Danilynn Wqi
map-marker Fairfield, Connecticut

No Respose, Fake Customer Service phone #

Eataly - No Respose, Fake Customer Service phone #
Eataly - No Respose, Fake Customer Service phone # - Image 2
Eataly - No Respose, Fake Customer Service phone # - Image 3
Paid for a $200 gift card. The only return email from Customer Service at Eataly was to confirm that I had paid for the gift card, and they would resend the email gift card. They have never resent it, they dont respond to my emails, and their customer service phone number is a big fake. all calls go to voicemail.
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User's recommendation: Do not patronize EATALY

Kim A Jew
map-marker Lake Zurich, Illinois

Awesome Customer Service!

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I accidentally entered the wrong shipping address. When I called customer service they were very pleasant and understanding. They were able to change the address for me and immediately sent me a confirmation. Thank you so much! You are appreciated!!
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User's recommendation: YESSSSSSSSSS! Awesome selection and great customer service. I’m store and online

MILDRED R Bjv

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Verified Reviewer
| map-marker San Jose, California

Complain about food!

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Bread wa hard and cold. My spinach was dry and thin. My niece order Linguine with mussels and clams. Was very fishy yet unflavored. Not what we expected at all. I was so upset I didn't keep my receipt!
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Loss:
$80
Cons:
  • Food was horrible

Preferred solution: Full refund

Anonymous
map-marker Cleveland, Ohio

Gift card wasn't received

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Waiting for a response I gave all the info to customer service in Boston. The charge came through to my credit card but the email gift card was not received
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User's recommendation: Response please

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