take me to purchase the car. They refused to let me have the vehicle until they had the check in hand. They even threatened that if someone else showed up with money before I picked it up, they would sell it, even if they already had my check.

No other car dealership had ever done that to me. It took me about a week to make it back to pick up the car. In the meantime, the car had accumulated another 500 miles, and they let some girls with spray-on tans drive it. There were orange stains all over the otherwise beautiful interior that never came out.

When I called to complain, they stated that it was my problem now and hung up.

I don't know if they still behave the same way, but I'd be very cautious about doing business with them. Given the other reviews I see, they haven't changed.

My wife and I have purchased two vehicles from echo park that being said one would think when we go there a third time we are serious buyers. In the case of Duluth GA.NOT the case.

I made an appt. on Tuesday 12/27/23 at 3pm when I arrived I went to desk they said we can't see you now it may be at least 45 mins. I wanted close to hr. no-one bothered to see me.

I told lady at front I had to leave. She just said ok like who cares .So my wife came back Saturday at 9am looked a two cars and said we would get back to sales person later. around 12pm I sent a text to sales person saying we are interested in one of the vehicles to please let me know when I could come in to get est. on my trade.

NEVER got a response from him. I called to main office at 5pm the lady who answered the phone said she thinks that someone just put a deposit on the car let me check and will call you back. AGAIN no call back or response. This poor customer service.

If they would have responded the first time when I texted him I would have bought car that day. I understand first come first served but it all boils down to communication

Scammers!! Buyers beware of this company who is part of Sonic Automotive.

They have immediately closed Baltimore and Laurel ECHOPARK locations as of Thursday, June 22nd, 2023, BUT were still able to sell cars and not honor their 30 day warranty!

Forget about speaking to corporate! They refuse to honor the warranty from what Jeremy and Collin stated. Scammers!!

Jermey and Collin are the worst business people I have dealt with. How do Jeremy talk about the Baltimore shop doing things to cars, bringing new cars back with engine lights and dropping the key in the mailbox.

Collin oh my my, argues with customers because they want the contract to be honored.

Jermey and Collin are the worst business people I have dealt with. How do Jeremy talk about the Baltimore shop doing things to cars, bringing new cars back with engine lights and dropping the key in the mailbox. Collin oh my my, argues with customers because they want the contract to be honored.

Collin is the worst of the two! Very unprofessional and have lied multiple times.

They breached the dealer warranty and verbal contract between Jeremy and myself, guess what for (Four worn mounts like really).

This company also have six other ECHOPARK locations closing so be Aware!

I just want my vehicle fixed as motor mounts are serious and its under the dealer warranty. I have emails and voicemail messages stating they will fix whatever it is and now they will not!