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1.9 Based on 131 reviews
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  • Customers like
    • Prices 8
    • Fast delivery 2
    • Fast shipping 2
  • Customers don't like
    • Very poor customer service 10
    • Customer service 8
    • Paying for an item not available 8
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I ordered hair extensions from ebonyline...it was buy one get one free...i only received one package...they have information on their website misleading information. I called them 3 times to make sure because when i went to the checkout page it only showed one...they told me to check in 48hrs...2nd call they told me if it was Bogo it will show automatically...i called them to inquire about it...why i didnt get the 2nd box free...they told me... Read more

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  • From mobile
  • 2 days ago
  • by anonymous
  • #1010872

I had a very easy and pleasent experiance ordering from Ebonyline. I'm a first time customer. I did panic when I read the negative reviews AFTER placing my order. That prompted me to call the customer service no#, and each time I called, the young ladies were nice and professional. Great first time experiance...

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Very unhappy...they give you misleading information...poor customer service...i bought 1 buy get 1 free but i only got 1 box that is not even a full piece

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  • From mobile
  • 2 days ago
  • by anonymous
  • #1010658

Worst company ever i refuse to give them any more of my money called to speak to the supervisor he's even worse. Never again!!

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When I ordered it showed the wigs I wanted in stock. This was 3 weeks ago. I called to see what the hold up was...I was told,what I ordered was not in stock...and they were expecting a shipment from the manufacturer...when it was in they would ship out my order. I waited another week...nothing. Long story short...more delays...no shipping. I changed my order yesterday to what was available. I was told it would be put in to ship... Read more

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I will never order from them again! I ordered two wigs from them and when I did it said they were in stock. A couple of days pass by and I get no confirmation about my order being shipped so I contacted them. They contacted me back and said "your order has not been shipped because one of the wigs was not in stock" Now when I placed the order it clearly said they had it. Why was I not informed? So, I told them to take the wig off my order so it... Read more

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I placed an order. Two weeks later received tracking number that showed package delivered. No package was received. When I called they said the package was still in the shipping department and the tracking information was incorrect. What? How do you show that the package is delivered through the usps.com system and it hasn't even shipped? These people are top quality scammers! And that's the only compliment I can give them. Read more

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Ordered my hair exactly a week ago on feb 4th . Tracked the order & it said it was delivered on the 7th and recieved an email saying the hair was not recieved. Billing on the order says "voided" but is not in my account. Dont Order.

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Im very scared to order with ebonyline now after reading all these bad reviews..it feels like a scam..i ordered a very popular wig .the company took my money off my card and the item is not even in stock. This should be illegal. To no even warn costumers is a red flag..they need to put "out of stock" like every other company..i will be having words with them on monday

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Ordered the Bobbi Boss Yara hair on Friday, which they IMMEDIATELY took the 50$ out of my account, & they emailed me my receipt. I waited until Tuesday with NO package NO tracking info NOTHING. I emailed them and asked why I hadn't received anything then they went about saying how the hair I ordered was OUT OF STOCK & it would take another 5-7 business days to receive it. If it's "OUT OF STOCK" why didn't they have that on the site or email/... Read more

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