Ebony Hair and Beauty - Not Received Order Review from New York City, New York

I placed an order on monday june 9, 2014 (#51-33****) at 9:27am. If you place an order before 3pm it ships same day. When I placed the order I called back tues because i didnt get an email saying my order shipped and was told it should definitely ship between wed and thurs. I called on friday upset that my order didnt ship.l spoke to supervisor stephanie who was rude nasty and mean and was giving me all types of excuses and on top of it hung up the phone me. She didnt like that I was unhappy with the customer service and lies I was given. I called back for my order to be canceled, I was severely unhappy and will never ever order with them again.
View full review
ID
#497334 Review #497334 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

PLEASE DO NOT ORDER FROM EBONY HAIR AND BEAUTY

I ordered a closure in color #2 when I received the closure and matched it with the hair I had it was to dark. I sent the closure back through the Postal Express Mail hopeing to receive a refund. I also sent several emails and made several phone calls. I never heard from anyone. The Post office sent it back to me 2 weeks later saying this co would not pick up. Please do not order from this co . I wasted at least $160.00 fooling around with this shoddy co. Good thing money is not an issue.. They Suck!!!!!!!!!
View full review
ID
#288734 Review #288734 is a subjective opinion of poster.
Location
Puyallup, Washington
New Reviewer

Ebonyhairandbeauty.net pissed me off!

I ordered a silk base closure about 3 weeks ago from WWW.EBONYHAIRANDBEAUTY.NET and the hair is beautiful and arrived in a timely fashion. Last week thursday Dec. 1st & upon ordering I asked for expedited shipping, she said that was fine. So I had not received a shipping confirmation email at all by tuesday so we so called her on tuesday and she told me it will be shipped Wednesday morning. So all of wednesday went by no email so I emailed her wednesday evening. In the email I stated how unhappy I was with the shipping and the fact that I had to leave to go out of town friday morning and I had to cancel my hair appt and styled my hair myself. She did NOT respond at all and I was neither hostile nor nasty in the email. Then thursday morning I finally get a shipping confirmation. My mail carrier attempted to deliver the package this morning but I had,already left to go out of town. She did not have the decency to contact me say well I apologize or anything. For future references mam an apology goes a long way. This is awful customer service. Im sad to say that eventhough her products are good I will not be ordering from her anymore.
View full review
7 comments
#483199

DO NOT ORDER FROM EBONY HAIR AND BEAUTY!!! THE HAIR I WAS SENT WAS NOT HUMAN HAIR AS I TRIED TO DYE IT AND IT DOESN'T TAKE COLOR.

THE HAIR LITERALLY STAYED DARK. first sign that it was not real hair.

Second the closure was tangled up and coarse as ***. Spent over $250 on this hair and i am a pissed customer...

#477369

Wow, I was going to order from them. Thanks for the heads up!!

I have a phone number for them....216-339-****.

I just called and got a voice mail, so it's not disconnected. Hope this helps :(

#476194

I ordered from ebonyhairanbeauty.net over a week ago. They said 3 day delivery.

I have received no product and no contact. When I checked the website for their phone number I found that the site is disabled! I emailed the address listed with my PayPal payment receipt 3 days ago. No response whatsoever!

Does anyone have contact information for them? A phone number?

#476012

Thanx fo the heads up... and I just checked their web site...

its not available...

shut down.. smh

#446005

HI, WASH IT A COUPLE OF TIMES, AND IT WILL SHED, AND MATT. EBONY ONLINE HAIR IS THE WORST HAIR COMPANY...from saying something has gone out and never did, to their store saying they have in stock, but they don't, their web says free shipping, its not, they lie to get out of things.

I had wrong hair size, and colour they said too bad...asked to speak to manager and she just hung up on me....this is after talking to several people there, and no one would help I asked for the owner/gen manager to call me, and of course nothing....NEVER EVER BUY FROM EBONY ONLINE HAIR!

THEY SEND OUT WRONG ITEMS AND WILL NOT FIX, THEY SAY FREE SHIPPING BUT THAT IS LIE, THEIR STORE SAYS IN, BUT MEANWHILE IF YOU CALL 5 DAYS LATER, THEY DID NOT HAVE IN , BUT THEY DO NOT CALL YOU...THEN ASK FOR A MANAGER...FOR HER TO HANG UP ON YOU...YES BELIEVE IT OR NOT, IN 20 YEARS EBONY ONLINE HAIR HAS BEEN THE ABSOLUTE WORST COMPANY I HAVE DEALT WITH....LIE AFTER LIE. IN OVER 20 YEARS OF DOING FUSION AND EVERY OTHER METHOD OUT THERE, EBONY ONLINE HAIR HAS BEEN THE WORST IN QUALITY AND CUSTOMER SERVICE......NEVER BUY FROM THEM...BE WARNED....GO TO CHINA LACE WIG....THEY ARE SUPER CHEAP, AND THEIR HAIR YOU GET THE MOST BANG FOR YOUR BUCK...PLUS THEY ARE GREAT IN CUSTOMER SERVICE....EBONY ONLINE HAIR DESERVES NO CUSTOMERS,

#444602

DO NOT ORDER FROM THIS COMPANY,MY SILK BASE CLOSURE WAS USED AND HAD GLUE ON IT THAT THEY SENT ME AND THE HAIR WAS NOT ENOUGH FOR THE FULL HEAD OF THE PACKAGE THAT THERE WEBSITE STATES!CUSTOMER SERVICE WAS AWFUL,A WOMAN WHO SOUNDS LIKE MAN WAS RUDE,THERE REVIEWS ARE ALL FALSE ADVERTISEMENT.DO NOT ORDER FROM THEM OR YOU WILL BE SORRY YOU DID,THEY ARE GONNA RIP YOU OFF,BUYERS PLEASE BEWARE!!!

#388545

Sorry I did not proof read it before I submitted it and there are a few typos but it's readable. I was and still is very pissed.

View more comments (6)
ID
#280375 Review #280375 is a subjective opinion of poster.
Location
Savannah, Georgia

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article