Liliana-Ana B

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Verified Reviewer
| map-marker Vancouver, British Columbia

Sneaky, disappointed about their services and unprofessional business.

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If I could give them -5 stars, that's what they would get from me. Very sneaky, very disappointed about their services and unprofessional employees.

Last Wednesday, April 3rd I just parked my car on this lot around 2pm, and I wanted to go to pay for parking, but in meantime I received a phone call and I stayed in my car 2 minutes to finish the conversation.

In all these 2 minutes, a patrol employee appeared at my car window with the fine ticket. I was shocked because I didn't even turn off my car engine, and she already gave me a ticket. I got out of the car immediately and asked her why she gave me a ticket because I just wanted to go and pay for my parking. She said "sorry, I didn't see you in the car, and now I can't cancel the ticket, but you can make a complaint online and EasyPark will cancel the ticket".

After that, she showed me on my phone how to go to their website and submit the complaint.

Also, this lady asked me to step aside in front of my car so she could take a picture of my car. My mistake was that I had to take pictures and video to prove that I was there, but I was so stressed and frustrated about what happened. Starting from last Wednesday, it's already been 5 days that I have email conversation back and forth with EasyPark, and they continue not to accept the truth, telling me that I'm not in the picture submitted by their employee.

How can I be in the pictures when their employee told me to step aside? And they are telling me that I have to pay $77 for the ticket, now I don't know if I don't have to pay even $150 because if it is not paid in 32 days, the value increases.

Very sneaky people, deceitful behavior and unprofessional business.

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Loss:
$129
Cons:
  • Deceitful

Preferred solution: Apology

JP S Use

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Received a Parking Ticket in Error

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I received EasyPark Violation #EP323160**** in error on 11/20/23. I have the receipt Ticket # 00013759 from machine CP62-17 for $8.25 at Stanley Park. Purchase date/time 01:25pm Nov 20 2023, start time 01:27pm Nov 20 2023. Expiration date/time 12:00am Nov 21, 2023. License plate number BIG1449 Please cancel violation and notify me that it has been canceled at the above email.
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User's recommendation: EasyPark chose not to respond to my request to cancel the violation even though I provided all receipt information through pissed consumer. Incredibly poor customer service!

Jennifer H Uia

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Verified Reviewer
| map-marker Hemel Hempstead, Hertfordshire

They robbed my dad

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EasyPark should be held to account for what they did to my elderly father. He paid for his parking at Lonsdale Quay, entered his license plate number into the machine, but didn't display the ticket inside his car. Got a fine even though he paid for his parking. If he inputted his license plate number and paid money into their machine then why is the onus on him to prove that he paid to park in their lot? This is a nasty, pedantic company that fines honest people.
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User's recommendation: Take the bus.

Navdeep Ffo
map-marker Surrey, British Columbia

Parking violation

I park my car at queen Elizabeth park, i tried to pay with credit card but the machine keep saying insert your card I tried several times. Even with different card , but same message i keep on coming
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Dragos V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

Car break-in on Sep 1, 2023 on Lot 55

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Updated by user Sep 25, 2023

No compensation offered by EasyPark for the broken car window or stolen items (total value $1,000).

Original review Sep 09, 2023
My Hyundai Palisade SUV, parked at Yaletown Public Parking was vandalized on Sep 1, 2023. The rear passenger door window was broken, a couple of bags were pulled out of the car and a few valuable personal items were stolen.

The total loss is around $1000.
As my car insurance does not cover the loss (due to the $1000 deductible) I have asked EasyPark to cover the loss.

EasyPark declined based on the posted signage which states they do not accept any responsibility for theft, loss or damage to vehicles.
It is disappointing to park in a paid, underground, security monitored parking lot and learn there is no protection. Instead of safeguarding the cars, the security agents shrug their shoulders and direct victims to file insurance claims.
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Loss:
$1000
Pros:
  • Good location
Cons:
  • Unsafe

User's recommendation: Stay away from underground public parkades. In spite of the security office and cameras, there is no car protection.Two cars are being broken every day in Yaletown Public Parking, lot #55.

1 comment
Guest

245 56 `17

Emanuel M Heo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

Violation received while I had paid for parking already

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I parked 30 yards from the kiosk where I am to pay. I got all my stuff out of the car for the beach walked to the kiosk paid went to the beach came back and found a ticket issued to me the exact minute that my parking ticket was issued. Easy park refuses to do anything about this, because they cant find a piece of paperwork showing exactly the minute that the ticket was issued. It doesnt matter to them that I actually paid for two hours of parking. Shameless company.
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Preferred solution: Cancel the ticket, I should’ve never received in the first place

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