200 CLAIMED LOSSES
3 TOTAL REVIEWS
Tech Suppport Team
I took my computer in for repairs and one of the team members at Easy Tech in the store told me that it needs to be sent to Depot Repairs and they will be able to fix it.The whole deal cost me approx $375.The computer came back and it doesn't connect to internet but they told me that the hard drive was replaced and that the computer is working if it turns on.So how can I use the computer if I can not connect to internet..?I took it back and they are sending it back to Depot to see if they can fix it but they told me that they can not refund my money ...I'm not giving up.I could have bought a new computer but they have told me not to because they can fix it and it will work like a new one...
Not Happy with easytech. Computer worse than before and job not finished.
I brought my computer in on Mon. 4/11 for error reports and problems with CD drive. I was told that it should be ready on Thurs, 4/14. When I called on Thurs. I was told that it was not looked at yet and check back tomorrow. When I called on Fri. I was told that I needed a New drive and they would order it. I called on Tues. 4/18 and was told that the part had not come in yet. I can in to store and took computer because I needed it to pay bills. The technician said he would call as soon as part came in. It is now Fri. 4/22 and I have not heard anything. I was planning on buying a new tower in the near future and was considering Staples, but not anymore. I have more error reports than I had before it was supposedly looked at.
Crayons and computers don't go well together. This is a lesson I learned when my 5 year old decided to decorate my computer. He had stuffed a couple into the case and caused it to stop working all together. Hoping that it wasn't a complete wash I called Easy Tech at Staples. They instructed me to bring it in and they would diagnose the problem. After a couple of days they recommended that I replace the computer. The representative then showed me some computers that they had "On Sale". Unfortunately I couldn't afford the several hundreds of dollars to purchase a new computer and went home disappointed after paying $70 for diagnosis and still had a computer in a crayon induced coma. A couple of months later a friend suggested I call a company that bailed her out of a bad computer crash. She gave me their business card that morning and by 3 that afternoon my computer was back up and running again. All those pictures I thought I had lost of my baby boy were still there! All of files, my music and my personal tax documents from the previous years were there. I am actually typing this review on the same computer. I am so glad I didn't just junk this one and purchase a new PC. Secure Remote Support charged me $79.99 to diagnose and repair when Easy tech would have had me buy a new computer from them for hundreds of dollars more. I recommend secureremotesupport.com to anyone who may be watching the budget and need help ASAP. They've happily got my business.
Livingston, New Jersey
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