Ebony Hair and Beauty - Not Received Order Review from New York City, New York
I placed an order on monday june 9, 2014 (#51-33****) at 9:27am. If you place an order before 3pm it ships same day. When I placed the order I called back tues because i didnt get an email saying my order shipped and was told it should definitely ship between wed and thurs. I called on friday upset that my order didnt ship.l spoke to supervisor stephanie who was rude nasty and mean and was giving me all types of excuses and on top of it hung up the phone me. She didnt like that I was unhappy with the customer service and lies I was given. I called back for my order to be canceled, I was severely unhappy and will never ever order with them again.
New York, New York
PLEASE DO NOT ORDER FROM EBONY HAIR AND BEAUTY
I ordered a closure in color #2 when I received the closure and matched it with the hair I had it was to dark. I sent the closure back through the Postal Express Mail hopeing to receive a refund. I also sent several emails and made several phone calls. I never heard from anyone. The Post office sent it back to me 2 weeks later saying this co would not pick up. Please do not order from this co . I wasted at least $160.00 fooling around with this shoddy co. Good thing money is not an issue.. They Suck!!!!!!!!!
Ebonyhairandbeauty.net pissed me off!
I ordered a silk base closure about 3 weeks ago from WWW.EBONYHAIRANDBEAUTY.NET and the hair is beautiful and arrived in a timely fashion. Last week thursday Dec. 1st & upon ordering I asked for expedited shipping, she said that was fine. So I had not received a shipping confirmation email at all by tuesday so we so called her on tuesday and she told me it will be shipped Wednesday morning. So all of wednesday went by no email so I emailed her wednesday evening. In the email I stated how unhappy I was with the shipping and the fact that I had to leave to go out of town friday morning and I had to cancel my hair appt and styled my hair myself. She did NOT respond at all and I was neither hostile nor nasty in the email. Then thursday morning I finally get a shipping confirmation. My mail carrier attempted to deliver the package this morning but I had,already left to go out of town. She did not have the decency to contact me say well I apologize or anything. For future references mam an apology goes a long way. This is awful customer service. Im sad to say that eventhough her products are good I will not be ordering from her anymore.
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