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Ordered a used phone from ECELLULAR via Amazon and for 6 days my order said pending. When I emailed the seller they said it was Amazon's problem as they were handling the fulfillment. On 7th day of waiting for my phone the order was cancelled and Amazon blamed ECELLULAR for not having adequate inventory. If you read the reviews on Amazon for this seller you will see the same theme constantly repeated. I have tried to resolve this issue with the seller and they have no interest in fixing the messy situation they have created.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Christopher W Xen
map-marker Washington, North Carolina

Returned product and company stiffed me on refund

I purchased a cell phone from Ecellular Commerce which goes by eCellcom on ebay. The phone arrived quickly but had a hum to it when you used it. I left a negative review on ebay about the purchase. The company contacted me and asked me if I would remove the negative feedback and they would replace the phone. I informed them that I was unable to send it back because I needed to have a phone. The company informed me that I could pay an additional $20 and they would send the replacement phone to me and then refund my money when they received the original. I received the replacement phone and it was fine (did not have a hum) so I mailed the original back to the address that was provided. No return instructions were given other than to include the ebay ID number in with the phone. Approx. a month later I noticed that my money had not been refunded so I emailed the company. The company responded by stating that the ebay number I was providing to them did not exist and implied I was lying to them about the entire order. I responded with the ebay order number again, my paypal transaction numbers, description of the phone, date purchased, and copies of email correspondence between the company and myself. The company responded stating that there was no record of this order and asked what I did not understand about the first response. I called the company after tracking down the actual contact information online and spoke to them directly. I expressed my discontent with the lack of professionalism and was informed that the boss frequently gets unprofessional on Mondays. I was told that they would look into it and that they would contact me. I was contacted a day later and informed that now they have record of the order but they never received the phone (that they had no record of to begin with) and that there was nothing that they could do. They informed me that detailed return instructions were provided (which they were not) and that if I had purchased tracking info like they stated this would not have happened. I forwarded the email with the return instructions which only included the return address and instructions to include the ebay id number; no mention of tracking information. I then received an email stating that was their mistake and that detailed instructions should have been included but they were still not going to refund my money.
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