Ebox Canada
Ebox Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebox Canada has a 2.0 star rating from 1 review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable, with a recent recommendation saying "I dint know what to say".
Positive Feedback
Some long‑time customers recalled past helpful phone support and fluent agents before recent declines.
Negative Feedback / Risk Areas
- Frequent service outages and a broken website during disruptions mentioned in Ebox Canada reviews.
- Long hold times and impossible-to-reach customer service leading to unresolved issues.
- Billing errors, high price level, and difficulty obtaining refunds or canceling subscriptions are common Ebox Canada customer complaints.
Key Takeaways for Future Customers
- Expect potential outages and prepare for long waits to reach customer service.
- Watch billing closely and be prepared to push for refunds or subscription cancellation.
- Consider alternative providers if responsive support is a priority.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebox Canada has a 2.0 star rating from 1 review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable, with a recent recommendation saying "I dint know what to say".
Positive Feedback
Some long‑time customers recalled past helpful phone support and fluent agents before recent declines.
Negative Feedback / Risk Areas
- Frequent service outages and a broken website during disruptions mentioned in Ebox Canada reviews.
- Long hold times and impossible-to-reach customer service leading to unresolved issues.
- Billing errors, high price level, and difficulty obtaining refunds or canceling subscriptions are common Ebox Canada customer complaints.
Key Takeaways for Future Customers
- Expect potential outages and prepare for long waits to reach customer service.
- Watch billing closely and be prepared to push for refunds or subscription cancellation.
- Consider alternative providers if responsive support is a priority.
Montreal, Quebec
Internet not functioning
Cant believe that an internet company web site was completely broken during a major disruption of service.
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Verified Reviewer |
Longueuil, Quebec
Not satisfied with install wish cancel subscription
- Tech refused to fix inside the home and blamed issues on me.
- No service was installed or usable; customer support was unhelpful, and I want a refund.
ordered internet service. asked for a service tech to come and make sure all is working.
the tech arrived and advised me he was not to do anything in the house. he told me it was my problem to deal with issues in the house. he decided to check the service coming to the modem, but the modem was not working. I contacted tech support and was on hold for two hours.
I tried to contact them again, but due to the fact I was at work, they could not help. I asked my spouse to go there and call; she was on hold for 2 hours. then she was told she was not on the account. when I arranged service, she was added to the list of people who could make changes to the account.
long story short, I am not happy with customer service and just wish to cancel the service.
I am looking for a refund as the service was never installed or operational. I never used the service, not even for one minute.
Preferred solution: Full refund
Impossible to contact customer service
- Rely on Ebox since 2014 for English-speaking phone support.
- Now hard to reach; long queues, callbacks, and billing issues prompting switching.
I've relied on Ebox for many years, since 2014, and was always happy to stick with them due to consistent helpful phone support, with call centre agents fluent in English. However in the past few months some dramatic change has come about; it's now almost impossible or literally impossible to reach support.
It will tell me I'm #120 in line, would I like a call back. If there are less than 5 hours left in their call centre hours, then forget it, they're not going to get to me. Happens almost every time I call, whether for tech or billing concerns.
(Both of which I've had issues with recently. Billed for a month I'm nearly certain already paid for, at almost double the amount set out in my contract.) Feel I have no choice but to look for a new provider, and I hardly care at all what packages they offer, I'm just looking for one that can answer their phone lines.
- Impossible to reach customer support
Preferred solution: Hire more people to answer customer calls
Montreal, Quebec
Still no internet no one knows what is happening losong work time
- There is no internet and no updates on restoration.
- My daughter had to go to the library to work.
- Please provide an estimated restoration time.
No internet no one knows what is happening or when issue will be solved losing work time my daughter is losing work time she had to ho to the library , at least give us estimated time when we'll have our service back
User's recommendation: I dint know what to say
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