Sharmon Msr
map-marker Franklin, Connecticut

Climate controled (except flooding)

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I kept books there for a non-profit with the understanding that it would be a “climate controlled unit” as advertised. My interpretation of that advertisement is that it wouldn’t be prone to flooding. Well, guess what, the units flood. I removed our books and luckily I had put them on pallets. I asked them for a refund as I had prepaid till June 2015. I asked numerous times for a refund and they did not return phone calls or emails. I finally went in and they refused a refund. Stay away from these folks if possible. They're happy to take your money and can't admit they're wrong.
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Cons:
  • Customer service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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