Paul M Rws
map-marker Orlando, Florida

Easy Closets.com - Don't be Tempted

Unless you want to spend hours with a hacksaw, DON'T BE FOOLED by their claims their product is "easy to install" or "designed to be homeowner installed." After they take all your measurements, they NEVER TELL YOU that they do not custom size or cut the THICK STEEL BRACKETS required to install the closets in the first place. So, in essence, what you get is a bunck of pieces parts and a date with a hacksaw. Don't let their cute little "time lapse video" fool you either! See those thick metal support beams there, well they DON'T just magically fit the closet wall: NO, YOU HAVE TO *** THROUGH THEM TO MAKE THEM FIT! Their designers don't tell you this; the FAQs don't tell you this; the video doesn't show this. Hacksaws; thick steel beams; sharp edges to harm the closet users (in our case our kids): BAD BAD BAD all around. I spoke directly to the so-called "Vice President of Internet Marketing" and she could not have been MORE condescending: "You do know how to use a drill, right? and a level, right? and a screwdriver, right?" Then, she claims that my call was being recorded and that there were also several people in the room listening in on the call. This was before she called me back and offered me money not to "drag her company through the mud." HUH?? We don't know about you, but if we wanted to use a hacksaw for hours and hours and hours at a time, we would have gone into metal working. Trust us: save the time, headache, and expense: STAY AWAY FROM EASYCLOSETS.COM -- THERE IS NOTHING EASY ABOUT THEM.
View full review
52 comments
Guest

My two year old whines less than you. Consider attending a rudimentary tool usage class at home depot. The steel supports have to be thick to hold the weight of the materials and everything that you plan to put in it.

Guest

You need to be a little handy to do an EasyClosets install. I don't know if the website makes this obvious, but I knew this already.

My husband and I are both pretty handy and while the installation took some time (and definitely a lot more time than a pro would take), it was pretty straightforward. I don't know why you would need a hacksaw for hours and hours..? Sawing was one of the easier parts of the job. Most of the extra time we took was dealing with non-plumb walls and a defective vertical panel.

I agree that EasyClosets isn't necessarily "easy," but a lot (if not most & definitely not all) of people find the effort worth it to save 50% or so off of CA Closets.

Having said that, after putting EasyClosets in our last home, I am using them again for only some of the closets in our new home, i.e., the ones that are pretty straightforward. The

Guest

What crybaby. I have put in a dozen of these organizers and it is easy. If you can't use a hacksaw for 10 minutes or a saber saw for 10 seconds, then hire someone and pay triple the price.

Guest

This is crazy. I installed 6 of these closets in my house and it was really easy.

I'm a 50 year old stay at home mother and using hacksaw took all of 10 minutes to cut the rod for the closet.

This guy should be embarrassed he couldn't do the install.

Guest

Seriously dude? You're going to throw the whole company under the bus because you can't spend 5 minutes with a hacksaw?

If you're so inept that this was difficult for you, you should ask one of the local neighborhood girls to help you. I am not handy and have installed their closets 5 times.

My wife has installed 2 of them in friends houses. And yes, she did also have to cut the support bar to length.

Guest

Just bought a closet and although I didn't personally install it, it was thousands less than what I could have gotten from alternative sources that include "free install". A couple drawers were damaged and the company sent me new ones--no hassle.

The handyman I had installed it all in less than one day and it was half the price I would have paid otherwise.

The drawers are nice quality, no complaints whatsoever. Would use them again.

Guest

Toughen up, cupcake. You can't use a hacksaw? :eek

Guest

This guy must sell woman's shoes for a living. I installed a whole closet in 5 hours.

It's pretty easy.

It looks great. Be a man and quit whining.

Guest

I've just ordered my second closet from easyclosets.com. I'm a 43 year old woman and had no problem installing the first one entirely by myself. The quality is great, customer service is great and it's exactly what I would expect from a DIY project of this scope.

Guest

Thanks for the good advice here. I would avoid any company that treats their customers like that! I'll be avoiding EasyClosets!

View more comments (51)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article